I would like a refund for the item that was not in my order! Even after calling your Corporate Hotline (6 or 7 times) no one has returned my call. It is frustrating that you publish a local phone number AND NEVER ANSWER IT! Improve your customer service and you may get mire than 1 star ratings..... read more

A ton of $$$ and it was horrible!!! The chicken nuggets were completely dried out, it was like eating jerky!!! Most of the 10 pack were the size of a dime! They didn't give any sauce with it... The potato poppers are powder potatoes which are supposed to have a gravy but it didn't! The chicken pieces were not crunchy just greasy!!! So gross it was like an oil slick! What is with this place everything is either dried out or dripping grease!!! Go anywhere else and you will be better off! read more

KFC - Do you see all the grease in this chicken thigh, look at the plate this thing is oozing grease - Fast Food Near Me - Rockaway, New Jersey

See all

Ordered: Jack Harlow Meal (~$10): spicy-chicken sandwich, secret-recipe fries, macaroni and cheese, lemonade, and a side of ranch Aya's take: I'm shocked that this KFC can advertise a meal and not even have what's in it. First off, they were "out" of lemonade and by that I mean, it wasn't even an option in the soda dispenser. Second, when I got my order, they didn't give me the ranch it's supposed to come with. The food was borderline cold (I was dining in too) and the macaroni and cheese had no flavor. The sandwich was the main item that was somewhat satisfying. I've had it before and still wasn't as good as other times. Overall, I was super disappointed with the service at this KFC and the quality of the Jack Harlow Meal. read more

KFC - Jack Harlow Meal (~$10) - Fast Food Near Me - Rockaway, New Jersey

Came by for a meal but the entire inside of the restaurant was closed so had to go through the drive thru there was vomit next to the speaker ordered picked it up and they completely got my order wrong don't visit here I would rather try to get food from the vape store down the street read more

Been a long time fan of their original recipe. I never really cared for the extra crispy. Plenty more flavor in the original recipe. But, chicken can be messy. Now they've got original recipe chicken strips. All white meat. Absolutely terrific and no mess. Two fingers in a napkin and you're good to go. Great. My new go to product, thanks. read more

Rude staff. Place is dirty. Windows have spiderwebs. Sticky chairs. Sticky floor. Sticky table. Super dry chicken.

Not trying to brag or nothing but I hold a PhD in KFC and a Master's in Mashed Potatoes so it should come as no surprise to anyone that I sure do like to enjoy some Extra Crispy Fried Chicken with ALL the Fixings from my Alma Mater the one and only "University of Kentucky Fried Chicken" every once in a while.    Currently there are just a few of these Legendary Institutions left and in my expert opinion that's a crying shame because everyone needs a little KFC in their life sometimes, and it doesn't matter who you are or what your academic level is.    This particular location has a convenient drive thru window which comes in handy whenever the KFC cravings take hold. The only "nuggets of knowledge" that I can impart about that is, you better make damn sure to double check your order before heading down the highway, and This I learnt from the "School of Hard Knocks" School's Out People, Let's Eat Some KFC!! Come And Get Your Munch On!! read more

See all

Every time I come here there is always something new and not in a good way. Came this time to order a bucket and was told in the drive-thru that they are only taking orders inside, because they are short staffed. Wouldn't it make sense (especially since we are the only customers) to take the order from the drive-thru, ask us to park and come in when the order is filled (5/10 mins). There is always an inconvenience....I don't think this location will be around for much longer. SAD!!! read more

See all

No even worth 1 star.. food is constantly cold and old. The kids that work there can care less about what you're saying about food ..and I explained I wanted Food hot ..they said it might not b hot or fresh ..I should of walked out ..nobody's ever in there eating now I know why ..I will never come back to this place again it's one of the worst KFC's I've ever been to management should take a look at how it's run before it goes out of business...cause it will soon .. it's a shame I used to enjoy kfc ..I'll go to chik fil a from Now on its Clean ..fresh ..and always good Customer service .... read more

Horrible experience The food was kind of ok but the bathroom was disgusting both girls and boys There was a lot of smoke not sure if the exhaust is working It seems there is no manager at this location The bathrooms were so dirty and clog I did not want to post a picture because it was so gross read more

