I have never had anything other than great service from everyone at the medical centre…read more very happy.

GPs: I had to talk to a different doctor every time I consulted. Most seem bored and uncaring, if…read morenot plain rude. One of them diagnosed me with something I didn't have based on very little evidence. One of them gave an incorrect answer to a basic but crucial question of mine. One of them could not make their own decisions + failed to clearly mention all symptoms on my referral letter, which made my problem seem less urgent than it actually was. Reception staff: Most are rude and incredibly difficult to communicate with. I have been given inaccurate information on several occasions as well as the wrong testing kit. Also, patients are asked to wear a face covering but reception staff don't (as of July 2020). Overall, virtually every experience I have had with this practice has been unbelievably disappointing and I am truly worried about other people who have far more serious conditions and whose health lies in the hands of Riverside Medical Centre's GPs and reception staff.

I don't typically Yelp non-foodie places, but after my recent experience thought I might as well…read moreshare for future joiners. I'm torn between giving 2 or 3 stars and here's why ... The Good: 1) The nurse who saw me first for an interview was very friendly and was quite chatty as she took my blood pressure, my height and weight, and went through the lifestyle q's (smoking, alcohol intake, etc.) 2) The doctor who saw me afterwards to complete the registration process was friendly as well. I'm pretty sure I'll feel comfortable seeing her for whatever cold/flu/broken toe will ail me in the next few months. The Bad: 1) The registration process took 2.5 hours. That is insane!!!!!!! I've registered at other surgeries before and it averages to be about 20 minutes. The actual interview with the nurse took 10 minutes and the interview with the doctor took 10 minutes. You can do the math on how long I was waiting....... 2) Registration can only take place between 8:30-10:30AM. This wasn't so awful - I learned my lesson and will check the website next time I register with a GP. 3) There's no parking. So if you're planning on registering here, I suggest walking or taking public transportation to get here if you don't want to constantly feed the parking meter. In summary, this surgery gets 3 stars because the nurse and doctor are great and in the end, office operations really aren't their fault. However! The way an office is maintained and managed is a big part for patients so if there's anyone there reading this, please don't take offence but as a constructive criticism to improve.

When it comes to a GP surgery, I would hesitate to make any form of judgement based on the first…read morevisit for registration. That said, we humans are quick to generalise. Having moved when our last practice was merged, my wife, daughter and I have been with the Wellesley Road practice for a couple of years now, and from our past experience of three other London practices over thirty or so years, this by far comes up the best. That is not to say it is perfect; that is not a term applicable to a healthcare practice. Now retired after a full stint, I do have my share of health issues, and although nothing too serious yet, the quality of attention and care I have received at this practice; from the receptionists, and the nurses and of course most importantly, the doctors, have been very good, and the best between the practices we've been with. My wife who still works as a senior manager and our daughter who is a post graduate student, are in complete agreement. Of course there has been the odd occasion when one would have wished it could have been a little different, but each time it could have been the pressure of work; and indeed, this is an extremely popular and busy surgery. From our experience so far, we would like to say, 'Well done, Wellesley Road Surgery, and thank you.' I can see from previous comments, that where they have been constructive complaints, the practice appears to have tried to find solutions. and there are some very positive things achieved. With the UK having the least number of GP surgeries per 1000 population compared with the rest of Europe, it could be that finding solutions to the more common problems such as waiting times, is not always possible.

After seeing the NHS several times, I still did not get a diagnosis why I am unwell: constant…read morebloody nose, dizziness, sleepiness and itchy feet and palms. I have been recommended to Harley Street Health Centre by one of my colleagues. So I booked an appointment with Dr Abood. The consult lasted an hour, and included a chat about my symptoms, when they occur, ear & nose check, blood pressure and also had blood taken. Personally, even though I am in my mid 30's,I am really scarred of the needle, but the nurse was amazing. She distracted me by keeping my mind busy chatting, while she was drawing blood. Offered me water & advised to wait for couple of minutes before I leave. The whole experience was 5*. No rushing or looking at you like you are crazy because your palms & sole is itching at night, weirdly enough. So the next day I got my results. It was not as bad as I thought. Iron & Vitamin D deficiency. Something that can be fixed easily. So glad I went to the clinic, as my nose bleeds and itchyness have been haunting me for years. I am now taking my supplements & feeling much better. Will have another blood test done probably in 3-4 months.

Not often you find the perfect doctor who understands you and treat you like a friend rather than a…read moretest subject. I was lucky to find this lovely clinic in Harley Street which did exactly that and I've been visiting this place for the last 3 years. Would suggest it to anyone in and around the square mile.

Used to be excellent from 2000 to 2011..since then downhill.. Covid has exacerbated the downfall…read moreand over capacity of residents in new build in area..really disappointed with response times and no face to face appts anymore..months to get blood tests..constant prompting to receive email response..can't get through on phone..surgery changed hands and management and since then not good..not staff fault..needs more funding..more staff..larger capacity of staff and rooms to cope with huge influx of new residents. A new surgery needs to be provided on peninsula and surgery should advise patients what local peninsula pharmacies can offer under nhs..blood tests??

I have to agree with all of the above comments but sadly as of the past few month the service…read morequality has dropped significantly since a change of management. I have had to resort to going to the A&E for trivial matter because of over a week's waiting period to see a doctor. Getting access to see the doctor is becoming an issue! The nurse there is very helpful though. And a few of the receptionists could be a little more courteous.

I was under a consultant that admitted me in a different Hospital nearby (that hospital shall stay…read morenameless) - The consultant did a fantastic job but the experience was HORRIBLE!! When I needed a second operation he took me here at the London Clinic instead. I have to say what a difference!! The front desk people were courteous and super helpful. The ward staff were incredibly compassionate and caring. The recovery nurses were efficient and reassuring and the Nurse Specialists were fantastic and incredibly knowledgeable.. Honestly what a team they have there. Having been to different Hospitals I must say there's a certain culture here that made it special. Thank you.

I was interviewed by this company in the beginning of October for a position as staff nurse. I was…read morereceiving a call everyday from this company. It eventually took them 1 month to make me an offer for the job. At the time of the offer, I was working in a different Hospital. I eventually signed the contract with the London Clinic and I was asked to resign from my current job at the time. After only one day from my resignation I was then contacted and told that the offer had been withdrawn and that the decision was made. From that moment everyone disappeared, no one answered my calls anymore. I found myself unemployed without any reason. I went to the office in order to understand how such a thing could happen. I was kept at the door. They didn't even let me see the person who took the decision. My all personal matter was shouted in the corridor in front of other people. Intimidate by two people , felt discriminated, extremely offended and literally kicked out. It really hurts seeing such a management. Passing from one day of constant calls and people pushing for me to start asap, to then being completely ignored. Do not work with this company. They go for the money, they only protect the client and there is no assurance at all for the employees. If you are about to sign with this company. Think twice before doing it.

I do not recommend Dr. Bataille or The Medical Chambers Kensington. The skin check was shockingly…read moresuperficial, and the interaction dismissive. I found a serious lack of ethical care, especially around informed consent and communication. Procedures were done without clear explanation or discussion of options, and I was not involved in decisions about my treatment. The billing was confusing and non-transparent, with unexpected double charges (one for the doctor, one for the clinic - both, overpriced). When I raised concerns, the response was slow, dismissive and disrespectful towards the patient, including repeatedly mischaracterising reasons for concern. This isn't about my diagnosis or outcome--it's about respecting patients' rights to clear, honest information and involvement in their care. Unacceptable.

I went to visit my Doctor at Knaresborough place for issues with my bowel and was very pleased with…read morethe service. Location is great and the building is of a lovely standard.