We happened upon Paul Sullivan Goldsmith when visiting the neighboring Waterford crystal factory…read more We bought a very nice silver necklace. I asked about a VAT refund, and they created a receipt for me noting a 197 Euro VAT charge. I asked about whether this receipt was sufficient, and I was assured that it was. In departing Ireland, I went to the Custom's office, and they told me that the VAT refund was only applicable if the retailer registered for the refund program. Paul Sullivan Goldsmith had not.........so, no refund. I am sure they knew this, and were deceitful in telling me that it was refundable, and further confident that they would never see us again. I like the silver necklace, but otherwise feel ripped off on the VAT refund front.

If you like to pay twice as much to get your ring resized, this is the place! If you enjoy…read moreexcellent customer service, is this the place? No.

An absolute must do tourist attraction when in Waterford. Who else grew up with your parents or…read moregrandparents idolizing their Waterford Crystal pieces? As an adult I can't tell you how fun it was to add this attraction to our Ireland list of stops. We opted for a full paid tour of the Waterford Crystal factory and it was amazing. Something different and unique. The tour is lead by a guide and it was nice that they didn't seem to overbook the tour slots. We were a group of about 20 and they spaced us out well between other tours. We were able to see the process from start to finish and the tour was about an hour long. Super great photography and videos of the men working the factory and actually using the old school machines to cut the glass, etc. Some of it is obsolete/historical, but they do the old-school craft measures for the sake of the tour. I loved that towards the end you were able to see completed pieces and unique crystals. A little nod to my hometown as they had some crystal made for the Santa Anita racetrack, super cool! A little piece of LA even all of the way in Ireland. We ended the tour by going through their vast store / gift shop which is open to the public if you don't want to pay for the tour. But really the tour is where it's at. The store was cool as they had a lot of fancy and unique pieces but nothing that I'd really get to travel with and a bit pricey for souvenirs. This was definitely a great tour and overall place to visit when in Waterford - 10/10 would recommend.

What a cool place and walkthrough on how Waterford crystal is made. Highly recommend taking the…read moretour and seeing these iconic masterpieces. We also ate at the cafe there and the food was excellent.

I am a Goldsmith myself and am located in Waterford and I have to say Hallmark jewellers is…read moreactually a great shop. All of the staff are well informed and know their products inside out, they are very helpful and stand by their products which is more than I can say for a lot of jewellers in Ireland. All of the staff love jewellery and are eager to hlp you select the right item whatever the occasion.

If you are looking Waterford pieces at a fraction of the cost, hop on over. Good people and nice…read morejewelry pieces also.