Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

Buying may be easy but Carmax is overcharging for its convenience by underpaying on a trade in…read more This place is for lazy fools who do zero homework. They proudly told me they do not negotiate, match offers and it's take it or leave it. They underbid on my used 2019 ford ranger truck by $500 when I brought in two legit offers, while I was paying top retail for another truck they had on the lot. They are making money on both ends of the deal, with a smug attitude and indifference to customer value that is astounding.

Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

Vas was friendly, patient and professional! I would recommend this car dealer to anyone interested…read morein purchasing a used vehicle. Nice atmosphere, no pressure! C&D

Very nice to deal with, the car is exactly what we wanted. Runs great and in great shape as well…read more We are very pleased with our purchase.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

Place is a joke. Owner is a liar and a thief! Sold us a car as is, told us we could take it to our…read moremechanic and have it looked at. He lied. The car didn't last 6 months and it DIED! DO NOT SHOP HERE!!!!

If I could give this company zero stars, I surely would. Padela Motors LLC is a con-artist; DO NOT…read moreSHOP HERE! I purchased a Volkswagon Jetta from here less than three weeks ago and have had problems with it since I drove it off their crap lot. Within the first week of owning the vehicle, it had to be taken to Padela's recommended auto center so that the AC compressor could be replaced. It took them a whole week to repair this. After my car left that shop, it drove for two days before having to be towed to a different repair shop. I had to fork out $1000+ to have the fuel line, radiator, gas gauge, and brake sensor replaced. But the issues didn't stop there either! As of last week, my two babies and I had to sit out in 87 degree heat waiting for my car to be towed yet AGAIN to a repair shop due to the transmission being completely smoked. I was quoted $2500 to have this replaced. When I contacted the manager at Padela Motors, he wasn't the least bit concerned. He told me that I got what I paid for and that I could have my lawyer contact him but that he would not assist in any way with this. This company is a scam. Please, do not purchase any vehicles from this place. I now have to find a way to come up with MORE money to replace the transmission and hope that I don't get fired from my brand new job that I have already had to call into since I have no way of getting there. I am disgusted and sick to my stomach over this situation. This company took full advantage of me and does not plan to take any responsibility in this matter. It is so disheartening.

This dealership has been fined multiple times by the DMV. You can look this up for yourself at the…read moreTxDMV's Independent (GDN) Motor Vehicle Dealers List. Enter license number P151922. The owner is Mehran, who goes by 'David'. Sold me a car with a blown head gasket despite assuring me the car was in good mechanical condition. Check engine light came on within 3 days. He also knew about about it since he himself took a picture of the light, but to me he lied, saying he never saw a check engine light. Check engine light came on immediately after he somehow made the car pass emissions test. The DPS needs to investigate this possible manipulation of emissions testing. He refused to take the car back and when he claimed he'd fix it, he called me to say he is too busy to fix it. I lost thousands in repairing the engine, only to later find that the transmission was also not original, but from a junkyard and it failed right after. This dealer, Mehran, acted as if he has no concious or moral compass whatsoever.

We all know car buying is so draining, not with Eddie! Eddie made sure I left with a car that same…read moreday! He really gets to know their clients, it is not just about car buying but building relationship with Eddie which makes car buying process so much smoother. Definitely will send everyone his way!

Tap on a clip to paste it in the text box.Tap on a clip to pasted it in the text…read morehttps://support.google.com/pixelphone/thread/20710446?msgid=21439263 on a clip to paste it in the text box.