4.5 stars Great Work - Poor Timing…read more Small master bath and powder room remodel I knew what the cost was upfront. As my job was discussed and created, work items were listed and priced individually. When I added and removed items they displayed appropriately as a refund credit or additional charge immediately. The time frame proposed in the beginning was a guess-estimate I understand because one has to dig into a project to truly see what it will take. But no, my rooms were not completed in a timely manner. Schedules were pushed out, but I will state that there were a few times I was contacted and offered someone to come over to complete a trade earlier than scheduled. I made sure to have most of the needed materials already at my home so there would be no time issues when on site. (I purchased some items independently). Honestly, the time sucked. The various tradesmen were polite and knowledgeable. The men prepped my home's entryway and paths to each workroom protecting all surfaces. I had no debris left or scuffed flooring. They showed up, completed their job and left my home clean. Holtzman's web portal was easy for me to access and use. All details about my project were available to be viewed at any time. I communicated with customer service, my appointed designer, and my supervisor through emails, phone calls, in person and texts. The sales rep was very difficult to reach once my project contract was signed, but my supervisor, Will Stubblefield, supported me through every question I had throughout the whole process. His time and work was genuine and appreciated. He made sure that each phase of the project was completed to my satisfaction and when the schedule was ridiculously pushed back, he stepped in on a couple weekends and completed some work himself. Will responded to each of my questions patiently as I had many being this my first project. If I have more projects, I will request Will to manage it. He secured my confidence that Holtzman Home Improvement would complete the job and have it done well.

I read other reviews to see if they had same experience. Pretty much spot on…read more We had a small guest bathroom remodeled. Contacted Holtzman in Jan. Actual work started in April. It is now July & still not complete - usable but not complete. Their contractors would show up to only work 2-4 hrs of the day and then several days or more would go by without seeing anyone. The frustration level finally reached its peak. We called & they responded with "thats how we work at this company" please note we told them before we signed that we DID NOT want that to happen. They said they didn't work that way. The contractors that came out were professional & did nice work. The overall project we are happy with. BUT the frustration level of a small project lasting 8 months ... We wii never use this Company again. We have a master bath we want remodelled --can you imagine Not having a master bath available to use for months?