I am updating my review to 5 stars. After my original experience, management followed through and refunded the full order as promised. I appreciate that they took the time to address my concerns and make things right. Thank you, Tim, for your responsiveness and for resolving the issue. Great customer service and accountability go a long way. read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

Haven't been here in years so we stopped in sadly just after happy hr ended. We ordered the lettuce wraps, a sushi roll and potstickers. Shout-out to the bartender making me a lychee martini with a twist. Sadly the food was subpar to what I remember. The potstickers tasted frozen and reheated. The lettuce wraps were oddly spicy could not tell if it was the sauce or the meat that had the spice. Sushi roll had a dramatic presentation and was flavorful but had a lot of green onions that seemed oddly placed in there and overpowered the roll some. For our bill to be almost $80 it was a little upsetting that the food wasn't better. Our waitress was nice and restaurant was busy yet clean. read more

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WARNING, very long review. Underwhelming, unimpressive and bland. Where do I even start. It's a Thursday night (after a HS graduation) & we had a 10pm reservation for 11. We were able to easily change it to 9 as two in our party couldn't make it anymore. We arrived around 9:45, was sat a little bit before 10pm and that's when the waiting began. Our server took our order for drinks & appetizers after about ~15 min of staring at our menus. Took another ~ 10 min for our waters/sodas to arrive. Took another ~10 min for the bar drinks after that. Was probably 35+ min after we sat down for her to take our actual entree order... by this time, it was past 11pm before the two plates of potstickers and two bowls of edamame were placed in front of us. The only item I enjoyed from those two items was the sauce for the potstickers. In my opinion, the edamame was undercooked and lacked flavor. Sea salt sprinkled on top is not enough seasoning. Now more waiting. We kept looking over at the sushi bar area and could see orders waiting to be delivered to different tables.. I had ordered the Restaurant Week dinner which consisted of three courses. I chose: Picasso Roll, Steak frites & double stack brownie for dessert. I'm only giving 2 stars because of the Picasso Roll and our server continuously apologized when she would deliver anything to the table, BUT she seemed to always be MIA. Maybe they were short staffed? Maybe a few people called in? Not one manager or lead came by the table to check on us. At this point we had lost track of the time. Half of our table used the cloth napkins as blankets since the air was blowing directly on our table. We asked our server if it something could be done about that & she said she would speak to the manager about it. *shrugging shoulders* MOST of our entrees arrived close to midnight (when the restaurant closes). The server said she would be back to deliver the baby back ribs and also bring hot sauce that someone in our party asked for. After at least a 10 min wait, my cousin ended up getting up and approached the sushi bar area to ask for sriracha herself. We also had to ask the hostess to check on the baby back ribs as our server again was MIA. When the plate was delivered, she didn't remember to bring any hot sauce. (It's ok, we're a self sufficient group at this point). My steak frites entree. Ummm, eh. The bearnaise sauce had no flavor. I really tried. I had some with each bite of my steak (I had to, the steak didn't have any flavor), but it didn't help. I ended up using the potsticker sauce the steak really needed some help. Due to the long wait, we decided we would just get our desserts to-go (three of us had either 'Taste of Kona' or the 'Restaurant Week' option & it came with it). Now that was another wait. We finally walked out of the restaurant around 12:35am. Oh lastly, two people ordered miso soup and that never arrived. My cousin approached the manager about the wait, the missing items and all he said was there was no excuse for the service. Not sure what he was able to take off the bill, but this visit surely tested all our patience. I definitely will NOT be back. read more

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We stopped by for happy hour. I was disappointed in the lettuce size and freshness (see photo)! The shrimp taco plating was also plopped on. My husband ordered the ribeye steak, medium, but it came out well done. Our server had it remade. The flavor of the steak was good. However, they should get thicker consistent steak size, so they can cook it right with a nice sear without overcooking. read more

