Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and great customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend read more

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business elsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service... read more

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The team made it the easiest process to get a new battery installed. Easy drop off and pick up. Friendly customer service and pricing that felt fair. Appreciate the quick service and ease of communication. Easy to schedule over the phone but also an online option for some services! read more

I want to gate keep, but it doesn't matter anyway because the word is out on this place. When arriving in an uber to pick up my car, even my uber driver said that he had dropped off a couple people at this place and they were telling them how good it is. It's hard finding a good mechanic. And it's a bit intimidating because one must rely solely on the word of the mechanic when the way cars function are a personal mystery (I'm speaking for me). But Ken and his team are communicative, personable, reliable and reasonable. I've had the same issue with my car, for I'm not kidding, YEARS, and have yet to get to the bottom of it (it is an intermittent problem). Ken and his team are systematically figuring it out. And he's making sure we are finding the problem by slowly correcting it so that we aren't replacing parts that work. (If you don't understand what I was just saying, I understand. Just know they are honest). I've already sent 3 people here and they actually ran into each other in the office while waiting for their cars! Ken's is always busy, but it's for a reason. I will never go anywhere else. read more

Solid service from the shop. The technician identified the issue quickly and suggested a couple of repair options without pushing anything unnecessary. The work was done well, and the car feels more reliable now. The waiting area could be a bit more comfortable, but overall the experience was positive read more

These guys were fast, efficient, and didn't over charge me. They had the chance to take advantage of my car issue but they didn't. I would 100% come back here read more

was quoted a $360 Diagnostics from this shop, the autoshop that I smartly took my vehicle to, said SHAME ON YOU! read more

I was looking for a new auto shop and this one came highly recommended from neighbors. Last year I needed some work done, and we needed to pick up my car the same day after their shop closed. They had said they could get the work done before 6pm, but unfortunately we had some obligations that prohibited us from returning to the shop before they closed. Initially the employee said I could come back the next day (which would mean I would need to Uber to work). The employee actually called me back and apologized that he forgot that it was an option that I could pick up after hours, I really appreciated the call back after he realized! Recently I brought my car in because I could see metal dragging under my car. They needed to install some retainer clips, and using 5 clips including all labor and tax, my total came to about $59 which I found fair. I was also able to drop this off as a walk-in and pick it up about 2 hours later on a weekday. Based on my last couple of times, I'll continue to use this shop and update my reviews accordingly! read more

Fantastic service, always quick and reliable. This wasn't my first time using them, and I'll definitely be back. I came to them after almost getting scammed by another mechanic, and I'm so glad I did. They're honest, fast, and drama-free, I see why they're rated so highly. I highly recommend them! Love these guys, plus, they've got adorable fish! read more

It started with me wanting my brakes checked bc another mechanic tried convincing me that my brakes were horribly worn even though I didn't hear a sound and that the back brakes were so bad I shouldnt be driving. I dropped my car off to Ken's before work and they called to tell me that I needed front brakes but my back breaks still had some life to them. Which was hilariously opposite of what the other mechanic told me. I had them go ahead and complete the work, paying less than half of what I would have paid had I been gullible enough at the other place. When I picked up my car, Ken came out to show me the brakes he took off and made sure I understood what was done to my car. They gained a customer. They're kind and patient. And their work speaks for itself! read more

Battery Replacement: At Ken Auto The Manager works hard at getting you the best deal for the parts required. He contacts multiple merchants, searching for quality with the best price for the parts required. Sometimes, It may take a little extra time, but be patient. This could become a cost effective wait for you. Ken, the owner is very hands on with his very skilled mechanics. He genuinely cares about safety, insuring the job is done accurately and customer's satisfaction.. Also, great news "Ram is back". Go get your car fixed!! read more

Couldn't get my car to start because of what turned out to be a loose terminal to the battery. The service I received was absolutely fantastic. They were so kind and prompt and fair. I would have been grateful even on the best of days but this had actually been a pretty rough morning prior to that point (and they didn't even know this but still treated me kindly). Went home and the kindness literally moved me to tears. Will not take my car anywhere else. read more

