I've heard all the horror stories about this place, but I wanted to see for myself. Let me tell you, I'll never step foot in there again. Maybe I'll go through the drive-thru if I'm desperate for chicken, but even that's pushing it. I am not the type of person who typically gets riled up about these kinds of things because I like to give people the benefit of the doubt. But I have worked in the hospitality industry for a great deal of time now and I truly do understand the ups and downs that come with working a job where you must handle people, but this is completely unacceptable on so many levels. The workers either aren't being trained properly or just don't care at all and honestly, it seems like the latter. When I went in to order, I noticed workers in the kitchen sitting around on their phones, and the young lady at the counter kept pushing for an upcharge. Once is enough, but asking me, "Are you sure about that?" is downright rude. The food itself wasn't bad I ordered from the KFC side but the service and atmosphere left a lot to be desired. The yelling and cursing coming from the kitchen were shocking, and one girl was practically screaming customer names as she handed out orders. This place has a reputation around town for needing better management, and I see why. To the staff working that day: you're being paid to work, not to play on your phones or throw tantrums in the kitchen. If you hate your job so much, go find another one instead of ruining someone else's day with your lazy, careless, and downright disrespectful behavior. Clearly, no one in charge cares, and it's obvious that several people on that shift shouldn't even have jobs.. My experience was unacceptable, and quite frankly, this location should be ashamed of itself. read more

2 piece Breast Wing meal. Not really much of a meal. Both boxes looked the same. Very small portions. Price for the 2 meals was $18.00 Don't know when they stopped putting cole slaw in but they have. We went back thru drive thru as the doors are all locked & you cannot go inside. We haven't been to Prosser KFC for a couple years due to poor service & missing parts of order including the breast in a meal on several occasions. Guess we should not have given them another chance. Never returning to this location. read more

KFC - Fast Food Near Me - Prosser, Washington

I've been to this KFC 3 different times now, and all 3 times they got my order WRONG! The last time I ordered 2 breasts and a leg extra crispy. I recieved 2 thighs and a leg. Very disappointed. I would've drove back and got it exchanged except when you order extra crispy here, you have to order 45min in advance because they don't make it ahead. Last time they get my business! I would give this 0 stars if the site would let me. read more

This location obviously has poor management. I tried to eat here twice today but couldn't because the lobby wasn't open. I was looking for a place to sit down and eat and had no intentions of walking through a drive thru. The 1st time I went they had a sign on the door saying the lobby wasn't open due to being shorthanded until after 4pm. I go back at 8pm and they had put up a different sign. read more

KFC - Sign on the door - Fast Food Near Me - Prosser, Washington

See all

When I placed my order they said my debit card and they changed me twice and when I called them they said they could not do anything and I would have to go to my bank. So be careful if you choose to do business with them read more

Really Really bad fried chicken here at noon/lunchtime. The original fried chicken is soggy, tasteless .... I mean how bad can it be when I just want a piece of fried chicken with a glass of wine. Yikes! Avoid this place by all cause. read more

Gross and dirty and not even the normal dirty they are not busy and looks like nothing been cleaned for a long long time,going around spraying,going round spray 2 tables and sweep under one chair don't cut it. The employees are lost and don't know what to do when you approach them and act like the don't know how to do there job and when you say something about a mess the give you Deer in the head light look and when you say you got a big mess like the photo I have up they respond as well as the manager and just say yeah!!! read more

KFC - Fast Food Near Me - Prosser, Washington

This is the worst kfc Taco Bell I have ever been too . The lobby is always filthy the soda machine is growing mold. Can't believe the health department hasn't shut them down. The straw bin has filthy garbage in it The tables are always dirty floor never mopped and the employees are always sitting around with like there is nothing to do when they have less customers than employees. Can't believe that there franchise licenses aren't removed. You complain online and ask to be contacted and no one will respond. The sign on the building should say we don't care just give us your money. read more

Always have problems with the prosser KFC. Most times the Chicken is dry and old...even drumsticks. the coleslaw with today's meal had and expiration date of today. Tasted old. I have tried this KFC many many times since I live close by, will not not buy at Prosser again! The KFC in Sunnyside is really great! Always fresh. Would rather drive to Sunnyside for KFC read more

They have turned this place around. Clean, good service, and solid food. Don't let old reviews deter.

