I bought a toilet from Bath Depot over the phone. They told me I could return it if it didn't…read more workout but neglected to tell me that I only had a certain amount of days to decide. They did email the invoice which had it written on it but I did not look at my invoice because took the persons word for it. Nonetheless I went to return the toilet, the box wasn't even opened and I had to settle for an instore credit so I was forced to buy a vanity from them. They sold me a vanity with a marble top because they said the Quartz would be in back order until the New Year. They assured me that all their marble was pretreated and wouldn't scratch. I live 1hr from their nearest store. The shippment arrived a day late. When I picked it up, drove home and opened the box to install several days later there was a stone chip but returning it meant I had to wait another week to get a new one plus driving all the way to the store so I decided to keep it. Resting anything at all on the counter scratches it so it was never treated. The bathroom is newly renovated and unused yet my counter has several scratches all over it. I don't like dishonesty. The countertop is crap and now I am stuck with it because it's installed. I haven't even called the store yet because it to complain because if they wouldn't refund me for a toilet where the box wasn't even opened I doubt they will do anything for me with this. I will never recommend anyone use this company. I am tempted to do a news report on my experience since I work in the media.

We have all Moen taps, faucets, shower heads etc in our home that we bought from the builder almost…read more12 years ago. One of the kitchen faucets was leaking and we headed to Home Depot where they said why not go to Moen which just a few minutes of drive from that location for free parts. We didn't even think about that option and also had assumed that it would take days and weeks to call them, provide proof and then shipping the parts. We were wrong! Because it is close by for us, we went on a weekday and showed them the picture of the faucet and they gave us all the parts that we thought and plus extra which the staff recommended we change. That did not work and the staff replaced the entire kitchen faucet set for us! The staff is amazing and their stuff well built. No wonder they say "Built for Life". Although our faucet did not meet that criteria, but they provided parts and were amazing with us. Always buying Moen in future!

A week ago, a small diverter part in my shower spout broke and since it's Moen with lifetime…read morewarranty, I reached to the company to ask for help. They refused to send me only the part needed, even though I gave them the exact part number and sent me a whole new replacement spout, but this time made entirely out of plastic. I didn't want to replace my nice brushed nickel spout with plastic, so I had to go online, find the part from a plumbing supplier and pay for it myself. During our communication, I was also sent as a courtesy a discount coupon and since I've been thinking for a while to add a handheld shower to my existing set, I chose one that matches the rest of my shower and even though it was quite pricey just for the handheld extension /it was listed on their site as 380$ and even with the discount I paid 100$/, I bought it. Unfortunately, my excitement of the new purchase lasted only until I received my package today. The design is quite nice, but again the entire set is made out of plastic, even the articulated hose. 380$ for a plastic shower extension? Seriously? I'm sure they'll present the argument that non-metallic products do not rust and corrode and help prevent heat transfer. Unfortunately, they are also very short lived. You can't clean them with any household cleaners because their finish gets damaged, which mean that soon I won't be able to clean the mineral deposits left from the water, they scratch and wear off easily and the threading give up in a year or two. I have plastic plumbing parts and I know how bad the quality is and not because they are not made well, but because that's the nature of the material. The only benefit in this case is for Moen, who spend less to produce them, while getting the higher returns, because people still rely on their good reputation. It's a shame Moen. You did have a good name.

TIP: Right beside Tremendous...for those of you who live in the city!…read more This location is BEAUTIFUL and just opened in April! It has a Kohler Showroom and it is absolutely gorgeous. Chick-friendly, if places like Home Depot/Lowe's gives you a headache! They carry Kitchen/Bathroom faucets, vanities, sinks, shower glass, and tubs. One side is dedicated to Kohler while the other side is organised by brand. Brands that they carry include: Kohler, Riobel, Delta, Fleurco, Luxart, Brizzo, Hansgrohe, & Blanco. Discount for Contractors, as well as Homeowners! I purchased many items from the Huxley location and the discount was pretty significant. Great place to stop by if you're planning a Kitchen/Bathroom reno! Get inspiration and ideas here.

From the owner: Come be inspired by our 3200 sq/ft designer-styled showroom. Stepping out from the norm, we have…read morebuilt our spacious showroom to help you envision what your space could look like. With 14 different vignettes and suites designed and inspired by local designers, we are able to showcase a wide variety of products for every budget. Our friendly, no commission showroom team are experts in helping you select for all your needs. Not only are we well versed in the latest technology and trends, we also provide one-on-one appointments where you are the main focus. We love being part of building your dream space. Call to book your appointment today!

Not wanting to shit on this business model altogether, I'll stick with 3*s…read more Honestly not sure who would actually buy anything from here: Oakville housewives with lotsa disposable income? Even with that, it's not a particularly "pretty" store which would encourage anyone to spend wads of cash. To me, this is like Kitchen Stuff Plus/Bed Bath & Beyond, minus the small appliances. Kitchen utensils/gadgets were easily 2-3Xs the price of Winners/Homesense...for the exact same item. They sold $200 garbage cans which looked like ones that you'd get again, at a competitor, for $40. Yet, they didn't sell stuff that you'd expect to find like Simplehuman Mirror, given their price points. Overpriced and stuff that you could find easily elsewhere, especially in this day and age of the internet. The absolutely only reason(s) I can think of for anyone to shop here is convenience/don't know where else to go.

Note: If you're looking for Kohler, they don't carry much of this brand. I think I read online…read morethat they did, so was disappointed when I didn't see a set-up. This one's difficult to review. Received ZERO attention during the 45mins that I was there. However, I was just browsing, looking for ideas, so that wasn't entirely a bad thing. When I couldn't find what I was looking for, I had to ask for help, and was given an answer, but no proactive sales staff around. Not entirely surprised by the bad reviews for c.s.

No prices on anything. Nobody to help me. Not getting any of my business. I left and went to Tubs…read morenearby instead and made my purchase. To be fair, the merchandise looked nice, likely way too high-end and expensive for me. I saw old school salesman's desks with people around but at the end of the day nobody helped me and everything was some kind of secret price so I left. Not how I like to do business in these days of transparency and Internet price checking. Tubs seemed more down to earth and accessible with very nice merchandise as well. And posted prices because maybe a customer might be interested in knowing the price. What a concept. Maybe Taps is a great place but it didn't work for me today.

John and his team are fantastic . always a bonus to deal…read morewith the boss ! great people , fair prices , and exceptional work !!

From the owner: For over 60 years, Oakville Kitchen & Bath Centre has been designing kitchens and bathrooms for…read morediscerning homeowners. We are an independent design & renovation firm offering a full range of products and services to fulfill all of your renovation needs. Our mission is to provide our clients with creative and functional design, excellent value, individualized attention and exceptional service throughout the entire renovation process.

You can find some amazing deals on great home appliances brands like Black & Decker and Cuisinart!…read morePrices are very competitive!