They put our pool in and taught us how to care for our pool. We have used other pool companies, for something we thought was simple or for quicker service. In the end, we now wait and call Klapprodt Pools, because, we know that they will fix the problem. read more

I called to see if they could do some pipe work for the ends of my salt cell. The lady made me tell her the story over and over cause she couldn't understand. And then she drops the bomb ---- "sorry we don't have a tech, we have to refer you out" BS Company! read more

This locally, Family owned and operated business is one of a kind. The team treats you like family. Through estimate, to virtual video presentations of your dream pool, to construction, final product and pool school, they have been true professionals. They were attentive and detailed with all aspects. We now have a true oasis to call our own. Pool was completed in Nov 2020, and we recently endured snowpocalypse here in DFW in Feb 2021. They were responsive, helped us through the worries of the extreme cold and power outages, and came out the day it thawed to start up and ensure all was working well. THAT is going the extra mile and our family could not be more thankful. 6 stars would be more appropriate. read more

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Klapprodt pools are the best. I give them five stars. They built our pool three years ago and any problems we have. They are right there to fix it. They give a ton of information over the phone. Very friendly people they treated us like family. I would highly recommend them to anybody that's interested in getting a pool built. We absolutely love our pool. read more

Thinking of buying a pool, well go by and talk to Klapprodt Pools in Keller, TX. We researched allot of pool companies and decided upon Klapprodt. We liked that they are a family owned small business and were confident they would deliver on promises and services. I can tell you they over delivered and we have a beautiful pool with decking. A friend of ours actually recommended Klapprodt Pools and from the time that the sales guy "Chad Poynter" came to our home to talk to us, we felt like this was the company for us. They did not offer a fancy presentation with 3D modeling, it was as simple overview with the right price. They guided us through the entire process, including issues that occurred along the way. When you consider buying a pool, you need to anticipate that you will have problems that are beyond your control. We had issues with a few power lines (that were not suppose to be there) and plumbing, but they guided us through the red tape. We did hit the jack pot with issues. Started with the call to dig tess, they came out and marked the yard with utilities and where we wanted to put the pool, no utilities. Yea!! We signed the contract then started to dig, guess what we hit 2 power lines and the sewer line. The sewer line was not their problem, but they totally missed these power lines. All in all it cost us an additionally $2000 and a 6 week delay. Klapprodt has 1st class construction managers, "Collie Nutt" was awesome and helped us through all of the delays and issues. Klapprodt has stood behind a few issues that have popped up and we visit their retail store every 2 weeks to have the pool water tested. You can trust Klapprodt Pools! read more

Klapprodt Pools - Pool Cleaners Near Me - Keller, Texas

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We had Klapprodt Pools build our pool last year and the process was smooth and flawless. The design of our pool was a combination of our ideas and their designers ideas. They had a wide selection of tiles, rock, and ideas to be used in the design. Communication was excellent and the quality of our pool is top notch. We have used their pool service as well this past year. Our pool maintenance is done my Jayda and she is thorough in her job. It is obvious she knows her business and answers any questions we may have. We would highly recommend her if you choose to use their services read more

We understand that pool companies are slammed during COVID-19 because everyone wants a pool built now. We're in the process of building a house, and we plan way ahead on everything. So we started researching and contacting pool companies for bids. After going over the reviews here, I want to echo what Gennadiy T said. We were told that a designer would be in touch with us. Waited for several weeks. We called to ask for a follow up. Not long after that, we received the same form email that Gennadiy did. Basically telling us, "the designer we assigned to you no longer works for us, but if you want us to build your pool, you'll have to go to the back of the line and wait another month or so." Say what? We found this very unprofessional. We decided that if that's how they are treating us now, imagine how they would treat us if we had gone with them. Yeah, no thanks. We replied back that we'd moved on and were no longer interested in working with them. read more

I originally had them out to evaluate my pool for service and they declined to service my pool due to my chemicals being outta whack. I was very irritated as I was having my pool serviced every week and that didn't seem right. After having a second opinion I heard the same thing and got more details and found the current company I was using was the problem. Beth helped answer detailed questions about their finding to help me to the root cause. While I won't use them they were helpful with finding what was going on with the previous company who caused issues I'm now dealing with. read more