Absolutely the worst KFC I have ever been to. The service was horrible and the store manager should be fired for letting it be that way. There is 4 restaurants around it, go to one of them read more

If you eat at Taco Bell and like tomatoes on your tacos-bring your own tomatoes! I "added" tomatoes to my crunchy tacos- they charge 90 cents. But wait- I asked for no cheese- What?? You don't deduct for removing cheese But Can't substitute for tomatoes?? I counted the tiny diced tomatoes - 6-7 Tiny super diced! I asked to get extra and was told 90 cents.i told them you only gave me 5 cents worth! That's their policy I was told. read more

So my family and I were punched in the face by the smell of a portapotty that has been baking in the sun for three weeks as soon as we walked in. However this was not even the worst part of our experience. We walked over to the front counter and ordered our food, and upon filling my cup with ice I realized that the ice machine was broken and when I took my cup out from under the ice dispenser it proceeded to shoot out ice all over the floor. That is just inconvienience, and it sometimes happens so we didn't really think about it. We then were heading toward our seat when we saw an employee mopping with soapy water, and made the floor very slick, which didn't worry us as much as the fact that there was exactly one wet floor sign in the entire store. While we were eating our food, all we could taste is crap because that is how the entire store smelt.I had to go to the bathroom after I was done with my food and I was assaulted by an even more putrid smell of rotting corpses which I didn't know was possible! I went into the stall and did my business and saw that there was no more toilet paper except the roll that was sitting on the moist ground. At this point I would have rather used my hand, but we still had five hours to drive together in the car so I figured I would use the toilet paper. I then went to wash my hands and realized that there was no hand soap, and no paper towels! I looked over to the hand dryer and used that instead. I started reading the instructions which stated this. 1. Push button 2. Rub hands together briskly 3. Dry hands on pants This needs to be reviewed by the health department, or just remodel the entirety of the building. DO NOT UNDER ANY CIRCUMSTANCES BUY FOOD FROM THIS KFC OR TACOBELL. If you HAVE to then make sure not to use the bathrooms. read more

KFC - Gross food. Beware - Fast Food Near Me - Prosser, Washington

Horrible service and filthy. I see a mgr apologized on a past post but obviously he doesn't really care. read more

See all

OK so I never write reviews but I feel compelled to protect my fellow man from the KFC in Prosser. It's a dump. We drive through occasionally from Eastern WA back to home in Central WA. The last 2 times they have been out of Original Recipe. You read it right, KFC out of chicken! This time 2 drive thru guest had to come in within 3 minutes for messed up orders. The place is run down, poorly managed and terrible at customer service. If you like KFC, stop in Sunnyside. If you stop in Prosser, consider yourself forewarned and eat at your own risk. read more

KFC - The Dump (aka Prosser KFC) - Fast Food Near Me - Prosser, Washington

Over many visits just for variety as I have always liked bot wings, the service at this particular store has been consistently bad. Enough so that I have taken the time to do the satisfaction surveys twice. The food is either old or they say we dont have any of that and it will take 5-10 min. Orders from the drive threw are wrong more then right. When you try to get it corrected, there seems to be no concern or were sorry about that. Only go if you have time and check your orders before leaving I will only go back if brief laps of judgment. read more

This place is repulsive. We'd been on the road for a little while and we decided to stop to get a bite and I needed to use the restroom. As soon as you open the bathroom door, you're assaulted by the strongest raw sewage smell you'll ever experience inside a building. But it looked relatively clean so I gave them the benefit of the doubt. Maybe they were just having some issues. (I hadn't checked the reviews yet. I probably shouldve before I ordered and paid.) They handed us our drink cups. At this point there was only one other guy who had just ordered before us and then us. We walked over to the machine to get our drinks and he stopped us, letting us know that there was no ice. Okay.... Things happen. The girl handing our food out was nice enough to fill up our cups with ice from the drive thru machine. Cool. Walk over to the drink fountain and you're assaulted, again, by a rotting smell. This is getting old. So we forego drinks. Not risking it. Inspected our food (and praying we don't get food poisoning) and it looks relatively good. In fact, its the only reason I'm giving it stars at all. Oh by the way... We've been sitting here eating for the past 20 minutes. Every person that's come in after us has been asked to wait to the point they walk out. No reason, since there's no one in the drive thru. And they still haven't filled the ice machine, or put a sign that says its empty (or more likely broken). So glad we don't drive this way enough to have to come back. For you rest stop users next door? Go to Subway across the street. Way better! read more

Extremely rude, while ordering the young lady taking my order kept asking do you want anything else?do you want anything else? do you want anything else? At the fastest rate that she possibly could. She handed us our beverages we noticed that they didn't have ice, so we kindly asked for ice in our beverages. She said we don't have any it's broken. No apology no nothing. I was literally given 12 fries with my combo they were inedibly salty. Not given any napkins. Not offered or even given any condiments. I called and spoke with the lead on shift by the name of Vanessa. She was extremely unhelpful gave a half assed apology just because I was on the phone and didn't offer to make it right. If I could leave zero stars I would. read more

