I shopped at the Costume shop twice over the last 2 week. Rose and her co-worker went above in…read morebeyond helping me round out my Costume ideas. They helped me for almost 20 mins, helping me find, try on and add to my costume I eventually chose. Rose gave me ideas I hadn't thought of. Spirit is a big McDonalds like store for Halloween shoppers, the Costume shop had the same halloween costumes, plus many higher end costumes. Spirit doesnt offer the same customer service as the Costume Shop in Cambridge. Highly recommend shopping there. Michael.

Went to the store to look for a costume for a themed wedding. The theme was Medieval/Renaissance…read more My wife and I went to look for a costume for me, however the owner was also able to find a matching outfit for my wife. She also went and made adjustments that made the costumes fit us both. Great selection of costumes and accessories, plus fantastic customer service. You do need to go here.

This is my first time visiting Theatrix and was very impressed with how well staffed the place was…read more They've been stocking costumes since the 1960's so the selection is quite impressive. You'll enter through a back alley and immediately be greeted by your very own helper who gives you ideas on what you're looking for. Being extremely last minute (like every year) for my Halloween costume I was a bit worried everything would be picked over. Not to worry, I found a perfect "Summer of Love" 50th Anniversary costume that will bring me back to the 60's and living on Haight Street. It was around $70 for the three pieces (Jacket, undershirt and necklaces) which beats buying cheap, unoriginal costumes on Amazon. Thanks for making the last minute experience a great one:)

You need to look no further than Theatrix Costume House. We have followed them from Toronto to…read moretheir new location, west of the city. their pleasant emails reflect a very pleasant staff who are accommodating and efficient, not to mention patient, helpful and creative. They have an excellent selection of costumes, and a wonderful alterations person. Not only that but they can deliver via Purolator. You can't lose. We really love them. Gina, Catriona, Thank you. p.s. My costumes are top Secret so, sorry can't post any pictures lol

Darlene is an absolute gem! Made my 3 year old daughters…read more 3x bunches of balloons for her bday in no time. Gave great suggestions for balloon with ribbons to accessorize. I will definitely be back :) Thanks Darlene, you're the best.

Great experience! Love the convenience, the staff were fun and friendly, especially helpful. Will…read morebe back for all our party celebration needs. Easy breezy. Uptown Station, Ft Walton Bch, FL

Unprofessional, rude and threatened to call the police!…read more My party planner and I ordered 60 sets of plates and utensils for a surprise party. When I returned with my cousins two days later, I expressed that I was disappointed that they didn't set aside the large order. The primary issues started when we asked to count the items to verify quantities before signing off for them. Krishna, the sales girl became flustered and we found that they short on the items when the manager came out and insisted quite bluntly that I needed to sign the rental contract. When I stated I could not until we got the actual number of items on the invoice as we would be charged for these on return. The manager, got the owner on the phone and she, "Told us she didn't want our business and to leave" and they would return our money. At this point several clients where leaving, the manager and Krishna became expressly aggressive and threatened to call the Police, even though we were actually leaving. CRAZY! I was happy to give my money to another business. My advice: Take your money elsewhere! When you are forced to sign a contract based without having all the items, WATCH OUT! They will charge you for an ENTIRE set when you return. These guys are CON ARTISTS!

Truly the poorest display of customer service I have witnessed. They harassed a family of black…read morecustomers threatening them with police action if they didn't leave. Their crime asking to count items before signing rental agreement. I honestly left in disgust. Shocking that the BBB gave them accreditation. Highly recommend taking your business elsewhere as I did, Kitchener residences.

Thanks McCullochs! My husband turned 56 and I wanted to give him something unique to help celebrate…read morehis birthday. I was a bit stuck for ideas but after speaking to the McCullochs Balloon Center staff I went for an assortment of Star Wars Balloons including a 6 ft tall Stormtrooper. That was his favourite. We added a few other Star Wars themed balloons and still stayed within my budget. They offered a delivery service but I was able to pick them up myself so I didn't have them delivered. Thank again to McCullochs for taking the time to discuss with me on the phone and helping me find exactly what I was looking for to make my husbands day extra special.

From the owner: London's and areas largest supply of costumes and party supplies all year long!read more