Great instruments, very good service. Accommodating sales staff. easy returns. They sent a gift…read morecard with my purchase.

Back in town and you know I just had to swing by again. This time I took an Ibanez AW I've had for…read moretwenty years with me. I've owned Martins, Epiphones, and so on during the last twenty years but my Ibanez is by far the best, not because of the way it sounded (but yes it sounds awesome) but because of the way it feels when I play it. I have small hands and finding the right neck is something I've always struggled with. My Ibanez always felt just right though. So after years of struggling I just said screw it, I'm going to do it the easy way. Walking into the Acoustic Shoppe with my saddest puppy dog eyes on I walked it over to their luthier Liz. I asked her if she could measure the neck shape, radius and nut width and point me in the right direction. She was more than happy to take some time off of her current project to do so and when she was done because the salesmen were all occupied she pointed me in the direction of five different guitars by Breedlove and Eastman, and suggested I start with them. When an associate became available she snagged him and gave him a brief explanation of what I was looking for. Step in Corey. Man that dude rocks! He saw that I had narrowed it down to three guitars by the time he showed up, and spend the time to go over the pros and cons of them. He's one of those musicians who can show you what a guitar can sound like, without making you feel like an idiot for how you play it after he hands it back to you. That's kind of a rare quality in somebody selling guitars. He was extremely patient and after twenty years of trying to find that perfect guitar he knew I wasn't going to make a snap decision. It didn't matter that I wasn't looking for a $3,000 guitar. He just wanted to see me walking out the door with a guitar I was going to actually want to play. So not long after that I walked out with my new Breedlove Discovery S in mahogany. I've only set it down long enough to eat, sleep and write this review. Man I finally own a guitar I love as much as the first one I got twenty years ago!

I paid Palen music center $250 dollars for a PLEK. I asked for a plek a setup & a problem with the…read morebridge to be fixed. Danny the Luthier there i guess called & left a message saying No problem me & my associate will have this done in a couple days. I returned there call for two days & never got an answer or a call back. Called the store, Your guitar is here & done. They were doing a pod cast so it was very loud. & by the way they started making people pay for repairs & plek up front. They never offered to take me to another room or plug in to make sure I was happy with my guitar. They were super nice when I came in the first time but when I came to get the guitar they were rude. So when I got home, he did plek it I think but no setup at all. The neck had way to much relief. I took the strings off made sure my neck was level started checking it with my fretrocker 6 out of 24 frets were high. No wonder they make u pay up front. Nothing was done to the bridge either.Danny close enough strikes again. I nick named him that because I spent two days with him at the Palen shop watching him take people's guitars & be doing setups like action, neck relief nut height & being off quite a bit & say closed enough. lol I even saw him do that on one of the pod cast & then say , r u recording? ,Yes, whoops... He is very rough & disrespectful to other people's instruments. Several months ago I talked to Danny close enough on the phone. He was very nice to me & offered to help me with some things I didn't know how to do on my guitars. I had just gone through a heartbreaking divorce. Being able to learn from a real Luthier was a God send. I got to the shop & he scanned me & looked at me like I was a bug that needed squashing & never invited me to came in. I guess we were going to stand in the parking lot. Can we go in??? Yeah ok he finally said. Then he started to make fun of me for have my Jackson in a bag. It's all I've got bro... My emotions are already all over the place & this guy. So my fender needs a nut i just don't know how to cut one right & perfectly as possible not just close enough. Anyway he plek it & then tries to charge me for it. I had hard tailed the bridge so when u loosen the strings the bridge likes to come up on the posts so u have to make sure when u tune it back up that it's in the right place. So I tell him to watch for that. He tunes it up & just hits the bridge with his palm & it pops down. My USA fender stratocaster. He treated my 1990s Grover Jackson the same. None that ever got repaired. This guy had me crying to the point of suicide & mad enough to hurt him badly. Thank God I did not do either one. But I got over my divorce & Danny close enough being an ass. But I wouldn't ever do any business with Palen music center Springfield. Because this is how they treat people. Sincerely Brian Jacobs. Ps The frets were not polished. The nut slots were not cut to the string gauge I wanted. intonation wasn't set It wasn't tuned right. Nothing. Thanks alot Danny close enough! I will tell everyone how bad of a Luthier u r!