Klapprodt Pools - Pool Cleaners Near Me - Keller, Texas

It's been roughly 8 months since my review and, frankly, my last contact with Klapprodt Pools. When I wrote that review, I was waiting on them to do something about the drainage. Their solution? Spread around some dirt. Seriously. That's all. . . I ended up having to hire a separate landscaping company and spend a lot of additional money to resolve all of the flooding problems brought by the installation of the pool. Worse than that, however, is the simple fact that they have never bothered to contact me after spreading the dirt. They weren't interested in whether or not their solution succeeded. They must have seen my review and realized that they had a very unhappy customer, but they never made the effort to square things away. When I was an executive at a company and responsible for customer satisfaction, I would have been mortified with any kind of negative review and would have made every effort possible to contact the customer and do whatever I could to resolve their issue. That hasn't happened. I guess it's possible that I did something to offend them. . . something so egregious that it's worth the negative publicity. If that's so, I have no idea what it was. . . In any event, they apparently don't care. And if they don't care about me - a customer that spent a pretty penny for a pool, you need to think long and hard about whether they will care about you once they have your money in their pocket. Do we love our pool? You bet! But when the drive on our pump malfunctioned, I was on my own to get it fixed. And I did. . . and with the help of Leslie's Pool Supply, I've been able to maintain every aspect of pool service by myself. But it's a sobering realization that the company that installed the pool simply doesn't care about what happens after they get the last check in their hand. Is that what you want? If not, find a pool company that cares about its customers. read more

What a great crew. Corey, Laura, Larry and all of the crew are great, friendly, helpful, and knowledgeable. I have tried a couple other places but my confidence lies with the Klapprodt Pool crew. Would love to name all the crew but remembering names is not my specialty, but they remember mine. It feels like family when you go there and they are there when you need them. We have just signed with them to refinish our pool. Grandkids will be happy with Klapprodt this summer. :-) If we move to a new house and need a pool or it has a pool, we will call Klapprodt in Keller. read more

Bought a pool 2 years ago. Had issues with grout after a year. They fixed it now grout is cracking on the rolled neck and the warranty is out. The warranty guy kept comparing it to buying a car. If I bought a car and the axel feel out I'm sure the dealership would take care of it. Grout is what keeps the water in yet they don't warranty it after a year. I know several people who have salt water pools for the past 20 years that don't have this issues. read more

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Called the company to request a quote. They told me that they're running behind, which was fine. The designer contacted me and scheduled a consult appointment about four weeks after the initial call. The day before the consult he called to reschedule for the following day, which also wasn't too much of an issue. The day of the consult the guy showed up, and did his survey. Told us that he'll get back to us in a couple of weeks. Five weeks later we get a form letter from the company informing us that he's no longer employed by them, but if we want, we can get back in line to get another consult. While I completely understand that the designer didn't work out for them and was fired, a form letter without any way to get back on timing just seems to be in poor taste. This seems to be a harbinger of what's to come, and instead we'll happily take our business and our money to a different company that actually wants it, and would treat its customers with more respect than a form letter. read more

Klapprodt Pools - Form letter informing us that they don't want our business. - Pool Cleaners Near Me - Keller, Texas

Klapprodt's sales team is great - which is why they get this one star. After you start handing over your money, everything goes downhill. We had to stay on them to make sure they completed everything and the equipment they use is garbage. Do not recommend. read more

We signed with Klapprodt pools while our home was being built, and they started the day we moved in. The whole pool build took less than three months, and I received daily updates from the project manager. Any and all questions were answered. After the pool finished, it was determined that we had a leak, and they were able to locate and fix without doing any significant damage. I have stories from other neighbors that had cave ins during the build process, and they were never charged anything extra. This is a class act of a pool company. read more

I was awaiting a call back for an estimate request that I thought hadn't happened. Gave them a bad review based on that, then discovered my voicemail was glitching. They called to apologize for the dropped ball, though they were not at fault. They impressed me with the seriousness that they have for communication and service with their customers read more

Clean store with plenty to look at for pool supplies and spas.

Did a great job. Josh and Travis were great in the tile repair. They built my pool 7 yrs ago and it was the first repair i needed. Great servicr read more

Had Klapprodt for 10 years, spent $50k on service, repairs and replastering. Quit because of their overall attitude and customer service. Went with Sunny Days pools -- 20% cheaper, more prompt and great customer service! read more

As soon as I said I just wanted a small and simple pool, I never heard from them again. I wasn't worth their business I guess.

