This store was Disneyland for me. They have everything. I'm from California and we have nothing…read morelike this store. The sales people were so helpful and so nice. Looking forward to coming back to Vienna!!!

I have visited Gerstaeker three times this year. I feel depressed coming out of this shop. The…read morestaff who advise on art materials do not communicate with staff members at the front desk, one can sense that they don't get on. I got physically pushed by one of the staff members (advising another customer on pastels or something) twice and as I have a herniated disc it was painful. They did not ask me to move away or say excuse me just "pushed" me out of the way. The shop was not crowded there were about 5 customers in the shop at that point. I emailed the company, the branch itself, and after 1 month I have not received an apology. Here are the reasons why I would not visit this miserable place: 1. There are no windows, it is an enclosed shop with blaring lights. I would advise people who want to do colour matching not to use this shop. 2. The ambience in the shop is stressful, and very business-minded. A lot of artists (hobbyists, perhaps professional ones too) are dressed in suits and wear a lot of perfume. The type of customers (I am stereotyping here) that visit this shop seem like they are in a supermarket on a tight schedule. I prefer Boesner and Mastnak Papier to Gerstaecker any time of the day. (So note to people who suffer from migraine headaches or allergies/intolerance to fragrances this might be an issue as the shop has not enough ventilation particularly in the summer.) 3. As I mentioned before the staff members are rude and unfriendly. 4. Do not expect to get a reply back from Gerstaecker if you contact them via E-mail. Alternative to Gerstaeker are Boesner and Mastnak Papier, I am not affiliated with any of these companies. There is one positive thing about Gerstaeker, their online shop which has more choice and have reasonably priced art materials. If you are on a budget and need a range of materials, that maybe a better option. I will of course not be returning to Gerstaecker's branch in Vienna.

From the owner: Wir bieten Ihnen in unseren Standorten im 3.Bezirk im EKZ Galeria und in der Neubaugasse ein…read morebreites Sortiment an Papier-, Büro- Schreibwaren u. Geschenksartikel mit ausgesuchter Qualität und in großer Auswahl. Egal ob Sie für Ihr Büro das richtige Kopierpapier suchen, für Ihre Kreativität die leuchtendsten Aquarellfarben brauchen oder ein ausgefallenes Geschenk finden wollen, bei Mastnak sind Sie immer richtig.

From the owner: Bei uns finden Sie Europas reichhaltigstes Sortiment an Stoffen, Bändern, Borten und Knöpfen…read more Außerdem führen wir ein vielseitiges Angebot an Zubehör, Bastelbedarf, Deko-Artikeln, sowie diverse andere Handelswaren. Seit Jahrzehnten freuen sich unsere Kunden über die Riesenauswahl und das einzigartige Preis-Leistungsverhältnis.

From the owner: Neben unserer grossen Sortimentsvielfalt erwartet Sie gute Laune und eine kompetente Beratung. Und…read moresollten Sie einmal bei uns nicht fündig werden (was natürlich selten vorkommt), so bestellen wir in kurzer Zeit für Sie Ihren Wunschartikel!