The staff are so ungodly rude and ableist. I have Mutism. I am unable to speak. The staff belittled…read moreme for not being able to speak. At one point even took away my communication (any form of writing/paper). On top of this the therapists joked about me being suicidal to staff and each other. Basically treated me like garbage. I was allowed to fully starve myself to the point I required hospitalization. And even THEN it took them a full 2+ hours to get me to a hospital because they wanted me to "cooperate" with them. No fucking way am I going to. Also they strip search you when you first arrive. Taking away ALL privacy. And they joke with each other about your body and how you look. I came here in 2024 and spent a grand 6 days here. And the entire time I was mistreated, neglected, and joked about to all the staff. They also force you to do manual labor to "possibly" earn outside time. And even then it's a MAX of 15 minutes and you are basically put on a leash to be allowed outside. Completely unprofessional facility, absolutely destroyed my mental health/well being. If you are thinking of sending your child here, just know they will forever resent you and rightfully so.

My experience at New Haven Residential Treatment Center fundamentally changed how I understand…read moretrauma, control, and institutional power. While treatment is often uncomfortable and adolescents may resist it, what I encountered at New Haven went far beyond the normal challenges of therapeutic work. New Haven was uniquely damaging. One of the most important concepts at New Haven is the level system, which is presented as a motivational and therapeutic structure. In reality, it functions as a system of control. Advancement through levels dictates whether you are allowed basic autonomy, including personal space. When you are one your first level you are followed by a staff two feet away and even watched in the bathroom. Till this day these moments I remember haunt me. I did not have any physical personal space. Until reaching Level 2, you are not even allowed to return to your room freely. This lack of privacy intensifies distress rather than supporting regulation or healing. The program emphasizes that levels are earned through growth, but in practice they are often arbitrary, inconsistent, and used to enforce compliance rather than encourage genuine progress. The system is marketed as central to treatment, yet its actual function contradicts the therapeutic values the program claims to uphold. Within the first week, residents are required to identify a so-called "core issue," a concept heavily promoted on New Haven's website as a foundation for healing. This process is rushed, poorly supported, and deeply destabilizing. I was pushed to identify my core issue before any trust or safety had been established. Being led to conclude that my core issue was "I am a burden to my family" did not lead to insight or growth; instead, it reinforced insecurity and shame. Rather than helping me challenge this belief, the environment at New Haven placed me deeper into it. Staff behavior, peer labeling, and constant surveillance made that belief feel confirmed rather than questioned. Group therapy dominated the daily schedule. After school hours (approximately 9:00-2:30), residents are required to sit in groups lasting up to two hours. There was little evidence of individualized care, and discussions frequently crossed into territory that felt more like forced confession than therapy. Physical activity was also presented as therapeutic, yet even this lacked integrity. In PE classes, effort was not required; residents could easily fake participation. Exercise is key to patients as I learned after getting out of treatment. Staffing is another serious concern. Many staff members were extremely young, often still in college, and lacked relevant clinical or medical backgrounds. They were not nurses, therapists, or trained mental health professionals, yet they were placed in positions of authority over highly vulnerable adolescents. This lack of training showed in how crises were handled. Physical restraints were used when residents attempted to run away, forcing other girls to witness traumatic events. This environment was not locked down, creating safety risks for everyone involved. Boundaries and professionalism were also inconsistent. My psychiatrist told me during my final two months that they could not help me, a statement that felt both unprofessional and abandoning. Communication with parents was tightly controlled; residents were only allpowedd to call parents on the first level for 15 minutes. There were also incidents that demonstrated a lack of accountability and safety: two girls escaped and made it all the way to Las Vegas using a staff member's car. Despite the seriousness of this event, systemic changes were not apparent. Instead of addressing root problems, the program continued to rely on restriction and control. The equine therapy program, which is advertised as healing and grounding, was another example of disconnect between image and reality. Residents were responsible for feeding and cleaning up after the horses, often in unsanitary conditions with stalls full of waste. For adolescents struggling with mental health issues, this responsibility was overwhelming rather than therapeutic. It felt more like unpaid labor than treatment. Daily life was marked by deprivation rather than care. There were no snacks available aside from fruit. When parents were scheduled to visit, residents were required to clean rooms to an extreme standard using detailed checklists, reinforcing the sense that appearances mattered more than well-being. Over time, the program made me more depressed, not less. I developed lasting trauma from the constant monitoring, lack of safety, and emotional invalidation. Perhaps most disturbing was how the environment slowly changed my sense of self. I convinced myself I loved the program because I believed it was my only path to getting better. Only after leaving did I recognize the major flaws and the ways it had distorted my thinking.

