Overall, they are pleasant here. A good experience…read more I really don't want to give four stars, but they do a better job than three. In the summer time, the queue can stretch out the door from all the people using their services. I don't always have a great experience here, but I've never had a bad experience. The few times I've had to wait an extended time, they have been very vocal in their apologies. Yelp isn't deleting one of these places, so I guess I should be reviewing both!

I made a yelp just to write this. I would give them negative rating if I could. The worst bank…read moreever. No one has the knowledge needed to do anything and will just shuffle you around for hours. Apparently records aren't kept either because I did some paperwork with them in person because it was required and when I call suddenly that paperwork was never done and the man on the phone decided he needed to transfer me back to the number I had came from and what he actually did was hang up on me. All i want to do is get my money OUT OF THERE and they've made the process take so long and have made me so frustrated. I never thought they were a great bank but JEEZ the first time I tried to do anything with them (REMOVE MY MONEY) it became a circus. Port Clinton, for whatever reason, is full of banks. Pick anyone else if you can. This bank, or at least this branch, is a joke. I've only had terrible service and long wait times either via phone or in person.

They closed my account and allegedly sent my funds to the state.  I say allegedly because the funds…read moreare not listed on the website, so now I have to spend time searching for my money.  Also had money being direct deposited from my paycheck that HOPEFULLY was returned to my employer.  I will need to be spend time figuring that out.  I have had multiple calls over that last few weeks with them trying to work this out.  They were supposed to call me back but I had to call them back. Lost time I will never get back and I don't know where my money is. Update: vacationland said that they sent my money to the state. Per the response below from Heather G. I called them and they still do not have record of my money. Additionally, they said that it would be at minimum 6 months to get my money IF Vacationland Federal credit Union did in fact send my money to them. https://mycreditunion.gov/consumer-assistance-center/complaint-process

Great bank services. I've used them since I was a kid, and have since banked with Huntington and…read moreChase (when I lived outside of the Sandusky area), but no other bank staff has been more helpful and kind than VacationLand's. Like many banks, they offer baking services in person, online and through an app and I've had no trouble with any of these banking avenues.

Exceptional staff is very helpful and welcoming. Knowledgeable and helpful, you don't feel like…read morethey are just trying to get you through the teller line and out the door. Convenient downtown location with adequate parking. You really do feel like you are an owner and not simply a customer