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Not typically a place I would usually go to but because the customer service has been so good, we continue to consistently come back. The menu is pretty large, there is definitely something here for everyone. Most of the portions are very generous but was a little surprised with the Pot Stickers. The price is up there but it's a very small order. Food has been hit or miss but overall it's decent. I love that the kids menus have a choice of sushi to order. It also comes with 2 sides and a drink. Our kids loved when they had orange slices but didn't care for the, "canned pineapple" is what they were calling it. There's also inside and outside dining areas with a variety of seating, tables, booths, and a bar. read more

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We had an amazing experience at Kona Grill Gilbert. Mark Savage was our server and he rocked the house! The happy hour is incredible! You can try everything at a really reasonable price. I really enjoyed the macadamia nut chicken, the chicken sauté, and the beef sliders. Great space for large parties. read more

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We came in at 2 on Friday, there was hardly anyone there, maybe 8-10 tables filled throughout the place, which is decent size for busy hours. It took us half an hour to get our food from when we set and ordered. Our food was actually pretty decent accept for my son's mac n cheese, both him and our daughter said it tasted like dish soap so maybe the dish it was in wasn't rinsed well or the container they cooked it in wasn't rinsed? Our waitress Erica was great, she seemed to be the only one there and managing more than tables as the whole hour plus we were there we only saw a hostess (who doesn't say much, not even a thank you for coming in" when we left) and Erica and another worker. We enjoyed our food but more likely won't come back with how slow service was when it wasn't busy, if it was slam packed busy then it be more understandable for half hour wait for our food. read more

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Kona Grill has gone downhill! $17 calm chowder came out lukewarm and very underwhelming. Complete waste of money. It reeked of onion and bacon. Asian salad with macadamia nut chicken was tasteless. Brought the chicken home for the dog. California roll was solid. Picasso roll was soaking in some type of sauce, which took away from the roll. Overall, poor experience. Service was fine. Ambience was fine. read more

We came here around 1 pm on a Sunday and there was a woman waiting at the front lobby to be helped when we arrived. No one was around until a server Erica came by and assisted us with getting seated when the host/hostess was nowhere to be found. We were seated on the patio with our dog and it was a nice day out. Plenty of parking on that side of the plaza as most people park towards the middle of the shopping center. Erica was our server during our meal as well and she was friendly and nice. We ordered the fried pickles, KG cheeseburger, seabass sliders and a kids pizza. Fried pickles (3/5) I love pickles and I enjoyed them but it was also pretty salty. My boyfriend also felt they were a bit soggy. We were expecting them to be more breaded. KG cheeseburger (3/5) Average cheeseburger and nothing special, my boyfriend also said it was a bit dry. Seabass Sliders (3.5/5) subbed fries instead of chips. This was my favorite dish out of everything we got but it still fell a bit short. Didn't taste the miso or furikake, mostly tasted the slaw. The Hawaiian bread felt like it came straight out of the bag and wasn't toasted or warmed but overall it tasted good. Small portions for the price. Kids pizza (2/5) Was not expecting this to be on a flatbread. Fairly simple - flatbread topped with pizza sauce and cheese. But it tasted like it came out of a cardboard box or the freezer. I know you can't really expect much for a kids meal but I've had much better pizzas for cheaper at casual fast food places. All in all the service was good and the food is okay but definitely not worth the prices they are charging. If each item was $3 to $5 cheaper then that would be more on par with their quality. read more

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We loved the reverse happy hour. Multiple choices and at a great price. The ambiance was great and our service. The chicken skewers, edamame and rolls were good. The chicken and shrimp wrap were ok. read more

I had the spicy tuna roll and the eel. Both were good. Another member in the party had the fire dragon roll. It tasted like straight everclear. Music was awful. read more

Kona Grill - Gilbert - Spicy Tuna Roll* ** Eel* - Sushi Bars Near Me - Gilbert, Arizona

