My order went out January 31 from Ontario and took 5 days to go across provinces, which is no problem, so it arrived in Calgary on February 5. But now the unit has a 40 minute drive to my house. They are telling me maybe Wednesday February 12 which will be a full week after it arrived at their warehouse. So again 5 days to go across provinces, but 7 days to make a 40 minute drive. Absolute garbage. I should have been permitted to just pick it up myself and get reimbursed for their lack of ability to deliver in a timely manner. read more

Very poor service, i have a large item being delivered from Toronto to Winnipeg,,they say 4-7 days delivery,but it has been 15 days,and I get different information from different depts.Local depot had no idea when it would arrive in Winnipeg. Until it was actually here they could tell me nothing. Online tracking showed as still delayed in Toronto after 14 days. I called Corporate who told me it it in Winnipeg,,awaiting unloading for delivery. I again spoke to Winnipeg depot,who told me they would call me,,, and it would "maybe" be early next week for delivery! read more

Absolutely terrible service. Do your business a favor and go with anyone else. Since acquiring Vitran (previously amazing courier), communication has been non-existent, pickup times, if you are lucky, are next day even if you call first thing in the morning and tell them you need a pickup for that day, and the last straw was finding out that an order that was placed on Tuesday to Edmonton from Saskatoon is still at their depot on Friday in Saskatoon and will be "loaded tonight and delivered over the weekend". I doubt that will happen. If it was easier to get into their depot and talk to a person, we would go and pick the skid up from them and cancel our shipment and go through another company. It would still make it to our customer quicker that way. If I could choose zero stars I would. -Trim Rite Mfg. Saskatoon read more

Amazing is all I can say! The called me the day before the delivery to see what time was convenient for me! I told them Between 2-4pm as my wife would be home, but I would not. Plans changed for me the next day so I called them at 1pm stating that my wife wont be home but I can sneak away at 3pm. They said not a problem. They called me at 3pm sharp saying they had arrived and are waiting. I told them I was running a bit behind and and would be there by 3:15. It had snowed the day before and I didn't have time to shovel my front driveway, but by the time I arrived 15 min later the driver had cleared the entire thing!!! I apologized for being late and thanked him (Cam I believe) for shoveling. He helped me unload the delivery and I saw that it was his last one of the day on a Friday long weekend. I apologized again for holding him up on the last drop off of the day he said no problem have a great weekend! That is customer service 101! #yourdoingitright Kinderlsey! read more