The county office has the worst customer service ever. I am just appalled at their terrible service. The person in charge of accounting has absolutely no idea what she's doing. I Sent a check to pay property taxes, then realized it wasn't going to get their on time. Then decided to pay online. Called my bank to cancel the check. Tried to get a hold of kern county it's impossible. So I figured after countless times of trying giving up and assumed they might call me for the double payment like a normal common sense person. Nope no no boy was I wrong ! The person decided to cancel my online payment and cash the check that they received days later. Why in the world would they cancel the first payment ?? Why? Why? And try to cash the check? When the check was late ! I again tried calling the person was out on vacation. Well so I got the persons email and emailed them the huge mistake they made. Nope didn't bother to email me back or anything instead they sent me a bill with lates fees and check cancel fees. What the hell?? I called again and again they never answered. Finally I get a hold of them. Explained the situation, person could careless and that I need to pay all the extra fees or else they will be more added on.
This county hires incompetent people. I don't think they have any type of degree or formal training, or even common sense.
This office needs to work on customer service
& needs classes on common sense.
Tip: don't send checks, just pay online
If you need to contact them, just go to the office.
(Didn't Have this option because I live way too far)
The phone number listed is useless. read more