I waited for hours as they took people that had just arrived back. I asked at the desk, was told they take appts first then fill in with walk-ins. I left and went to trios, was seen in 15min and out the door in 30 min. I will not return to KGH Urgent care again! read more

After being told the urgent care on 27th and Union was not seeing any more patients that evening (we showed up at 4:30...they close at 6...only 2 in the waiting room...wow) we went to the urgent care on Grandridge to have my daughter looked at. The front office staff was nice but the Dr. was very rude...basically lecturing us that our child was not sick enough to be seen and that urgent care was only for really sick people. What is that supposed to mean? What business is it of his....we felt she needed to be seen and he should have given us the respect we deserve. read more

Went here with a painful cyst. Doctor Lysle Williams looked at it. Completely threw me off by his rudeness. I was so shocked at how I was treated. Asked him about an antibiotic, he left for about 30 minutes. Came back in and literally tossed a prescription in my purse and insinuated I was a drug addict seeking pain medication. Completely horrified at this experience. It was not even explained to me what the prescription was. He wouldn't return to explain it to me, said he was too busy. Receptionists were not helpful. I will never go there again. Horrible experience. Dr. Lysle Williams should not be working anywhere. Horrible. read more

Went in to the Grandridge location with severe anxiety because my medication had run out and it was a Saturday so I couldn't go to my regular doctor. I put anxiety as the reason for the visit and when the front desk lady saw it she said they didn't treat that here and if it was that bad I should go to the ER. Why would I go to the ER when I just need a medication refill? I was automatically treated like a drug seeker and didn't even get to see the doctor because they flat out refused to treat me. read more