Called Vicky's appliance - Rick the technician arrived. Fast, dependable and I would highly…read morerecommend.

After leaving a message with them they called me on a Sunday morning,which I thought wow , thats…read moregreat. I drove to their place Sunday and met Andre , they did not have the part I needed but to meet me on a Sunday and do their best to help ,PRICELESS ! Thanks Andre and Rick ,I will highly recommend them and put their business card up at my place of business .

We come to Riley's every year for our small garden apartment. The staff are very helpful and all of…read morethe selections are beautiful!

We have continued to enjoy the quality of products and great service. Definitely recommend this…read morefine establishment for any of your plant, garden or tree needs.

Was very impressed with the service at the Kingston location, Ryan was especially helpful and…read moreanswered all of our questions, we also got our product in less then a week! Highly recommend!,

Ordered my couch beginning of October and they told me guaranteed in by the end of October but due…read moreto protocol they have to tell me mid November, well not they are telling me they have NO IDEA when it will be in and that "hopefully it will be in by Christmas!? Spend your money somewhere you won't be waiting months for your couch!

I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

We had a whole home generator installed and DM Shaver did a great job. They worked long and hard…read moreand had it all installed in 1 day. They did an excellent job. The workers were all very professional. Anything they had to dig up to install lines they put back the way it was. They cleaned everything up when they were finished. This was a huge job and we were very satisfied with the finished result. If you are going to get a generator system I would highly recommend DM Shaver for the job.

The guy came and went in 6 minutes. 160 dollars. We needed a new washer. Asked if they offered…read morediscounts on new washers, given that we'd just paid essentially 27 dollars a MINUTE for him to show up and essentially tell us that he couldn't fix our issue....He said owner doesn't offer discounts to customers, so they lost out on a thousand dollar sale.... So, absolutely no advantage to dealing with these guys if you will need to replace your appliances... 5 stars for the service guys, NO stars for the owner, so 2.5 stars overall...The only reason I'm glad I dealt with these guys (who USED to be great) is that I now know who NOT to call in the future... Note to owner; don't lose dollars to save dimes...

These people are knowledgable in this field and have been super helpful whenever i have called or…read morebeen to thier shop. highly recommended

This store with its HUGE Adirondack chairs on the boulevard in front looks like it belongs in a…read moretourist town, which Gananoque is. I have discovered it serves the locals well however. Over the past three years of renovations to an older house, including complete gut and re-do of the upstairs we have only once needed something that wasn't in stock and it turned out no one had it in stock in the greater 1000 island area. In the end we found another solution to the problem with some help from the staff at Home Hardware. The friendly, knowledgeable staff has always answered questions without making assumptions about the level of knowledge of the customer. As a female with both strong carpentry/plumbing skills and large gaps with no technical terms for what I want this has been greatly appreciated! They also have a range of other departments. Furniture, housewares, giftwares, petcare (equine too), garden, paint and probably more that escape me right now..

I also asked for a quote after measurements. For approximately 150 square feet... over $8,000!!read more

I just did some minor renos in a few rooms with different types of flooring. I found Carpets Plus…read moreto be fast, affordable, and top quality material and install. No more big box for me.