We'll let me just start off by saying I've been to a few different treatment centers in my years on…read moreearth, and let me tell ya, Maple Mountian is the most unique and realistic one I've been to yet! The staff is super friendly, and accommodates to your therapeutic needs whether your someone who needs a little push with stepping out of your comfort or zone or a big one they're able to provide that here, plus the holistic approach to therapy is not only super effective but just really interesting/fun to engage in! Maple mountain truly changed my life for the better, so if your reading this or evening contemplating getting help, make that call, trust me you won't regret it! Love Pres Evan

My daughter and I were very attracted to Maple Mountain Recovery and Wellness from their website…read more The integration of functional medicine was very appealing especially since my daughter has previously had mental health inpatient treatment. After several intake discussions via phone with Kris, an admissions counselor at Maple Mountain Recovery and Wellness, my daughter decided to admit to Maple Mountain Recovery and Wellness. I paid the $2200 bed deposit based on the information received during these phone calls. Within 24 hours of paying this deposit, my daughter and I travelled across the country expecting her to admit to a detox house for 3-5 days. Detox was required because of a drug she was prescribed by her psychiatrist for many years. My daughter is suffering from mental health issues. She does not have a substance abuse problem. When we arrived, and before any other information was obtained , the detox requirement changed to 5-7 days. We decided to tour Maple Mountain Recovery and Wellness before admitting to detox. While Kris from admissions was very personable, he gave us false information during our initial phone calls. He stated on these phone calls that during my daughter's stay at Maple Mountain her therapist would be physically present with her during ketamine treatment. When we toured the facility Kris told us that the therapist would see her 24 hours after therapy. Having experience in mental health treatment, this was a major setback for my daughter. Also during the tour it was discovered that male and female sections are loosely separated. Again, a major issue. We were mislead prior to the scheduled admission and decided to not admit. We didn't have a level of trust or comfortable feeling about the level of care promised. I requested a refund of my "non refundable" deposit based on the fact that we were mislead. I spent more than $2000 in last minute travel to admit to this facility which couldn't provide the services promised. While I believe Kris supported my request for refund, ownership denied my request for refund of the bed deposit. If you or a loved one are considering admission to this facility please know that it is not a facility that will do the right thing, it is very loosely run and doesn't have established therapy protocols. I speak from experience because unfortunately this would have been my daughter's fifth admission to an inpatient facility. Please be sure to tour this facility and ask very specific questions and even then know they will not do as promised nor do the right thing!! Side note: there was at least 4 open female beds at the time of our tour. Our bed deposit didn't keep anyone from admitting to their facility!!

Maple lake academy is a thearapeudic boarding school directed towards children 13-18 with…read moreautism/asbergers. I have neither of those things. The therapist tried to teach me like she would an autistic child, and completely ignored my borderline personality disorder, which was and still is my main issue. Upon returning home I was checked into a psych hospital because my borderline got so bad, because at this center they do not work with people who have my disorder. Let me start on the staff, nice, yes. But they are not legally allowed to give you any advice. I would ask them and they would redirect me to my therapist, whom I saw two times a week. Some of my closest friends saw their therapists once a week at the most. They were always there, just sitting in their offices, typing on their laptops. The food at maple lake was horribly unhealthy. We ate all carbs and I gained like 10 pounds while I was there. I still don't see how putting us on an unhealthy diet containing mostly frozen food was going to help us mentally. We would be given enormous portions and expected to eat most of it in order to throw the rest away. Almost every meal I was force feeding myself to the point where I was going to vomit before I was allowed to throw away my food. The girls are nice, but if your child is a lesbian, I would not recommend sending them to this school. One of my closest friends and a girl whom I despise to this day would hook up in the closet when the staff were busy. They eventually admitted it, also admitting to have seeing several of us pee while they were getting it on in the closet connecting to the bathroom. While I was there my roommate peed on the floor. I am not kidding. My room smelled horrible for 2 weeks before they did anything about it. The school also has a large stealing problem. Do not bring anything to the school you like. Makeup, shampoo, conditioner, any nice or expensive toothpaste, etc. there were times where I would buy a brand new conditioner and whithin one week it would be empty. There is no way I was using that much myself, so I wrote "go back to the litter box b***h" on my bottle. Within hours the girl who I assumed was stealing for me came crying to staff saying that I was writing hate notes to her. My conditioner was in my own drawer, nowhere that she could have seen it unless she was stealing from me. I was then punished for her trying to steal from me because of my plan to catch her stealing. The staff are truly lovely people, despite the fact they are incompetent college students, and they try to do what they can to make our day better, that is if they like you. Some of them would be flat out rude to the students because they did not like them. Overall, maple lake was one of the worst expieriences of my life, and I try my best to forget it happened completely. 9 months of my life and my parents money completely wasted.