Hubby & I had dinner here last night. We were seated right away. It took a very long time before our server came over. So long that the manager finally came over & took our drink order. Hubby got a draft beer & I got a sangria. Both were good. When our server came over he was not friendly at all. We ordered the pot stickers. Hubby got the fish and chips. I got the sliders. The pot stickers are really good, but not worth $21. We really liked the sauce they come with. We had just as good pot stickers at other restaurants for a lot less money. Hubby liked his fish. It was lightly breaded & not greasy at all. The "chips" were nothing special. Just steak fries really. Again, not worth the money for the amount of food you get. My sliders were okay. I wanted the chicken sandwich until I asked the manager if it was chicken breast or thigh meat. She said it was dark meat. I don't like dark meat chicken so I got the sliders. You get 3 sliders & fries. Whatever sauce is on the sliders was very sparse. I dipped them in the ketchup because more sauce was needed. I would like to go back & try the sushi because it looked really good from the table next to us. In my opinion, the other food is too pricey for the amount you get. I was so hungry I forgot to take a picture of the pot stickers before we started eating them. read more

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New Review as of 11/18/25 About last night. After being disappointed in the first restaurant bar we went to, my friends and I decided to go to Kona and get dinner. We haven't been here in forever and I know they changed their menu all the time. We got seated outside and chatted. Got our drinks and ordered food. Everything was amazing. The food was delicious and the desserts as well. Thank you to my friends and the waiter (whom I forgot his name, but he wore glasses and had a cross over his neck) but he was super nice and gave suggestions on what to get. He said he liked the French Dip as it's one of his favorites. Will def come back again. Will be seeing more new added items on the menu. Thank you for celebrating my birthday. read more

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The service was great and attentive. We went in with our Resy credit from American Express. They have a special running right now with pre fixe menus (restaurant week and taste of Kona). There are some good options. The food is decent for their sushi options but the salad and steak were not fresh. I would recommend getting another option like their burgers. They also have some great happy hour options Tuesday through Friday from 3 to 6 PM, there is a 6 dollar burger meal, and again from 9 PM to close. The decor is a modern design with a dsrker ambience. Would give the happy hour a try just for the deal but would not recommend the steak options. The brownie dessert was great. The brownie was moist and soft on the inside. It is served with a scoop of vanilla ice cream that really paired well. read more

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Three words!! Spicy Tuna Roll!! They have some fantastic rolls but the spicy tuna is my favorite! The service has always been good! read more

I came here on Christmas Eve and it was not a great experience. However, after talking with the management team, I came back to try again free of charge. This time, it was night and day. The ambience has music and upscale but not uncomfortably loud that you can't hear. My waiter, Jake was phenomenal and really treated us right. We got the cilantro chicken and steak and we're not disappointed at all. It really was a night and day difference. During the holidays, I'd suggest beefing up the staff to accommodate but outside of that, great job the second time around. read more

I ordered for delivery and the driver kept messaging me apologizing for the preparation taking longer. It literally was almost 2 hours late! I could be more understanding if it was made to order but we ordered burger well done and it was totally pink pink! And the salad was so small and mediocre for $17! Delivery or in person, we won't be frequenting Kona Grill again. read more

Kona Grill - Gilbert - "Well done burger" and salad untouched! That was the salad without us eating even a bite. And yet that cost us $17?! - Sushi Bars Near Me - Gilbert, Arizona

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Came for dinner/HH on Friday night and had a pretty good experience. Sat on the patio which was surprisingly cool enough despite how hot it actually was outside. Our server, Erica, was great...she was definitely hustling all night. Things we loved: Meatballs - the crust, the gravy, the potatoes, the peppercorns - yum! Margarita flight Crunch roll Filet Things that were good but not amazing: Red sangria Franciscan wine Bonanza wine Things we didn't love: Angry edamame (the sauce was really sour and not at all what we were expecting) The fries and green beans that came w the filet Overall, definitely a good little spot for date night - trivia at the table was a blast! read more