I don't know why we keep giving this place another shot. Went on 8/26--Tkt #1497--and received spoiled cole slaw with our meals. Third strike. read more

Went to KFC in Rockaway for dinner tonight. This has to be the absolute worst chicken I have ever had. Chicken was so overcooked and dried out. The skin you could have broken a tooth on. When you bite into a piece of chicken, it should be moist and juicy. This was not. Had a pot pie that was totally dry and had the consistencyofmashedpotatoes. I can see why everyone is going to Popeyes for their chicken. The service is slow at best, and you're not able to order at the counter any longer. You must order from a kiosk using a credit card. The door to enter the store has a vacuum lock, making it almost impossible to open the door. This is why I would not recommend this establishment and will spend my hard earned money elsewhere. read more

If I could give a 0 star, I would :( Bought a 8 piece bucket meal including biscuits, mashed potato and fries, 5 piece Nashville tenders and 1 spicy chicken sandwich from this KFC. Total was $42, more expensive than Popeyes. Extremely disappointed with the quality of the food. First of all, the biscuits were inedible, extremely hard as rocks, please see the picture. The drumsticks were raw with blood in them, my daughter threw up eating them. The thighs were very dry and hard, skins were so hard they were inedible. The chicken in the sandwich was super dry and hard too, couldn't eat more than 2 bites. Overall we couldn't finish 20% of the food and had to spend more money to get something else to fill our stomach. I called the restaurant to let them know the chicken and biscuits were not edible, the woman on the phone was very rude and said she admit the biscuits were hard when she packed them but the chicken should be fine. Why would you pack them if you knew they weren't good? Have some human decency and don't give people garbage please. It's already hard enough during the pandemic, it's really terrible to feed kids rock hard food when they were excited about eating fried chicken, and got so disappointed and even threw up. Please be aware next time you order from this place. read more

KFC - Rock hard biscuit - Fast Food Near Me - Rockaway, New Jersey

See all

Employee poured water on my chicken in front of me. They were very rude and were laughing in the back. I do not know what their problem was.

I seldom eat at KFC since I too had a less than positive experience at this particular outlet. However, when I worked in Ramsey, they had a very nice KFC nearby and I learned to like the extra crispy white meat lunch. One night last December I tried them again, having a yen for their two piece white meat dinner (mashed and cole slaw). The food was good - on par with the food I was getting at the Ramsey franchise. My wife and I ate there about a month later and she enjoyed her meal too. Last night, we stopped in and the counter man, Larry, helped me place my order and he even showed me a way to get what I wanted and save about $4 ! Thanks Larry. Three meals in three months - all good. They have a good attitude and deliver a good product. Give them a try, you may find what I have - they are trying hard to deliver quality. Fingers crossed! read more

Terrible experience. Been here twice and both times doors are closed even though the door specifies their doors are open for mobile pickup, dine-in, etc. They never seem to get orders right and they ignore people by their door. read more

It's been a while since my last review since I've not been here recently. Today I had a craving for KFC original recipe tenders, coleslaw and mashed potatoes and gravy so I ordered online and drove the seven miles to pick it up. Only problem- no record of my order (and not on my phone as I ordered from my iPad at home). Since I had to order again I decided to park and go in. I went to use the kiosk only to find out I couldn't get the same deal in the store. I tried to order online inside the store only to find the only stores that came up for my location were in NYC - go figure. I went outside to my car and was able to log in at my correct location and get the online special. I went back inside and my order was ready in about two minutes so I drove home. As soon as I arrived home I immediately took a tender out only to find it was as tough as jerky -- not exaggerating! I set down to take everything out of the box: 5 piece tenders, mashed potatoes, coleslaw, biscuit-- where are my sauce packets? Ok, time to eat, took another tender out -- just as tough and dry as the first. I guess KFC has done away with original recipe -- I'm sure my mistake for not keeping up with changes. I took a sip of Pepsi to help swallow the bite only to find it so dilute as to be unappetizing. It was only about a five minute drive home and the cashier filled the cup in front of me so I know it wasn't from ice melt. Apparently the Pepsi dispenser is adjusted for very little syrup At least the coleslaw was good though not packed into the small container. Mashed potatoes and gravy would have been good if the came with more than about a quarter of a teaspoon of gravy! Time for the biscuit even though there was no gravy to dip it in. I could tell the biscuit was goin to crumble to pieces so I carefully sawed it in half with a sharp serrated steak knife and placed two butter patties on each side along with some strawberry jam and placed in the microwave for a couple of minutes. This at least made it edible. (Come on KFC - you used to be able to do this. How about cooking tenders to order -- it only takes a couple of minutes-- Chic-fil-A seems to make it work! And biscuits? Maybe make them fresh a couple of times a day - or hold the under a steam cover-- or just maybe give the biscuit a quick shot of steam before serving. Lots of work needed here. I hope someone pays attention. My craving went away read more

