WAIST OF TIME AND MONEY
This was my worst experience with a carpet cleaning service.
The cleaners arrived 2.5 hours later than the agreed time. The quality of the cleaning is terrible - the carpets are still dirty. The cat hair that I was promised would be removed was left in wet clumps all over the house. The carpets under the table and behind the doors in the rooms were not touched at all. A 3 bedroom house with carpets everywhere except the kitchen and bathroom was 'cleaned' in less than 30 minutes!? When I expressed my dissatisfaction with the quality of cleaning, they were rude to me, yelled at me that it took them a long time to get to me, refused to correct the situation and just left. A so-called 'discount' of £25 for this quality is totally unacceptable. I have regretted 100 times falling for the good reviews of this company. Perhaps they have other staff who do their job with integrity, but I was not so lucky to meetthem.
Even after they left, when the carpet had dried a bit, I used a regular vacuum cleaner and picked up as much dust as usual. Moreover, there are some new stains on the dried carpet.
I still don't understand what I paid money for???
P.S. When I left a negative review about them, instead of apologising, they blocked me on FB. read more