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terrible!! went on a friday night at it was not bust at all and still had horrible service. I had the $30 steak and it was RAW.. l waited for the server to come back to ask for it to be cooked a bit longer (it was burn on the outside and raw in the middle) The butter sauce was also chunky has a weird film on top, like it sat under the heat lamp. After waiting 15 minutes I just ate my husbands fries instead. His burger was ok, the bun was really dry. No one ever came to see if we needed anything. On our way out there were 2 host and a male serve standing at the podium and not 1 of them said a word to us.. Trust me and Go somewhere else!! read more

Ambiance great we had outside patio seats. The service was fast we had a good waitress. Food was a little pricy for portion. Two kids orders and a Macadamia Nut Chicken. The chicken was raw in some edges. The manager was able to make things right. Over all not a bad experience just the undercooked vibes has me staying away for awhile.. read more

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Visited on a Friday night for date night. We made a reservation on Open Table for 6:30 and were seated immediately upon arrival. The waiter came in inder 5 mins to acknowledge us and to get our drink order, water for me, Sprite for my wife. He came back shortly thereafter to get our food orders. I order the Steak Frites which was a 6oz NY Strip and fries and my wife ordered the sweet chile salmon w/fried rice. The food came quickly and was got. I will say I was disappointed with the portion of my strip, you'll see in the picture. It looks smaller than 6 oz however it was tender and flavorful. I ate it in 3 bites. My wife's salmon was very good though, and I'm not a salmon fan. The fried rice was just as good, although it was a weird combo; we've never had salmon and fried rice. The bill for all this was a little north of $70 so quite pricey. Only reason for 3 stars is I've been to other places and ordered steaks and their 6oz is bigger. read more

Kona Grill - Gilbert - Steak Frites - Sushi Bars Near Me - Gilbert, Arizona

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Sushi rolls were good. Not very good service. Drinks were slow. Our Chx/shrimp lettuce wraps came out like 20 minutes after all our other food and looked wilted (like it was sitting under a heat lamp). The crowd was very sketchy. The HH prices were good though. Guess you get what you pay for. read more

My husband and I sat at the bar and Ashlyn was fantastic! Great service and excellent drinks. Ashlyn provided a Funday Sunday for us. read more

The server, I believe his name is Jordan and he was fairly new. But he was so nice and helpful. He made sure our drinks were filled always. He was Johnny on the spot taking our order and recommending some dishes they serve. The Food....OMG was SO good. I had the Macadamia chicken dish and my hubby had the BBQ ribs. Everything was delicious and yummy! We sat out of the patio which was a great bonus on a beautiful night as it was tonight. It was our first time there and we will for sure be going again soon. The GM even came over and sat down and asked how we liked it and he gave us complimentary side orders for our next visit. Now that is great Customer service! Thank you so much to everyone there. PS. It did not take long at all for our food to arrive at the table, just wanted to add that in. read more

Went to happy hour and we got sat immediately. Our server Lexi was super helpful in suggesting drinks and was super chill. The food was good especially for the price. Would def come again read more

Happy hour is fantastic, a regular here during. Started becoming a regular after multiple bad experiences at Salt. Food comes out quick bartenders are so friendly. read more

OK, so I ordered a chicken sandwich avocado on it. I paid an extra two dollars for it and get to the restaurant pick up the order and I guess they thought I was DoorDash gave me my bag I get home. There's no avocado so now I can see why some people that go through DoorDash gets upset when that order is not right and they pay extra money KONA Grill, let's do better read more

Kona Grill - Gilbert - Where's the avocado? - Sushi Bars Near Me - Gilbert, Arizona

Came for birthday dinner with family. We ordered multiple sushi rolls but the rice was not good and very mushy, not fresh. my kids ordered bento boxes from kids menu and macaroni and cheese was very bland, no flavor. The fish and fried rice dishes were very sweet. The price points this restaurant is asking are not worth the food quality that is put out. Way over priced and service wasn't great either. Our waiter barely came for refills and tried charging us full price on select items that were happy hour. Will not be returning and sad to feel disappointed after what should have been a pleasant birthday dinner. read more

