I was looking for a new cardiologist after leaving my previous practice because of excessive wait…read moretimes. This office had already rescheduled my appointment twice due to their own scheduling issues. On the day of my appointment, I waited over 45 minutes without ever being called back. When I went to cancel my appointment, the older receptionist who had been checking patients in told me, "Well, you shouldn't have scheduled on a Thursday." The problem with that statement is that I didn't schedule a Thursday appointment--the office rescheduled me twice and assigned me that time. The younger receptionist she called over to process my cancellation was polite, apologetic, and professional. Unfortunately, that positive interaction couldn't undo the poor experience. Long waits can happen, but blaming a patient for an appointment they didn't choose, rather than acknowledging the delay or offering an apology, left a very poor impression. For that reason, I won't be returning.

I go to Heartland Cardiology annually due to family history, even though I don't currently have…read moreheart issues. Unfortunately, each visit has made it very clear that my time is not valued. At my most recent previous appointment, I was placed in an exam room and waited alone for over 1.5 hours. I finally stepped out to ask if I had been forgotten. The staff told me, "that's just how Dr. Kshatriya works and she runs behind because she spends a lot of time with each patient." When she did arrive, I was seen for maybe 10 to 15 minutes. I understand that some doctors spend more time with patients, but if that's the case, the office should not schedule appointments so close together. Then last week the office called to say Dr. Kshatriya would be in a different location than where I was scheduled, so they needed to move my appointment. I didn't mind and rescheduled for two months later. However, on the original appointment date, I still received text and email reminders telling me to come in. When I called to confirm that the system showed my appointment had been moved, I was told I was listed for both appointments and that because I was calling on the same day, I would have to be marked as a missed appointment. Only after I pushed back did they offer to "leave a note." When I shared how frustrating the situation was, including my long wait during the previous appointment, I was again met with the same dismissive line that "that's just how Dr. Kshatriya works." If that truly is the case, then schedule realistically and respect your patients' time. The long waits, scheduling issues, and dismissive communication have made me consider taking my care elsewhere.

Right from the start horrible receptionist! Breanna lied about my appointment time and made me…read morearrive late. The blame was put on me twice the first time the GPS took me to the wrong side of the building which I understand so I rescheduled yet she told me to come back at 3:30pm from word of mouth. Upon arriving at 3:25 pm she denied me AGAIN because suddenly the appointment was 3:15pm. How can I get care if they are playing with not only my time but my health! I couldn't even reach care from the doctor because of this!

Dr Hannah Lai is very caring and through. She cares about her patients.That is more than I can say…read moreabout more then the rest of the staff that work there. I am trying to get my husband re-establish with her as a patient and get the run around from Jessica that works there. She keeps on coming up with different reasons of why he can not get into see her. I think that this is very unprofessiona.And not very customer service friendly.

Don't have the "words" to describe my gratefulness for Dr. Bajaj and Dr. Fanari. Their skill set…read moreand bed side manner is second to no one. Their PA's and nurses are polite, caring, and educated. I had a heart attack in January 2020 and was given the best care a person could wish for. Had a successful pacemaker procedure in February 2020 and couldn't feel better. My anxiety has been eliminated and I fee like I can move forward with life again. Thank you to every one at Heartland Cardiology !

I have been seeing Dr. Smith for awhile now and am very pleased with the care I am receiving. Every…read moretime I go to his office I am seen promptly with hardly any wait time.

From the owner: Dr. Smith specializes in circulation problems outside the heart, particularly in the lower…read moreextremities. His passion is saving legs and helping people walk better. Not only is Dr. Smith an expert in his field, he is a real person who will listen to you and make the best choice with you for your health and life. Patients who benefit from Dr. Smith's expertise include: *People who can’t walk because of circulation problems *People with wounds or infections that don't heal *People with blood clots in the legs *People who've experienced aneurysms, cardiovascular disease or rhythm problems *People who are are at risk for amputation