Disgusting. Garbage all over the floor. Garbage on the counter. An awful smell coming from the kitchen. Rude employees. Cold stale food. Not coming back to this location. I would drive to the Ledgewood KFC. read more

KFC - Garbage all over the floor. I would understand if they were busy but only 3 people had come in while we were eating. - Fast Food Near Me - Rockaway, New Jersey

Worst KFC I've been to. I only live 1/8 mile from here, so I wish it was better. I won't go back, though, as too many times the food was overdone and dried out. They never have salt & pepper at the counter or on the tables. Because people steal them? Well, at least put salt and pepper out at the counter then. Napkins work about as well as oversize toilet paper might. Many other choices for me in the area. read more

Can I take some stars away from this shithole? Waste of time and money this has to be the worst kfc I've ever visited BBQ wings at premium and zero sauce read more

I bought 12 pieces of chicken bucket and they didn't put drumstick. None. Nada. No drumstick at all. And they never told me. And put so many wings. What the hell? And I also sled chicken were fresh. Cashier lady said they are very fresh. And they won't fresh at all. I could easily tell it's old. This place is getting so so to worse. Get new manager and rebuild your image otherwise I'm going to bring my business to other place. read more

I can't rate their food because the last 4 times I tried to get it they were closed by 9:40. If they aren't going to stay open charge the hours on the sign. read more

Very disappointed with this KFC. The original chicken was very crispy and the extra crispy chicken was basically inedible and dry. The mashed potatoes were practically dried out and so was the corn. The biscuits were like hockey pucks! Won't be coming back to the Rockaway location. read more

Was craving KFC and sent my wife to the Rockaway store and got a bucket of extra crispy chicken. The first wing I ate had no meat and all extra hard batter. I move on to a thigh hoping for better results and again the meat was dry as hell and they were right, extra hard crispy batter. Looking at the rest of the bucket and finding the same results the whole bucket wound up in the garbage. If the place was closer I would have brought that bucket back personally! I'll never go back maybe it's was just a fluke but I'm done there! read more

Last 10 orders have been dry old chicken. It's very disappointing. Tonight got here 60 minutes to closing and they don't have crispy chicken. I don't think I'll come back here. read more

Open till 11??? Just went there, they were you closed even though stating they are open online

God damn KFC has gone downhill... We walk in and the place is a fuckin mess, sticky floors, dirty stained tables, even the bathrooms didn't have soap, hand dryer was spray painted over half assed. Looks like it hasn't been cleaned in weeks. I got the new Cheetos chicken sandwich, the bun and cheetos were stale, the chicken was old and barely warm. Totally ruined my expectations of what it could have been. And that Mountain Dew Sweet Lightning is horrible. Glorified pineapple soda. Never going to KFC ever again. RUINED! read more

My first time at this location, not sure why there are poor ratings, maybe I just came at a really good time. I only ever go to KFC because I love their mashed potatoes, and this place didn't let me down. The place is clean, the only thing is that the staff behind the counter are sometimes inattentive (noticed this with other customer interactions) but other than that I was pretty happy. Not an everyday place to eat, obviously, but I'm satisfied enough to come back. read more

Last night I showed up at 9 pm. They close at 11 pm! No crispy breasts and no mashed potatoes. And I was told "no more for the night". I give up on these idiots. POPEYE'S is right down the street. And that's where I'll go. read more

Stay away! Ate inside and witnessed the worker mopping and carelessly dragging the dirty mop over the table and saw garbage fall right on to the table and letting the dirty wet mop hit the tables. Saw this happen the whole time he was mopping. My mouth dropped. All I could think is I'm probably sitting at a table that was done to. Got up and left. Never going back. Health department should really look into this place. read more