Absolutely horrible customer service. I've dealt with a lot of pool companies in the past and this company is by far the worst I've experienced. Try getting them to repair something.... excuse for everything to not get it done. read more

We recently bought a home and inherited the old pool equipment. Completely new to the pool ownership and maintenance world, we popped into the store to gather some information. I dropped off my Pentair gadget and hose a few weeks ago and to no avail, the rep wasn't available to get the parts needed in a timely manner. These guys stepped up and replaced my wornout Pentair with a fresh looking refurbished one for my inconvenience. I couldn't be more impressed. That's what I call great customer service! read more

We tried our best to use this company and if I am you, I would not. First, they have a great reputtaion for pool installation and I have seen them very good. The issue is sales, they overprice you, talk the car selling jive and still are overpriced. You can get the same work from Clafey or Paul Miller for 20% less. When we went in that direction they became biligernet with us. Do not use these guys. read more

After getting bids from 4 different pool companies we decided to go with Klapprodt for a few reasons: 1) reviews from other people 2) the professionalism/thoroughness of Aaron (design consultant) 3) local business. The pricing was all about the same when we compared close to exact specs. Everything has been wonderful! Aaron came to our house and went through various options, gave us great information, and quickly got back to us with a proposal. He listened to our needs/wants and was able to tweak the design as needed. The showroom has plenty of items to view from tile, coping, decking, wet edge, etc. And they don't rush you! I may have spent a couple of hours at the store going through all of our options! When construction was about to start we met with Javier (construction manager) and Aaron. They went over the process, payment schedule and all of the little details we needed to know. Javier and Aaron have been at our home every step of the way! I am amazed with their dedication to the project from start to finish. They have both been available via calls/texts and are quick to reply (even on nights/weekends). We have had ZERO unexpected bad surprises. We have had several GREAT surprises, such as the quick time to build the pool (we are on day 24 of building and they are putting water in it right now. The city took 8 weeks to approve the permit....I never imagined a pool build to go quicker than a permit approval!), the amazing customer service (Aaron & Javier), and the quality of work by all of the crews! Thanks to the Klapprodt crew! read more

I inherited a Klapprodt pool & spa when I purchased a home in Keller! There are not enough positive words to describe my backyard. The majority of my guests describe it as a RESORT OR PARADISE! The service department is incredible! The owners take an invested interest in any concern and have visited my backyard when I needed to add ADA stairs and handrails. Jeremy, one owner, once commented that his personal pool needs have to come 2nd to his customers!! I truly admire that perspective! You can't go wrong with Klapprodt Pools!!!! read more

We have been a continuous customer of Klapprodt Pools for the last 16 years, getting all service needs fulfilled by them and bought all pool supplies and toys from them when they had a retail business. The day after the big freeze in North Texas in February we saw pool equipment damage and contacted Klapprodts to schedule service, knowing that they would be booked and service would not be quick. An email was received that was sent to all customers stating that they would get to everyone as soon as they could, we were okay with that. Contacted Klapprodts a couple of weeks later to see how scheduling was going. At that time we were informed that we had been de-prioritized for service because they did not build our pool and wedid not use them for weekly pool service maintenance. We were told that we would be better off going to a "national company," presumably because we were at the bottom of the list and they had no idea how to figure out when or even if they would get to us. This information would have been good to receive initially so that we would not have wasted two weeks thinking we were on a schedule in the order that we requested service. Apparently all of their advertising about being a full service company serving not only the customers whose pools they built but the general public as well is a bald faced lie. You would think that after 16 years of using this company exclusively for all of our pool needs would account for something. We were told that they only had one pool technician and that they were having to work from home and could not check on their business as well working remote. Guess what, the rest of the world has been working remote for the past year and doing better than before with that arrangement for the most part. Additionally, it would seem that some good temporary help could and should be added to the payroll given the extent of storm damage to pools in the area in order to serve the customers that they purport to value so dearly. Be wary relying on this Company in times of real need. read more

BEWARE! This company has NO integrity what so ever! They have been allegedly servicing my neighbor's pool for quite some time, but in all reality they have been doing NOTHING! My neighbors are 100 and 88 years old and have been clearly taken advantage of. Their pool tech leaves a white service card with services checked that have supposedly been completed such as emptied skimmer baskets, added chemicals, ect. When I went over to check on them immediately after the pool tech had left, the skimmer/baskets are FULL of leaves in the basket and underneath it as well, the pool has brown algae on the walls and floor, filters are beyond dirty and pool cleaner isn't even working...........REALLY! This is criminal to say the least and they were fired immediately. If you value your money and your pool stay away from this Company! read more

