We had a great experience at Alexandria Hyundai. We…read moreespecially want to recognize manager Eric and Eduardo for being professional, honest, and transparent from the very beginning. Everything was clearly explained, there was no pressure, and the deal closed exactly as discussed. They took the time to answer all our questions and made the entire process smooth and stress-free. We highly recommend this dealership and would gladly work with them again.

Updated: Four weeks after I brought in my Ioniq5 for warranty repair of the A/C, my car was…read morereturned to me. The reply to my earlier review suggested I email Sam the service manager, which I did. To his credit, he called me, and I believe the repair may have been sped up a day by his intervention. Until then, communication from the Service Dept was sparse and unsatisfying. I did get a loaner, the checkout was quick and courteous, and I'm just glad to have my car back.

Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

I went to get my car check out to see what was wrong with it. They told me I need a alignment. I…read moretook to another Honda dealership to get check out .They told me I need a fuel pump and showed me why. I call Waldorf Honda and told the Manger of service Mr.Quill I want my 190.00 back he told me he would look into and call me back. Guess what he never called. On top of that the service advisor Chris was the worst unfriendly and sarcastic. The worst service I have ever had at a dealership.

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both…read morelocations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I noticed there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them the same day.   Today, Oct 16, 2024, I have not received any money or credit for my car loan. This is unacceptable and unprofessional customer service. I would advise anyone looking to buy a car to do your research and stay away from these incompetent and inefficient group of crooks.

Coming from a dealership background and although have not purchased a vehicle from here, I'd have…read moreto say that the staff here is remarkable. My situation was more than a challenge but all involved went and are way above and beyond my expectations. Deonte mad kudos to you. Zack....lol. Mike and Finance 5 stars. Customer service and knowledge is key. E350 or A4Quattro

This is my second time shopping at Select Auto Imports! I worked with Naser to find the right car…read morefor me. I walked in knowing I wanted the Mercedes GLE 53 AMG Coupe. He was extremely knowledgeable and listened to my wants and needs. He didn't pressure me into anything and even offered me to look at cheaper cars that would be closer to the monthly payments I was looking for. But no surprise that I ended up falling in love with the Mercedes GLE 53 AMG coupe! I really like that they don't let people test drive most of their vehicles. They take business seriously and don't stress over losing sales bc the service and cars speak for themselves! The paperwork and overall process didn't take long either as most dealerships do. The process was easy and they walked me through it with no rush making sure I understood everything. Even helped me transfer my insurance policy! The dealership is so beautiful too. They have a wide range of rare and typical luxury vehicles. Everyone is so friendly there and it's nice to see that they all get along and crack jokes. It seems like a wonderful environment for the employees and patrons. Thank you Naser and both Mikes for helping me find such a beautiful car with amazing performance!!

After 14 years with my Nissan Altima, it was finally time to upgrade. My fiancé already had an…read moreexcellent experience with Murad at Select Auto Imports with his Mercedes E300 in 2022. Shopped around with other local dealerships but no one compared to the genuine, honest communication we received from Murad. The finance department was fair, efficient and transparent as well. I was able to find the perfect pre-owned vehicle for me -- an Audi Q5. I'm beyond appreciative for the professionalism and sincerity I received during this process. Thanks again Select Auto! Looking forward to our continued business!

We purchased a vehicle from him earlier this year and 3 months later we have yet to receive our…read morehard plates or title as we stated we didn't want from the beginning we have had 30 day tags for 3 months the 1st set lasted for 60 days I had to call about 100 times and have my bank call them just so he can give me another set of tags and he finally called back and mailed 30 day tags that have now expired and the owner MJ wont return our calls or acts like he is not in office when we call to ask anything pertaining to the vehicle. I highly don't recommend this dealer they are very dishonest and will get you for your buck if i could give 0 stars I would.

I purchased a vehicle from them almost a year ago and it's now 2023 and it's still not passing…read moreinspection and I can't get it on the road they did title only and and not tags I'm supposed to be responsible for tags and I purchased all the parts for the vehicle and they still haven't gotten the work done period I go today and they tell me that they have to get something weld because of rust I don't recommend this place at all they give you the run around you can call 100 times and each time it's something different

The people are very nice and friendly! They definitely know what they are talking about and will…read moreexplain to you what is wrong with your car and what exactly they will be fixing. I got my BMW halos replaced here since one blew out and they look fantastic. Will definitely be coming here whenever I have issues with my car, they are very trustworthy.

Bought my 2009 Honda Civic from them, they gave me exactly what was promised and were extremely…read morehelpful and nice. The car runs great and they detailed and did my inspection for me. I bought h.i.d headlights which they also installed for me that look fantastic. Definitely recommend for anyone looking for a preowned vehicle!