I hate to say it, since KFC was such a favorite of mine from years ago. Now with places like Popeyes and Church's chicken, and even newer brands like Bon Chon, KFC has just become obsolete. The chicken was overly salty and honestly with too much breading. The saving grace for our meal was the Cole slaw and the mashed potatoes and gravy. We ordered a mix of original and extra crispy, but frankly we couldn't tell the difference. read more

Done giving them chances. Always unorganized and rarely have proper trained staff. Never have the pot pie (which is why my husband goes). No matter what time you go, they don't have any food ready or don't have half the menu available. Looks like new manager every time you go; but doesn't get any better. read more

Stopped here and got 4 meals. 2 of which were the 2 piece value meal which included a drink and cookie. They have us what tasted like seltzer water instead of Sierra twist and for for to give us the chocolate chip cookie. We changed the drink to mountain Dew but did not taste well either. read more

Went the drive thru and ordered a bucket of original recipe chicken. The line was short and they got my order perfect. The food order was perfect and drinks were cold. No complaints. read more

Avoid all all costs. Long wait time for food. Inside is always very dirty . Floors, tables and chairs all sticky. Easily 20-25 minute wait for a simple order. Do yourself a favor and visit another location read more

This concerns an experience I had with this KFC back in September. Despite numerous calls to their hotline, and the promise to escalate my concerns to higher-ups, I've heard NOTHING from them or this store in particular...so I guess it's time to put them on blast. Below is my original submission to their website: Overall, one of, if not the worst, fast food experience I've ever had. Considering the price that was paid for everything (8 piece meal with 2 sides and 4 biscuits, and 10 piece spicy hot wings) was about $34, I would expect substantially better quality. The chicken was the complete opposite of crispy. It was soggy and rather bland. Who knows how long it was laying around. I equate it to a microwavable chicken dinner. The biscuits, wow.... Pillsbury in the oven would have been a vast improvement. They were overall very bready and dense. The sides...we had mashed potatoes and gravy, mac and cheese, and cole slaw. The cole slaw was just OK. The mac and cheese had an off flavor. And, the mashed potatoes? They tasted like instant potatoes. I imagine someone pouring a gallon of water into a 5 gallon bucket of this stuff to reconstitute it. The gravy tasted straight out of a can. Everything was absolutely horrible, overall. Not that I'm a huge fan of Popeyes, but compared to this meal, it would be like eating at a 5 star restaurant. Not to mention the price! At the Popeyes that I used to live near in Wayne, there was an offer for 13 pieces, 6 biscuits, and 2 sides that came to about $22. Essentially I paid about a third more for less food that was of a quality that shouldn't be served in prison. I do NOT want KFC certificates as compensation, I would like a total refund for this excuse of a meal. Of course, I would be happy to speak to whomever over the phone to reiterate all of this. The fact that I've taken the time to type all of this should prove how serious I am. I can honestly say that I will NEVER get food from KFC again. read more

They close when they feel like it. It clearly has a sticker that they close at 11pm on Friday's. I arrived at 10:15pm only to be told they were closed. If they're supposed to close at 11pm, they need to close at 11pm not 10pm. read more

We went to KFC in Rockaway Nj on Sunday 12/2 at 4:00 pm for 2 chicken pot pies. The manager said we are out of them. He then says "Oh you have to come in the morning to get pot pies and they take a long time to cook." Really!!! Who wants a pot pie in the am and it wasn't even dinner time yet, which meant he wasn't planning on making any for dinner time customers. Wont return there. read more

This KFC is horrible every person in my party's order was wrong, the woman taking our order could not speak very good English, I wish I didn't have to give any stars read more

I worked here for about a year and they treated the staff very badly. Working off the clock was a regular thing, and was encouraged. We were always understaffed and so people were often waiting for their orders and complaining about the service. I worked hard, but I couldn't run the place by myself. The GM and supervisors would not prepare enough food for rush times, and the cooks would undercook the food so that it looked and tasted terrible. They did end up firing that cook for that very reason so at least that's something. I dealt with a lot of angry and unhappy customers. People demanded refunds on a regular basis. I am very glad I quit. If you really want KFC, I would encourage you to at least go to a location where they treat the staff a little better. read more