I recently purchased an amp head from Palen Music Center. Their website was easy to navigate, and…read morethey have a diverse selection of music gear. I received a quick response from Nash after the sale as a thanks and to let me know he'd follow up after the sale (which he did). Item was shipped out immediately and packed up well. Overall, great customer service ! I will look to Palen Music Center next time I need music gear.

This guy refuses to honor his own gift certificates. If you got one as a prize at a raffle or a…read morecharitable auction, it's only worth the paper it's printed on. Lots of guys in the area can tune pianos. Hire one with integrity instead of this schmuck.

From the owner: The Piano Doctor has a reputation for both quality craftsmanship and superior Piano Tuning…read more Ross Joyner is our piano tuner and has been in the piano tuning & Repair business for some time now and has tuned pianos for leading professional musicians,symphonies,schools and of course our family clients. Mr. Joyner's philosophy has always been to work closely with his piano tuning clients, and to encourage a great client rapport. Because most of his past piano tuning projects have centered on "children" and "there family", his initial approach is to involve the family members with what he will be doing to their piano at every step. This interactivity makes it a fun experience for the children as well as their parents on how a piano is tuned or repaired. We have tuned and serviced pianos for 35 plus years and have our home and business in Springfield, MO We look forward to helping each of our clients in the Springfield area maintain their pianos in the best shape and tuned properly.

Jim Hearn helped us find and purchase the perfect piano for our son. We are so happy with our…read morenew-to-us baby grand and highly recommend Piano Craft.

Excellent and knowledgeable staff- very friendly and comfortable environment. So pleased with our…read morepurchase.

I am so excited and proud to get to be a part of the faculty at the Conservatory of the Ozarks!…read moreHeather is such a delight to work with and she is encouraging on both a professional and personal level. She is an amazing mentor and I hope to inspire my students the way she does hers. I cannot wait to see what I'm able to offer as their newest piano and violin instructor with my music therapy background and see them progress in their love and knowledge for music.

I enjoy teaching piano and voice at the Conservatory of the Ozarks because working with my students…read moreis so rewarding!

$20 to park. No traffic control. 30 minutes after show and still sitting in parking garage waiting…read moreto move. Another $12 service fee on tickets. Great facility poorly managed.

Always a joy to return to Springfield for a night at the symphony. What a privilege it is to attend…read morean event like this and not have to travel to a large city. This night, in particular, was themed, Star Wars, and it did not disappoint.

I posted a negative review yesterday and within minutes the owner publicly responded with a comment…read moreand included an email address to "resolve" the situation. I emailed immediately, ready to work this out privately, and have received no response. It appears communication only happens when it's for public viewing. In my email, I asked whether they record phone calls. When I spoke with Candace, she clearly told me that if I paid $206.97, the warranty would cover the instrument repair. I wrote down her exact words as she was speaking. Less than five minutes later, while I was on the phone with Amanda, Candace denied ever saying that -- essentially implying that I was being untruthful. I sent a follow-up email and still have not received any reply. At this point, I have contacted the Better Business Bureau and informed our band director of my experience so he can consider using another company in the future. Consumers deserve transparency, accountability, and consistent communication -- not responses only when the situation is public. WARNING: Please consider this experience carefully before choosing this company.

Only and I mean Only place to shop !!!! Great guitars , great service Helpful finding what you…read more want ,Not what they would like to sell and always respectful

Tom got me right in and gave my violin a tune up. I can't believe it's the same instrument after he…read moremade some adjustments to my setup. It sounds amazing now. He really knows what he's doing. His shop has many stringed instruments and has something for everyone whether beginner or professional. I will recommend him to all my orchestra friends. Definitely go to him if you need a luthier. He really cares about his customers and loves his craft and has very fair prices. Him and his wife are really kind people. Check his website for his new shop address.

From the owner: Your local destination for fine bowed/ string instruments, expert repairs, quality rentals, and…read moretrusted accessories. Dedicated to serving musicians and fostering music in our community.