When we came here, there wasn't a lot of people, we asked for a meal to go then waited, we were the only customers there and 6 staff, and they act like a group of teenagers, they goof around and chat a lot, we had to wait for at least an hour to get our food, after we waited they finally gave us the food, they didn't even say sorry for the wait!!! The chicken tasted recooked and the biscuits were hard as rock so I suggest you should go to the one in Sunnyside!!! read more

I am 70 years old and so i thought to stop in PROSSER to pick up some Chicken, I order and 8 piece chicken only an order of your special fries . When I got home ,I found that They had given me 2 breasts, 2 wings, 2 thighs and that was it. Now I only went to the 6th grade but that adds up to 6 pieces, So I called them and they said that they would make it right if I brought it back. So i brought it back and they took the CHICKEN and replaced it. At this point I thought that "MC Donalds in Prosser was the only one that made these kind of errors. But the problem still remains that I'm 70 and I should not have to drive home to find out they made a mistake and then have to drive all the way back so they can correct THEIR MISTAKE. NEEDLESS TO SAY I"M NOT HAPPY! Sorry Just venting! Amelia Ayala @ sjjsra@gmail.com read more

Stopped in to grab a bite to eat while traveling with the family. If I could give this review zero stars, I would. WORST. FOOD. EVER. All 4 of the meals we received seemed old. Bread on sandwiches was stale. Chicken was very dry. We didn't get everything we ordered either. Gave us items we didn't order. Cashier at window was rude. Needless to say, won't EVER eat at this establishment again. read more

Worst KFC I have ever seen. Filthy slow and smells bad. People behind the counter acted like they didn't know why they were there. It will be my last visit. read more

It blows my mind when a company that is KNOWN for something is out of that! Went here and ordered popcorn chicken...come to find out they are out of that! Really you are out of chicken?! Isn't your name Kentucky fried CHICKEN? To add on that there dinning area is freezing! I think it is colder then outside! Horrible horrible experience! Avoid if possible! read more

The staff and quality of service is by far one of the worst I have ever been too.They were out of chicken breast and wings to be exact. They are always out of something here it is also a Taco bell also the restaurant is dirty they don't clean always short staffed and mostly rude. Buyer beware read more

Please retrain your workers frozen food wrong order oh let me go on this place is gross beware

Here at this KFC the people are thicker then their biscuits you see that that,that is your money flying away or DOWN THE FREAKING DRAIN!!!!!!!!!!!!! read more

This was one of the worst fast food experiences of my life. They didn't even get a fork with my mashed potatoes. I guess these boneheaded cooks think that chicken tenders and a biscuit is used for my potatoes. There were no napkins in the store and when I asked the cashier for some he waved me off and said they had none. I ordered a freeze and i got a regular drink. They made me pay for the freeze even though I only got a fountain pop. The stupid cashier could even count change fast enough to save his own life. I had to help him count the change. If you can possibly avoid this store I would highly recommend it. read more

Out napkins, no wet wipes, dirty tables, limited drink selection for a location with a combination Taco Bell. Indicates bad management, I wonder what the back area looks like!!!!! Will go the KFC in Sunnyside next time, so much better!!!!!!!!!! read more

Not only do they have the worst service, the managers themselves are completely and utterly rude. Everyone in Prosser knows this place is being run by managers whom mistreat their employees and once the customer has a problem, (which happens all of the time), they aren't the most friendly when it comes to finding a solution. I know multiple people who worked there and can guarantee that they don't care about their workers. More than once I've gone in because I love kfc but they always mess up my order by not getting it right, forgetting to add a side or something, or taking 20 minutes for my order to get to me when I have gone through the drive thru! Taco Bell is the same, bad service, multiple times my food has come cold and soggy. Be careful if you really want to go because most likely you won't receive great service until there is a change in managers. read more

So toady was the final straw for us with Prosser KFC!! 21 min to get our food (2 box meals nothing huge), I had to go ask if they forgot and she replied yes. No mashed potatoes and gravy because "they don't have tome to make any" like really your KFC!! My grilled chicken was so dry it the leg was hallow! We were missing half the times to our meal (sides). It's worth driving to Sunnyside in my opinion. Oh and lobby was so dirty. Poor management in my opinion! Cutting back on labor to fatten their own pockets!! read more

Terrible food and bad customer service. I asked for a freeze and they gave it to me in a different container and they took for ever making the food. read more

