Sunwing stalkers - these folks followed us to our hotel 5 days after the flight. They forced me to…read moresign papers acknowledging that I was disruptive on the flight (I wasn't). Sunwing later apologized as they mistook my identity. They didn't provide me anyone to talk to thst spoke English. If I didn't sign I would be left there. I tried the complaint process with no luck. This is how sunwing treats their customers. They don't deal with issues when they occur they accuse you after, they say they got the wrong person. Thanks so much for ruining my vacation. Assholes

We booked a travel package to Cayo Coco, Cuba from Sunwing, we were encouraged to purchase premium…read morepackages for many premium services and unfortunately nothing is provided as their promised. Normal guests finished check in in 10 minutes, we're waiting more than 30 minutes still cannot get our passport back. The room supposed to be newly renovated deluxe room, in reality, the door and ceiling are with big cracks, toilet is broken, mirrors turned black, shower hanger is falling, TV and air conditioner are not working, WiFi is out of service for two days and one night, dead cockroach in the shower room... I took all the pictures and videos and sent them to Sunwing client agent, the answer is nothing new, they've been aware of it, sorry, the hotel supplier is not willing to refund the additional fee back, as an agent, he can't do much. The most important thing to torture us is their mosquito issues, there're armies of mosquitoes attacking us, they're banging on my face, nose, glasses, they're flying between my glasses to sting my eyes, I couldn't breathe, I might breathe them in my nostrils, it's crazy! I've worked on the cruise ships for 11 and half years, visited 52 countries and over 300 cities, including Cuba, but I had never seen so much mosquitoes in my lifetime! In the Memory Carrie beach resort, there're hundreds of swamps with stinky, foamy standing water where are constantly producing tremendous amounts of mosquitoes every day in their resort. Whenever we passed by, we got to run, my face was distorted and swollen, we even can't get out of the room at night, because the mosquito repellent cream doesn't work due to huge amounts of mosquitoes, they are extremely active during the night. What hurts me most is the agent- Mr. Khushbu J, he seems like willing to help us, I put a lot of hope on him, I thought that he keeps requesting me to send more pictures, videos and details, I believe that he's gathering all the evidence to help us, and no, he ignored all our requests and provided only apologies and two $75 vultures. We don't want your vultures, we want equivalent amounts of money back, since no service is provided as premium members, instead we almost got murmured by local mosquitoes, nobody ever mentioned anything about the mosquito problems with us when we booked our vacation packages. We felt scammed and got ripped off big time! They assured us that all the evidence we provided are correct! They apologize for it, still no money back! Money for Sunwing is on way in, no way out! If the clients are not happy, only apologies are provided, that's all! I will never go back with Sunwing, keep your vultures yourself! I will do anything I can to post in public reviews, for letting people realize how crappy your company is! Good bye Sunwing!!

Bought an International air travel ticket from Siddhartha - he was extremely helpful &…read moreknowledgeable and quick...keep up the good work Onkar Travel.

Today I inquired fare to India via Facebook nessanger and it was $1400 Air Canada direct flights. I…read morewas told to call sales rep. to book flight. When called spoke to another rep, as the rep. I was advised did not come on the line. I was quoted $1700, and given runaround to call back and forth. I'm a Onkar travels client since 1987. I'm a loyal customer so always purchased tickets with the same agency. They've given me quote in writing and now refusing to give me tickets on that price for the dates I can travel. Very Poor customer service.

Reza is the best travel agent I have dealt with up to now! He is very sincere, friendly,…read moreprofessional and proactive and does his due diligence in telling us all the resort options available and accommodations based on our situation. I will definitely contact him again for my next vacation! Kind regards, Vivian

Professional, on-time, friendly, competitive prices. Those are the 4 reasons why we chose Heatwave…read moreTravel and, especially, Reza. We had booked a trip to Cuba, with 2 separate hotels in 2 different cities. Reza walked us through everything and made the entire process very easy. Reza really went above and beyond for us and now we will be enjoying our trip very soon. Thanks Reza! We strongly recommend.

DO NOT USE REDTAG, I Have had nothing but issues since booking my trip with them they switched my…read morehotel and said that I have no way of changing it, they have done absolutely nothing to help resolve the issue that was on their end. If I could give zero stars I would. I wish I had looked up customer reviews before because this happens alot and they just expect to people to give up from frustration

one of the security guards very rude. arguing with customers and very rude. Will not be coming back.read more

I GOT SCAMMED . Don't waste your time or money. Called expedia and this company called me back…read moreclaiming to be expedia representatives. They ruined my holiday.

When I canceled my booking, PC travel not only charged me $50 admin fee, but also told me the…read morerefund will take 10 WEEKS! However, the PC points were just reversed immediately!!!

My Umrah experience with this agency was deeply disappointing. While they are adequate for basic…read moreservices such as ticketing, visas, and transportation, the guidance during the pilgrimage was extremely poor. The group was not assessed or organized properly, which resulted in a wheelchair user being placed in the middle of the group and repeatedly injuring my heels--an issue that affected both of us and could have been easily prevented with a bit of time taken from Umrah coordinator! The Umrah guide offered minimal support, simply giving meeting times instead of accompanying us through the rituals and appear to be in a rush to get the JOB done! Unlike other groups we observed receiving attentive guidance. This lack of care and coordination detracted significantly from the spiritual focus of the trip. Based on my experience, I would not recommend this agency.

This is a crooked organization. They take money from wayfairing pilgrims and do not deliver. They…read morefailed to provide me with the ihram which they said they would provide. I had to pay for my own private transport for a 6 hour journey to do the Miquat. My wife came after me and Sabiha explained that there would be someone to pick her up from the airport. This was another lie. I had to arrange for a private vehicle to transport her from Jeddah to Mecca for a woman travelling alone after a 23 hour journey. The same happened to my brother and his wife with failing to provide immunization records that they collected. I would urge anyone who is considering this company to find any other travel agency. They charge literally twice the price for if you were to book yourself and provide no service they promise. It is the basis of an unfilled promise which as we all know is against Islam. I normally do not write reviews. But as someone who has just completed Umrah and would only speak the truth - I speak only the truth and warn anyone from considering this company.