Horrible customer service!…read more
Last night, my wife and I went there to place an order for a medium rosca with cream for $44.99. We paid for the order and were given a receipt with a 4:30 PM pickup time. I got there at 4:30 PM today, picked up the rosca, and headed home. When I got home, we cut into the rosca and they gave me one with no cream which normally sells for $24.99 ($20 less than the one with cream). We took the rosca back, showed the guy behind the counter the receipt and the original rosca that he gave us, and he told us that we can come back at 7 PM to pick up the new rosca with cream. My wife and I went back at 7 PM and we were then told that the rosca was just being put in the oven and to come back at 8 PM to pick it up. We didn't want to deal with going back and forth anymore and asked for our money back and the gentleman behind the counter with a white earbud returned our money. No apologies were given at all! Because of this experience, my wife and I will not be returning! We ended up going to Moreliana Bakery directly next door and got our rosca from there and it was delicious!