W, Coel & i had to wait longer tthan expected due to COVID-19 bizarre pandemic only because the…read moretechnician had family problems and precautionary measures. My car was there from Aug 05th until November 19th only because of the health monitoring of staff. I only drive sparingly (TRADER JOES GROCERY, Lidl etc.) I'd give four-point-seventyfive stars and would amend this later in the month to include the small issue wit my faulty oil change from a previous issue (previous June oil change from a different business) ....yikes However, PEDRO and BRAD were exceptional and delivered marvelous customer service. My car was completed with monomial engine issues, and there were no check engine annoying lights which discovered. I don't always write effective reviews, but Pedro and Brad were kind to address my questions and if you own. Chevy i would recommend the quality ethics of WINEGARDNER Chevrolet services department!! Well done, outstanding.

I brought my 2017 GMC Sierra (92K miles) to this dealership in early April to diagnose a…read morenon‑working passenger power seat, get a new key fob, and have a multi‑point inspection done. Their diagnosis: the entire seat track supposedly needed replacement for $1,600, the transmission cooler lines were "starting to leak" for $940, and the key fob would be $270. I approved the cooler lines and key fob since those were priorities, and paid the $205 diagnostic fee, even though the seat track diagnosis didn't sit right with me. When I picked up my truck--on a rainy day--I paid the $1,400+ bill and went home. The next day, once the truck was dry, I noticed a dent in the chrome section of my rear bumper that absolutely was not there before service. I contacted my advisor, Josh, who reviewed the security footage. To his credit, he confirmed the damage happened at the dealership and said they would take care of it. Around this same time, I also began experiencing a jerking sensation in the transmission that was not present before they replaced the cooler lines. I brought the truck back for the bumper repair. When I picked it up, the chrome piece had huge gaps and clearly didn't fit correctly--they replaced only the chrome section instead of the full bumper assembly, and it looked nothing like the original. So back it went for a third visit. I also asked them to diagnose the new transmission issue. After keeping my truck for over a week, they "adjusted" the bumper again and told me their transmission diagnosis was that it "probably needs a new transmission" due to the year and mileage--an estimated $7,000 repair. They still attempted to charge another $205 for a diagnosis that amounted to the word "probably." When I questioned how "probably" qualifies as a diagnosis, I was told that a real teardown would cost much more, as if they were doing me a favor by not performing one. Josh did end up waiving the fee, which was appropriate since no actual diagnostic work was done and should have been under warranty since they just did work on the transmission. As for the passenger seat? I did my own research, bought a $20 switch on Amazon, installed it myself, and the seat works perfectly. A $20 fix for what they claimed required a $1,600 seat track replacement. At this point, I'm convinced that because this is the only Chevy dealership in Fort Washington, they assume customers have no choice but to accept inflated or inaccurate diagnoses. Fortunately, Alexandria and other nearby areas have reputable dealerships--and after this experience, that's exactly where I'll be taking my truck moving forward.

Aaron, the general manager, was right away willing to bend over backwards to help us make a deal…read morethat keeps us coming back as lifelong customers. Samantha stepped in to quickly and efficiently finish the paperwork. A very pleasurable and fruitful experience. Couldn't ask for more.

I rarely leave negative reviews, but this experience was extremely frustrating…read more When I first arrived, I was very impressed with the staff. The first employee I met was friendly, professional, and helpful. My service advisor, Marvin, was also pleasant during check-in, and I initially planned to leave a positive review. Unfortunately, the experience went downhill because of the lack of communication. I provided my correct phone number and expected to receive updates about my car throughout the day. Instead, I spent the entire day waiting without receiving a single call or text. I repeatedly called the dealership trying to get a status update and was continually routed to voicemail. At one point, I finally reached someone who assured me they would not put me on hold and that they would get an update for me. Instead, I was left on hold for over 30 minutes and then transferred to someone else's voicemail. By this point, I had spent hours trying to get a simple update. When I called again, I was finally told that Marvin had already left for the day without ever contacting me. I was shocked and frustrated. I had dropped off my car in the morning and spent the entire day waiting for information, only to find out near the end of the business day that my advisor had already gone home. After expressing my frustration, I was told that I could come pick up my car, which I did around 6:15 PM. What makes this especially disappointing is that the entire situation could have been avoided with a simple phone call or text message. Had someone taken a few seconds to update me using the phone number I provided, I would not have spent nearly three hours making calls, sitting on hold, being transferred, and trying to track down basic information about my car. I understand that service departments are busy, and I respect the hard work that goes into servicing customers. However, communication is a critical part of customer service, and on this visit it was completely lacking. The staff I met in person were great, but the follow-up and communication were among the most frustrating customer service experiences I have had.