This was a terrible experience and I wouldn't wish sending your kid to this place to my worst…read moreenemy. The staff neglected, abused, and absolutely berated the kids in so many different cases. I think the worst I went through was being forced to sit on a mattress away from everybody else in the school, similar to solitary confinement. I saw many people get put in "therapeutic holds" for stuff as much as swearing, or doing something the staff did not like. My therapist who we will call L, was a really nice guy but was an elderly gentleman and towards the end of my stay he fell and cracked his head open while at his desk. His memory was altered which is not a good thing when you are in charge of people who want to succeed and get to a higher level of functioning. He forgot I was on "matress" and left me there in turmoil reeling in my own head for 3 months as I slowly lost my mind. I still have PTSD from some of the things I went through. Like there was this big fan above the group room where I was forced to stay and sometimes I will look up and see it spinning or I will look out a window and see the neighbors farm and someone being taken down by a PCS hold. overall very disturbing and I did learn more about myself but it was not something I would recommend. I also saw lots of sexual harassment from both staff to staff and students to staff. The worst was some of the things I heard one of the staff members say about our yoga teacher, they were so innapropriate I will leave them out of this review. The staff were unprofessional and untrained. Ive never felt as unsafe as i did at that place, at one point while we were at a co ed group with the girls school we were in a tight space during an RT activity, and i accidentally bumped into a girl's butt. Being the insecure piece of shit I was at the time I told everyone I slapped her ass on purpose and got in a lot of trouble, their reaction was to put me on "red status" and have me talk to the girl, where she just said I knew it was an accident you're good. But the way I saw even some of the staff treated was insane, the kids would get "crushes" on certain female staff members and it was disgusting, one staff member, we will call her H, she was probably the closest to me and they told us we couldnt talk, even though our friendship was completely nonsexual and her support was something I thank her for every day, if it wasn't for her that place would have been more of a hell than it was. The food was greasy and high in fat, My face was covered in acne because of it. Long story short, DONT SEND YOUR KIDS HERE!!!!!! PLEASE PLEASE PLEASE. save them the hell I went through if I could give this place a zero rating I would. the levels of control and manipulation were through the roof. for example, I spoke up once because a kid was being bullied by two of the staff members and as a punishment they made me clean all the dishes in the sink over and over again. One staff member even purposely spilled a shit load of rice all over a table and told me to pick it up after missing one or two specks of uncooked meat off the table while cleaning. thats all for now, but I could go on and on about the abuse I faced

Real and quality care for adolescent even boys. I've seen firsthand the amount of thought and…read morepreparation that Discovery Ranch puts into activities, school environments and everyday structure for these boys. The staff is a community of professionals that just want the best for these boys, and they show up every day for them! I recommend this RTC to anyone and everyone with a troubled teen!

To start things off, I would truly urge the reader to consider what population of individuals has…read morethe most honest experience with Discovery Ranch. Is it the parents, who are only ever presented with what the Ranch wants to present them? Or the ones with lived experience at this ranch? Those who went on even into adulthood, expressing experienced trauma from this place? I don't know, but if you cared about your child, I'd imagine you'd at least want to hear what the latter has to say. I've done my best to move on from this place. However, yesterday, a song came on in the car as my girlfriend and I were driving home from a day-hike in a mountainous state, near Utah. This song was a song I have not listened to since I was on my visitations with my parents, driving through the Provo Canyon on the way back to the ranch. I burst into tears and I was shot back in time to that period of my life. The emotions. the constant background noise in your head of how you just want to go home. You just want to feel the simple freedoms of being unsupervised, that is, supervision to the point of physical restraint and the threat thereof. I attended Discovery Ranch from Feb. 2019 through June of 2020. Before my admission, I had found myself in a whirlwind of attention-seeking behaviors that also included heavy drug use and troubling depressive episodes that often led to suicidal ideation. I had attended another boarding school in Utah for three months before getting expelled for a dramatic altercation involving my drug use and thus, I found myself at DR. I don't blame my parents for resorting to DR. I totally understand that my behavior put them in a position, as my legal guardians and parents, that they had no idea how to address. I do blame DR for preying on the loving parents who don't know what else to do. I do blame DR for their negligence and the drastic disconnect between what they present on their website and what is actually going on. I have scores of experiences that reflect poor quality in the care of other children while I was there. I am more than willing to work with anyone or be in communication with others who are inquiring on those who went here. My life today looks like this: I'm about a month and a half clean from heroin and fentanyl. I've been to drug/alcohol rehabs five times after DR. I'm on methadone and moved far away from home where all this started for me and started anew in a place that brings me peace. I'm optimistic about my future, but I do acknowledge the heavy, heavy pain I felt in this place, and how that pain transformed afterwards, and how it affected my family unit... I could go on and on. I apologize for the informalities and lack of organization throughout this review. Again, I am more than willing to be in contact with anyone who has inquiries on this place. I am also more than willing to connect with anyone else who attended DR and wants to collaborate with shared experiences on how to get DR exposed for the hellscape it is.