Our 20 day kitchen remodel ended up taking 6 months to be finally complete. Here is a list of just some of the things that were horrible about this whole experience. *used one of our bathrooms as their own personal one and work space and left it filthy. *did not put anything down on the 50 year old hardwood floors and ruined them to the point that they will have to be sanded and refinished *when we asked for all of the grout that was on the backsplash tiles to be cleaned- the owner said that I wanted them to go through it with a fine tooth comb. No I just wanted the grey grout off the white tiles. *when we asked that the nicks that they had made on the blue cabinets be fixed they replied that this was ridiculous as blue cabinets would show things *we asked for the painter to put 2 coats on and when he came back he only touched up *we had to ask them to clean the new tile and remove the paint and grout that had been left on it *the original thresholds they put down were pieces together and did not even match, we had to ask for that to be replaced *they took chunks of wood out of several places on our stair railing and banister *a new wall was put up and they left it with a gash and chunk missing *they left trash in our front yard *we had to ask them to straighten newly installed light switches and plates * they had to sand the bottom of a door that goes outside so that it would open over the new tile and left a 2 inch area where we then had a draft We will never use them again and would caution anyone about having them do work in your house. read more

They did a remodel of my bathroom and still cleaning up their mess. Too much interference from office to let skilled people do their work. They talk a good game but can't deliver for the price you pay. So disappointed in their quality of work, that the old Woodys provided. I still have problems with their install but just don't want to ask them to come out to address it ! read more

We choose KBW as they were very professional and easy to talk to about what we wanted and helped us layout a full bathroom remodel. Unfortunately the quality of their work does not reflect their premium prices. There was something wrong with every aspect of tile work done. The shower wall tiles were warped and was told there is a tolerance to the allowance they are acceptable. The entire floor tile in the bathroom is not flush, were those warped too Brad? The tiles were not installed and leveled out with surrounding tiles. Brad, one of the owners said he would accept this kind of work in his own house, but when you do over 300 bathroom i guess it comes down to quantity over quality of work. Expect to have to manage your own project too. The warped tile and other obvious problems we ran across that we had to point out over and over should have been caught and addressed by the installer or project manager, not the customer. They will address and fix any problems you address with them but that's also why we paid the premium price to not have to manage the project and expect to have to point out the obvious. The drywall and painting skills are inline with their tile work as well. We had to fight to get a second coat of paint, fix bad trim paint because they don't tape anything. We were suppose to have the bathroom exhausts replaced, as it was listed in the bill of material when the contract was signed. Instead they changed the covers and called is DONE, I took the covers off to verify they were changed and they were still dusty from the 20 years of dust accumulation. This shows me they are willing to cut corners and try to pull one over the customer, I can't trust a company with dishonest employees. I would not recommend nor would I use them again for any work. We were told it would be 18 working days, about 1 month. They started the project 9/14/20 and as of 11/6/20 they are finally wrapping it up. And this is because I no longer want them doing anymore fixing, it should have been right the first time, even the second. There are some manufacturer defects from the cabinet maker outstanding with parts on order but at least I can use my bathroom after nearly 2 months. read more