I like this store. They've always been extremely helpful with all repairs and purchases. We bring our water in all the time for free testing. Had them come out a few times for pool repairs. Always good and professional service. read more

The team at Klapprodt is fantastic! From the design, through construction and pool school - we couldn't have asked for a more beautiful outdoor space! So happy - if I could give more stars I would!! Call them, you'll be very happy! read more

We contacted several pool builders before choosing Klapprodt. The reason we chose Klapprodt was #1 they made us feel like family. They continue to respond to all of our questions and never hesitate to offer help, when needed. They were not the cheapest, but have proven to stand by their promises and commitment to excellence. Best company for customer service hands down. Several companies made us feel small because we weren't building a $200-$300k pool, but these guys treated us as if we were. I refer every person looking to build a pool to Klapprodt! read more

Klapprodt built our pool 12 years ago when they were just starting in the business, and we have worked with them over the past 12 years for repairs etc., and have always been supportive of Klapprodt until recently, something changed......Their service is awful, they are now over priced, and we called them out to look at our Heater which stopped working, and told us they no longer buy parts for the Heater they installed 12 years ago, we had to buy our own parts or buy a New Heater?????? Something is wrong with this picture....Sorry Klapprodt, your long time customer will be going else where for service and resurfacing our pool, but we know that won't matter to you because you are no longer in the business for Customer Satisfaction. read more

wish I had gone with another pool company.Very poor communication during the process. Had several cracks and leaks. Took days and days before anyone would return calls.When you sign the paper that says they are not responsible for landscaping...believe them. Even if it is ruined by their workers negligence they won't fix it. Buyer be ware. Had to drain the pool twice for repairs plus all the water filling the pool when it was leaking was costly. Was I reimbursed? Not a penny. Guess their not responsible for that either. All is fixed after almost 1 year. Hmmmm, 1 year,ruined landscape,cost of H2O. Nope, would not recommend Klapprodt. read more

Since no recent reviews I felt the need to share my current experience. I chose Klapprodt because they stated that they had longstanding relationships with their subs and ensured they could complete work in a timely manner. Instead as we are going through the process they seem to be instead at the mercy of their sub base instead of a preferred contractor status as previously explained by their team. They continue to state delays between stages are because of record rains that happened before our project kicked off and hence every stage has longer delays between steps. This makes sense at kickoff stage but not during every stage where all the subs are extending even longer. I'd recommend really looking around a bit before jumping right in. Pretty disappointed as it seems like they are just a contractor and it doesn't matter to them since they get your money along the way so they aren't out anything. I'll update the review as the process continues. read more

We bought our Sundance Spa from Klapprodt Pools two years ago and have been extremely pleased with the service and employees we have encountered at Klapprodt. Delivery was on time, and the one time we needed service, it was easy to schedule and the work was completed quickly and efficiently. Sundance Spa and Kalpprodt are tops on our list! read more

Satisfied...I was cleaning my filters and noticed a leak with my pressure valve. I immediately began seeing the dollar signs that the repair would cost and the next morning I called Klapprodt and Leslie to see what it would cost to do the repair myself. Both sounded good on the phone but I went to Leslie first. They had difficulty troubleshooting the problem but then found the complete valve assembly and quoted me a cost of $82. They then said the labor would be determined once the part came in which would be another week. I asked if anyone might have the part and to their credit they suggested Klapprodt. I went to Klapprodt and the service tech determined the repair was just an O-ring in about 10 mins and when I asked how much he refused to charge me and only asked that I recommend the business to my friends. Well, I'm telling anyone that will listen that this place is legit!!! read more

Outstanding refurbish project!! Klapprodt installed our pool in 1999 and was due for a makeover. After getting bids, some less expensive, we decided that their original care and quality was worth the difference in price. WOW, are we so pleased and happy. Our refurbished pool is more beautiful than before, but the attention and communication and support thru the process was outstanding! Our Designer and Construction Supervisor, Corey N. and her team, deserve medals! Due to travel, and business they worked with me, my son, and wife, keeping us all informed. Indeed when I was out of town, and my wife was slightly injured, Corey, continue to stop by multiple times, during the hot days of refilling the pool just to move hoses and ensure nothing was amiss and save my wife the effort. I have been in service businesses for over 30 years and the mantra is to EXCEED the customer's expectations. You all did it AND more so. I can't recommend Klapprodt strongly enough. This job included all the elements, tile, stone, mastic, decking (matching any color that Sherwin Williams has), new timer system and more. Fabulous job! read more