Unfortunately the staff at this place doesn't seem to care much about patients. I saw Dr. Brian…read moreKerr back in mid October because for years I'd been having very serious allergy problems and most days it was difficult for me to even breathe. I went to an allergist who recommended Dr. Kerr. When I saw Dr. Kerr he did a nasal examination and recommended septoplasty surgery. He took the time to explain everything very well and wasn't at all condescending or pushy. He told me to give it some thought and call to schedule an appointment for the surgery if I made the decision to have it. I am not one to just jump into surgery but in February after continued breathing problems I decided I wanted to have the surgery. I called on a Monday to let them know I wanted to schedule a surgery. I got a call back message that they needed to check with Dr. Kerr to see if I had to come in again before they could schedule the surgery. I heard nothing back so I called again and left a message that no one had called me back and I needed to hear from someone. A week went by and no one ever returned my call (and still haven't) and I got to thinking - suppose I did have the surgery there and had issues-- would anyone return my call?? So, despite the fact that I liked Dr. Kerr I decided to find a new ENT doctor to do the surgery. I found another doctor who had great reviews and they immediately set me up for an appointment.

I agree with a previous review. I was happy to meet Dr Phillips. I only went 2x. The 1st time we…read morehad a 5min conversation and I paid $114 and he set me up the 2nd visit for ct scan that I received a letter it was covered by insurance and allergy testing which I did not need again & I paid $75.76 there. I called today to get a receipt and she said oh by the way u have a balance of $469.. for what?! They did nothing for me. Doctor told me keep doing what I'm doing unless I want allergy shots. So I'm supposed to pay $700 out of pocket for what?? Not happening. I'm a nurse and I know medical things can be expensive but 2 visits and I'm the same as I was before no different.

I was referred here to try and find out why my 12 year old son had strep throat regularly. Without…read moreasking me, they set him up for allergy testing. Some tech gave him the test and we never once saw an actual medical professional. Testing showed he was not allergic to anything at all. They collected my copay on the way out and I asked if that was all that I would be responsible for...and was told yes. Three weeks later I get a bill for almost $400 in the mail from them. I never found out anything about my son's issue. These people just want your insurance company's money for the allergy testing. The reimbursement they get from your insurance company is huge. They do not actually treat or help the patient. Save your money!!! Go elsewhere.

The office staff was amazing but I give Dr Hauptmann a zero. He was not thorough at all and did…read morenot seem to want to look any deeper into my complaint of a hard area in my neck. This area continues to give me trouble and I will be seeing another ENT for a second opinion. I work in hospice and I know how Dr's miss so much because they do not look farther than a CT scan. I would never recommend this office. Thanks to the wonderful office staff, they get 5 stars

Let me tell you how my visit went at Dr. Werning ENT office. I came 10 minutes late (as I informed…read morethe nurse I would be prior to my visit) I waited 2hours in the general waiting room. They transfered me to an exam room, here I waited 1 hour. They then transfered me to another exam room and I waited another hour ( I am not exaggerating one minute of this) I figured this guy was a good doctor seeing as how he was so late spending time with other patients so I felt as if the long wait could be justified. Once he finally came into the room he was nice, at first. He explained generally (very generally) my diagnosis, and all things I knew already. He then began quickly going through worst case scenarios (in his words "10% chance situations") in order to "remove" the cancer in a cold, rude, and emotionless way. I was upset by this information on the procedures I would have to have so I began to quietly sob. This seemed to infuriate the doctor as if his time to speak was so important and I was not to interrupt with my blubbering or else. I could never think of a more horrible way to find out about possible treatments. I would rather travel across the country before I saw this guy again. Oh and did I mention when I asked him how many of these types of surgeries he had done he responded, "I stopped counting" and then I said okay just on average because I am curious, and he responded in an even more narcissistic and rude manor, "I wrote the book on this surgery" . Nice to meet you Dr. McAsshole.

What a joke! My doctor sent over a referral last week to the UF Health ENT office. I called to…read moreschedule an appointment and they claim they never received the referral. My doctor sent another referral over and I called to schedule an appointment but I was told they could not see me without imaging studies. UF Health has become a joke. I was a patient in their practice but if you have not been seen by a physician within six months, you are considered a new patient. Well, I will NEVER go to UF Health again!