Very recently I ordered a RC Helicopter for this company. As is often in the case of a new model I needed a few spares. Made the order on line. Later a telephone call. The yellow canopy you ordered is not in stock but we have Red. OK I said I will take Red. Everything is in stock except the canopy grommets. OK I said, send them on when you have them! And please don't charge me £6.50 for delivery! Reply, we can't do that we charge £6.90. I said just put them in an envelope 1st class. We cant do that, we only use FedEX. The Post office is a 1 hour return Trip!!. Well just stick an envelope in the nearest box. Can't do that. Please let me speak to Steve. I did send him an Email when I first ordered. I assumed clearly wrongly. This guy on the phone talks to Steve and Steve is said to mutter something and the reply from my guy is that he is busy! So I said OK Cancel the order please. "ABSOLUTELY NO PROBLEM " And slammed down the phone. Beggars belief. In my experience of ordering items on line over many years and items being out of stock, without exception, have been sent on the the suppliers expense. Would I buy again from Kings Lynn Model Shop? You guessed. Would you? I don't think so. read more