First Yelp review I've ever written. Please don't go here and waste your money! I don't understand how places like this continue to run. Everything that others have stated here is accurate and that smell. Oh god that smell. Manager. You should be ashamed! Your employees should run as fast as they can and work somewhere else. To the cooperation of KFC and Taco Bell... Do something. Pitiful. read more

OK, here we go! Rant! If you are ever traveling through Prosser, Do not waste your time going to the KFC / Taco Bell! the service is horrible, and they forget your orders most of the time. this is not my first bad experience with this particular store, which is why I am posting this. Last couple of times that I have been there, I had chocked it up to the being busy, which definitely was not the case this evening. I sat in an EMPTY drive through for 9 minutes before leaving to go around front to see how busy they were inside. When I got inside, there was only one customer waiting, and he said he had been waiting for 5 minutes for someone to take his order! this is unacceptable! this will be my very last visit to this store. I will go to Sunnyside, where the service and personalities are much better! read more

Probably the worst KFC in America. Somehow, despite this, we seem to end up here a few times a year out of desperation. Food tastes like it has been sitting around, we never get a correct order, and don't eat inside...just trust me on this. read more

This place is a joke. Even with the remodel and new staff the customer service sucks. They are rude. Your food sits on the counter and gets cold when they finally give it to you. I wasted 22 dollars there today. They had no napkins , the new sauce station wasn't stalked. Around the pop machine was dirty and every table was dirty. I guess they couldn't print me out a whole receipt because some one ordered the wrong size paper. So we where given one that should half of the order. I couldn't do the survey to complain there as well. read more

I went to Prosser KFC during the lunch hour and ordered 2 breasts. The clerk said they had one crispy formula breast, and then checked when the next would be ready. 18 minutes. Out of chicken at a chicken restaurant at lunch time. I left. It will be quite awhile before I return. read more

Why I'm i still on hold .I'm just wondering if fourty five minutes is the normal waiting time .just to order my food that's not fast food .REALLY IS THAT HOW YOU DO IT .Well I'm gone there's more Restaurants and at least i will get what I ordered this time and all of my order.I wouldn't have given you a star if that was an option i won't be back ever. read more

Horrible service! Ordered two 3 piece tender meals, the lady at the window says all they have is ranch for dressing.. Ok? So we wait nearly ten minutes in the parking area. finally when food is brought out, i ask her how can you only have ranch? she says we ran out of everything else.... Ok. So as my wife drives, my son and i are going to eat, No spoon for the mashed potatoes. Nice. So i call the store, speak to Francis the manager, i ask how is it possible you have nothing but Ranch, she says, we have ranch, BBQ, honey mustard, and so on. i said thats nice, the lady that took my order lied to me, after explaining to her the horrible service we had, Francis hangs up on me.. real classy place. read more

I'm reading the reviews and can only agree. This restaurant shouldn't even be open! I live here and have tried to eat here off and on since it originally opened. So sad every time and I swear I'll never go back. Yes, they are always out of something. No mashed potatoes? Come on!!!! And yes, the biscuits are hard and crunchy. That is if you are fortunate enough for the staff to remember them. ALWAYS check your order if you use the window. This is the poorest run KFC I've ever eaten at. If I didn't know that there was good food to be eaten.....I would never eat at another KFC again. This one makes the entire chain of restaurants look BAD! Leaving a very bad taste in my mouth, for sure! read more

I read a review on another app called trucker path from 22 hours before writing this and the guy sounded more like a disgruntled customer that was just writing a bad review because he was told no but as I came to find out, pretty much everything he said was spot on. I walked in there and was repulsive off the bat. The building itself does have a problem with their plumbing and there's an overpowering and (in parts of the store) thick aroma of sewage. That alone isn't enough for me to go online write a negative review about anything because it's no ones fault at the store, I'm sure it's been reported through the manager chain but as with anything of that magnitude corporate takes forever to find a way fix the problem. But yeah, what got me to write the review though is how dirty this place was. Just EVERYWHERE! The tables had not been wiped down in hours, someone spilled some soda in front of the counter where you pick up your food and so the floor was stickey and turned blackish, the soda fountain was looked like it hadn't been wiped down in years and the Lipton Tea dispenser thingy next to the soda fountain was leaking leaving a puddle next to it and the soda machine and that's all just no bueno. At the end of the day it's just a KFC full of kids working their first job and you can't expect much that's not a good enough excuse. And also, just as I was getting my food I heard some one tell 2 people to go on break which as former manager myself(different forms and restaurants throughout my 10 years in food service) I've said before but it was always preceded by check(wipe down)the lobby. read more