AVOID, AVOID, AVOID ! After calling for 3 weeks trying to get them to look at my car. They finally tell me they don't have the tools to look at my car. And every call during those 3 weeks the story changed. And they know my car because I have been there before and they would pull it up on their computer when I would talk to them. read more

Exceptional and friendly service - quick appointment for oil change!! I am new to the area and happy to find a trustworthy local business instead of the dealership! read more

Great service and very friendly team. I had to do an inspection to my car since my previous place closed, the guy on the reception was extremely friendly and helpful over the phone and in person. The price was as it should. It took bit longer then the estimated time. But there were so nice and communicating that I was totally fine with that. Definitely will be back read more

Stopping by this place, I was impressed by their efficiency and professionalism. Scheduled an inspection, and within an hour, I was on my way. The staff seemed to have everything well-organized, moving quickly but never rushing. It's hard to find service like this elsewhere. I'll definitely return for future needs. read more

The best!! The staff is friendly, professional and they are very reasonably priced. Please be sure to give this local business a shot!

Ken's has been my go-to for years for a fair, quick inspection at reasonable rates. These guys have always been on the up-and-up w me, and the service is always friendly. read more

My car suffered from a hit and run a few weeks ago and a coworker recommended Ken's since that's where he takes his car. The backseat door was dented from the accident and our insurance gave us some money to help repair it. Ken's was able to bring in anew door, repair it, and provide a new paint job while not going over the insurance money. They did such an awesome job repairing the car, I'm very grateful! I'll stick with Ken's whenever my car needs a repair! read more

Generally rude customer service. Good for them that they're busy but they need to do a better job of talking to customers

Well.As you continue to talk like this again.I already replaced the rear brake pads for 120 in NYC.M4 use a very easy brake structure for mechanic or owner to replace the brake pads.Easy to reset the computer also.I am so sorry that you don't know about that simple knowledge.You talk about LA labor cost.Why don't you give me some idea about average labor cost in Philly area?The best bmw mechanic won't charge 440 for a rear brake pads change and you ask for that???You guys need 3 hours to replace the rear brake pads???Perfect skill! read more

Great customer service, FAST turnaround. I had my VW Jetta inspected here today, and all I had to do was call, give my details, and drop off the car. Got a call around an hour later that it was ready to be picked up already! Service: Friendly! The guy behind the counter (don't remember his name) was friendly the whole time. Inspection Cost: The inspection was about $90 including emissions, so not super cheap, but from looking into other options that's pretty good for center city. I could have saved some money driving out to the suburbs, but driving 30-40 minutes both ways is dumb if you live within walking distance of Ken's. read more

Excellent in service on the vehicle, customer service and true transparency without feeling taken advantage of. My family and I have been coming here for years. read more

After making an appointment Ken's automotive kept my foreign vehicle for (3) weeks. I paid nearly $1000 on repairs + $700 on a trans. part which included a diagnostic of low mode, clean MAS and a diagnostic of scraping sound on the passenger side tire. Unfortunately after picking up my vehicle I drove approx. (2) blocks from Ken's before the check engine light came on again and the vehicle quickly switched back into low mode. Fortunately I was able to drive home in this dragging mode but had to face another week of utilizing Uber/Lyft transportation in addition to loosing time and money waiting for parts and repair. Fortunately I was able to hire a mobile mechanic to get the job done it cost me another $600 for an alternator + labor but was well worth it! I currently have no service lights on and the vehicle was properly reset and currently drives smoothly. I try not to expect much from auto mechanics just respectful trustworthy services which include transparent communication after 24hrs to include a copy of the diagnostics especially when it costs $180. In addition to quality problem solving services and skills did I get it? Well how about I let you be the judge. read more

Damaged/cut my axle & cut my stud off in the process of "fixing my car". Went to him about the loud crackling noises my wheel was making after they damaged the vehicle, he wouldn't take accountability & blamed it on "loose brakes". Which made no sense what so ever because I had new brakes. Then he tried to charge me to get the brakes looked at like I was boo boo the fool. Kept on giving me the run around so I got a second opinion because he wasn't making sense & that's when the damages were discovered. And about his warranty went to him multiple times to try fix the issues. Another issue arose every single time so what do you want me to do? read more

