Two months into my partnership with KeyRenter, and I couldn't be happier. From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend. read more

Update in photos. To those in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear. read more

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We rented our home in January of this year, and it is a beautiful home with two levels. The most attentive the property management company was, was the day we applied and was approved since then our maintenance request(s) are never promptly addressed and when they are we are asked if some of these requests can be, in essence, lived with. First of all, our upstairs floor stays on a scale from boiling to hell, it is almost always at hell. We have tried changing the schedule of the thermostat for the time the temperature changes and to what degree and it has made no difference. The bathroom has had a mildew problem since before our residency and we've been asked to just pour bleach on it and turn on the exhaust fan, no one was hired to come and even check to find the root of the problem. We had a hall light out since we moved in and was asked to be OK with leaving it out because it required a 15" ladder that they could/would not provide. We had to ask the hired maintenance man who came to fix our fridge if he would replace it and he did it in less than 15 mins. We were given one garage key for a two car garage and when we asked for an additional key we were told we can make a copy at Lowe's. We love our rental but for what we pay for it the property management service should be a lot better than just subpar. read more

great guys to work with they make you feel like family and knows exactly how to take care of things nickki

We signed a contract with this company to represent a brand new property. We spoke to the sales rep and they took payment. Then they declined to represent us. Terrible waste of our time. read more

We decided instead of selling our home we would keep it for an investment and rent it out. Quickly we discovered that we needed a property management company. A friend recommended Keyrenter Richmond. We met with Calvin &Ashley, a husband and wife team. They met with us and explained the one and outs of renting our home and by the end of the meeting we were at ease knowing that they would take good care of our property. They found us the perfect renter's, at a great price and handled all the logistics. Now we can sit back and not worry about our investment, we know they have everything under control. I highly recommend Keyrenter to anyone with any rental property. read more

Calvin and Ashley are simply amazing professional property managers. They went above and beyond for my property and had it rented in a week even during an off time. I am so grateful for there intensely professional process. Key Renters is the place to go if you want complete property management. Thank you again you have made me a happy landlord :) Richard Mamola read more

Awesome customer service from Ashley and Calvin. Calvin is an old pro in the business and will put your mind at ease regarding your investment properties. I have two properties with Keyrenter Richmond with a possible 3rd coming their way. Ashley effortlessly orchestrates the day to day business. Great property management is an essential component of real estate investment. I couldn't recommend Keyrenter Richmond more!! read more

Keyrenter is such an amazing rental company! We had been searching for a house to rent for us and our adorable dog for 5 months with absolutely no luck. We felt rejected by all of the Richmond property management companies and were losing hope (along with several application fees). Then we found Keyrenter. Calvin and Ashley were so helpful and clear right from the start. We were approved within 48 hours and now we finally have a beautiful place to live! My heart is full and my mind is at ease. I cannot express my gratitude enough. If you're looking for a place to live in the Richmond VA area and hou want to be treated like a person instead of a number, I highly recommend contacting Calvin and Ashley Davis. read more

I happened to stumble over Keyrenter Property Management after being jostled around by multiple property management companies. Not being from Richmond made finding a home even more difficult and Keyrenter was amazing in this process. The communication is great and Calvin and his team have been more than accommodating to my family and I. I would give this 10 stars if I could. Highly recommended. read more

As an out of town investor, the prospect of committing to a property can be intimidating. Calvin has been great at explaining the key factors involved and educating me along the way. A very knowledgeable and motivated property manager. read more

I highly recommend Calvin and Ashley! I decided to use them as my property manager after interviewing several other property managers. I found them to be the most friendly and honest. They are also very hardworking, responsive, and make their clients a top priority. I feel very comfortable knowing that they are watching over my property. If you're looking for a property manager- look no further! read more

As homeowners self-managing our property, we found ourselves struggling to find tenants in the off-season. We interviewed multiple local companies and are so happy we chose Keyrenter. Calvin and Ashley went above and beyond to ensure the house was in the best condition possible and worked tirelessly to ensure we found the perfect tenants. Communication has been great every step of the way, from listing and showing the house to moving in the tenants and beyond. We could not be more pleased, and are confident our property is in good hands. Highly recommend Keyrenter for all of your property management needs! read more