Airtech arrived at our home within an hour of our call for a furnace issue. The technician was…read morepleasant, and efficient. The parts were available, and the job was completed quickly. We will use Airtech again.

After 20 yrs it was time to replace the furnace in our mobile. Nothing wrong, just preventive…read moremaintenance. We received 5 quotes from various installers ranging from $4,000 to $9,000 for a new one. Some came and looked at the job before quoting a price and 2 just quoted a figure. We decided to go with one that came and looked. A couple of installers said as a rule the chimney and flashing would be replaced without even knowing the condition of the existing one. One even said that the AC part would be replaced as well. The lowest quote came from Airtech. They didn't need to replace the chimney or AC cooling unit and even relocated our 2 wire thermostat system to a new location with a 4 wire system. The techs arrived exactly on time, replaced the furnace and were finished and out the door in under 3 hrs. They were very professional and extremely good at their job. Total cost with labour and GST was under 5K. Kudos to AIrtech and their installers. We would highly recommend their service to anyone looking to replace their unit.

We had KB put in a new hot water heater, they did not install it level so condensate kept putting…read morethe pilot light out. I called several times and the rude service technician first claimed I was not running the faucet for long enough (excuse me?) then after refusing to service the brand new tank he accused me of being lonely and wanting a serviceman to keep me company. I have never had a company behave so rudely or unprofessionally. The owner got involved and after my husband advised they installed it unlevel, they balanced it and it started working properly. We just had a plumbing inspector in on a different project and he advised us that KB had not followed code and had installed two different metal lines so they were touching and they would need to be separated or they would corrode. TERRIBLE WORK AND RUDE, OBNOXIOUS, IGNORANT SERVICE TECH.

We are KB heating regular customer. we got a bad experience with the customer service on October…read more28. I called for service to check a furnace in our rental property. Just trying to arrange the time to make sure someone is available when technician comes. The receptionist who answered my call, was asking if someone would be available to make the payment. I was saying we were regular customers when work is done we will pay. She literally yelled and hung up on me, when my husband tried to talk she hung up on him. I called and spoke with manager he tried to defend her that she put us on hold. Which was not the case. If that was she could have asked to please hold. When you put someone on hold you will ask. In the meantime, we arranged with another heating company to look at the furnace and their receptionist cordially talk with my husband, arranged the time to go to site and the problem was fixed. They know who we are and didn't ask to pay on the spot. When their invoice is delivered, we will make the payment in due time. This morning October 29, their service man left a message on mine and my husband's phone to arrange time to go and fix the furnace. I told him that the furnace was fixed yesterday. i have four of issues: If the receptionist was too busy, she should have been given assistance. did she ask for? If the customer is telling the receptionist that she is a repeat customer, why would the receptionist insist on having someone on site to pay the bill on spot?; When the receptionist is overwhelmed with call, was she trained what to do? The manager didn't handle the complain professionally; He needs training how to handle complaints by any customer. He failed. Companies invest tons of money on advertising to attract clients. A company that is not caring for their repeat and reputable customer, I believe there's a problem! KB Heating and Plumbing owes us an apology should it cares to keep a repeat customer. Thank you.