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I called Monday morning at 9am hoping to be the first caller to schedule a safety and emissions inspection. They told me to come by tomorrow (Tuesday) and they would fit me in. I came in early Tuesday morning and the lot was already filled! They were turning away people who did not schedule ahead of time. Don't be one of those people! They gave me a call about 4 hours later to let me know the car was ready. Easy peasy. They did a good job with the sticker. I hate it when people just slap stickers on crooked on my front windshield. $35 for emission inspection and $45 for safety inspection. Extra 2% charge on credit cards so bring debit. They also take Venmo, very high tech. $5 yelp discount! (it is applied post tax ) Don't forget to use it! And don't forget to schedule ahead of time! See you guys next year! read more

THE BEST!! I am moving out of the area..and I will TRULY miss all of these guys! I have been going to Kens Auto for many many years. Great knowledge, great customer service...Honest and friendly Gina read more

Im writing this as I'm leaving the shop. I scheduled a vehicle inspection and they got me out of there in less than one hour. Highly recommend, super professional, and will use them again. read more

I recently moved from NJ and needed my car inspected. After reading positive reviews, I decided to give Kens Automotive a try. So glad I did. I knew I would need some repairs to pass inspection but wasn't sure how much was needed. Ken walked me through what was needed and what could wait, along with a timeframe for when I should expect to do the extra repairs. The work was done same day even though I know they were very busy that day. When I picked up my car, I heard Ken walking another customer through the "needed now, that can wait" list. The cost was exactly as quoted and reasonable. Ken deserves every bit of praise posted here! Editing on 7/24. I was amazed to get a text confirming that everything was good with my car. I have NEVER had a mechanic check in with me after service. read more

These guys are the best . I don't take my Nissan 350z to anyone else. Eventhough they can get a little busy they are worth it. Just call ahead . Thnx Mark. read more

Always a great experience when I come to Ken's automotive. Making an appointment was very easy and was in and out for my car inspection. Pricing is super reasonable. Staff are super friendly and knowledgeable. Would absolutely recommend this company for your car inspection and repair needs! read more

Honest efficiency at a great price. Have been using Ken's for service and repairs for years . A great company to do business.

One of few high quality service auto shops with reasonable pricing in Philly. I trust the mechanics with their knowledge when it comes to what needs to be done to keep my car running. They are not pushy about adding on things that don't need to be worked on. It's pretty easy to get scheduled in, whether it's maintenance or something major. read more

I knew what I needed already and asked for specifics, no extra nonsense, at a reasonable price, and they made it happen. All you can ask in todays world. read more

I've had this problem with my suv, they looked at it, checked it, found the issue. They didn't railroad me to do the work. They gave me options, something you never get from a mechanic "Honesty" . The price for the work was fair and timing was reasonable. A return for anything I need, I'm going to Kens Automotive. The desk guy is cool too and professional. If you want it done right go to Kens Automotive. read more

I've been going to Ken's since I moved to Philly in 2016. They're very reliable, honest, and friendly. Everyone is very personable and it never feels transactional. I'll be a customer forever! If you need a mechanic, GO TO KEN'S! read more

My first time here!! Great service! I had to get my car inspected and they made it quick and easy! Everyone was very kind and I felt like I was in good hands... Thankyou Highly recommended.. Sy is the man! Helped all my problem Thanks again :) will come again for next car problem. read more

Affordable. No BS. Very straight forward and honest garage which is difficult to find in the city. Would highly recommend.

Ken's fixed my leaking transmission fluid lines, because they were leaking ... rather then just blindly listening to my instructions to "fix the oil leak." I appreciate their professionalism, honesty, and the way they stand by their work. read more

This place is great. I don't know if we'll be able to find another honest decent shop after we move. We've been going to Kens for about three years now. When we brought our car in for an oil change back on September '17, Ken told us that our rear brakes would be due for a change the next time we go in. Fast forward to February., I made an appointment for oil change and the brakes. Brought our car in. Waited for service. Ken comes back to tell us that after taking a look at it, they wouldn't need to be changed as we have not driven the car that much. There were no signs of wear or tear. Now granted, he could've just changed it and charged us. But he didn't. He was honest and save us a good chunk of money. Friendly reliable honest people here! read more