Their customer service was great I called in had a lot of questions they were very patient with me. They took care of my needs and kept in constant communication with me letting me know when it was done. I'm very happy with them and I would absolutely use them again. read more

My family and I have shopped at Ken K Thompson for 40 years. However ,recently I have been very disappointed with the level of service I have received . I stopped in to have my ring resized before I left the state for the winter months, I quickly realized that the ring was too large. But because I was out of state and then Covid hit I was unable to stop back in .However when I was back in the state able to stop in , I asked them to resize it for me againI was re charged to have it sized correctly. A few months after this service my ring broke in the area that it had been cut to resize. Again I had to stop in for a repair and this time I was not charged. Although I was not charged for this repair I was told they could not guarantee their work unless I paid several hundreds to add extra gold to reinforce the broken area. This whole process has taken several years and I feel that I probably have a ring that is weaker than when I had originally taken it in and it has cost me several hundreds. Sadly, after many years of loyalty to this business I am unable to trust their workmanship and so I will not be shopping there again. read more

I went to Ken K Thompson and worked with Brandon on my fiance's engagement ring. He did a fantastic job with taking my vision and bringing it to life. Couldn't be more impressed with the service, quality, and return on investment I received. My fiance continues to get compliments on her ring, thanks for making me look good! read more

Great service and great workers! They do NOT work on commission and are genuinely nice and looking to help solve YOUR jewelry needs not their wallets. They've been in business for almost 80 years, so you know your warranty will still be covered for the life of your jewelry; they aren't going anywhere. I would highly recommend them to anyone living or visiting the area. We didn't purchase anything just yet but I will be purchasing my engagement ring through them, alon with all my future jewelry. They also give a MILITARY DISCOUNT, that in itself shows a lot to me since they care about the people protecting their freedoms to stay in business and are willing to give back to the community. A+++ service thank you for your support and help. read more