Eh......I dont really get why people go to Kona Grill.....its not that great. Tried their food at the taste of san tan and the food they had there was delicious. It was fresh, it was tasteful. The people at the booth were super nice and friendly. Decided to try Kona for the first time as I had a free margarita card from the food festival with purchase (excluding happy hour). The sushi roll was definitely not fresh. You could taste that the ingredients have been sitting out. It was very off putting. The happy hour portions blew my mind. Not in the way you think. They're so small and yet pricey. Listen..... for 3 gyoza....it is $6. For 5 popcorn chickens it's $6. That is so not worth the money. Very pricey! It's like they're trying to be fancy but it's not. Now I'm not sure how hard it is to make a margarita but the one helping us at the bar took forever! Kona wasn't very busy at the time but it was loud. It was loud because the staff was gossiping and congregating by the bar. They talked so loud it was overwhelming. The margarita did not get to us until our food did. Would've been nice to enjoy it while waiting? I wasn't impressed or would I ever go back. Such a disappointment. Glad I gave it a try but I don't recommend. Also quite a drive from tempe so not worth the trip either. read more

Kona Grill - Gilbert - Happy hour popcorn chicken - Sushi Bars Near Me - Gilbert, Arizona

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The veggie crunch style salad was the best. I totally agree with the reviews I had previously read. Miso soup was disappointing for I had really been looking forward to the soup. Hardly any tofu. Ambiance: I loved the aquarium; the classy restroom though the air conditioner was a bit too much. Mints at the front in a bowl would make the checkout nicer. It was a Friday afternoon and we were out to celebrate a friend's birthday. We had wanted to do the power lunch but it was over at 02:00PM. The Facebook post didn't seem to give its end time. Website might but it was disappointing missing out. The power special is only $19.00. Service: fast but do ask not assume we all want ice in our drinks. With the bar next to the table, how hard is offering putting lemon and lime in the glass of water? Less rush more class, please. read more

We came to Kona Grill in Gilbert on June 21 to celebrate my daughter's birthday with family, but unfortunately, the experience was a major letdown. Although our server was polite, she seemed distracted and overwhelmed. Service was incredibly slow--basic things like silverware, napkins, drink refills, and to-go containers had to be requested more than once. Definitely not what you expect from a place that brands itself as "upscale." Adding insult to injury, my sister had a $25 sign-up coupon from their rewards program, which they refused to honor. There were no disclaimers or restrictions listed, but we were told "the system won't allow it." That felt like a bait-and-switch and left a bad taste before the food even arrived. Speaking of food--sadly, that didn't redeem the night either. Everything we ordered was forgettable, and overall, the experience felt like a waste of what should have been a special evening. It's especially disappointing given that Kona Grill is part of the same hospitality group that owns STK Steakhouse. After this, I have zero interest in trying STK. We won't be back--and I'd think twice before recommending it to anyone looking for a quality dining experience in Gilbert. read more

Best experience sitting at the sushi bar. My kids and I loved the sushi chef. He was so kind and friendly! Our waiter was great as well. Very quick. Food was delicious! read more

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Had a great experience at Kona Grill. The sushi was fresh and really well done, and the macadamia nut chicken was super good -- easily the standout of the meal. Everything was flavorful, well presented, and the overall vibe made it a great spot for a nice dinner. Would definitely come back. read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

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So we went on a whim to Kona. I got the sushi and a burger .. I tried to switch the American cheese (cheap) to Swiss or another non processed cheese. They dont have any other cheese. Then I tried to have. Side salad bur they dont have ceaser dressing. Then we tried to have them turn the heater on above us in the patio and this one happens to be broken. Everything on this menu is over 21 dollars and they cant fix a heater or have other cheeses or dressings in house. Super disappointed in this place . The coconut roll was underwhelming , had to send it back 21 dollars really ?? I don't think ill be back. read more

Kona Grill - Gilbert - Coconut shrimp roll - Sushi Bars Near Me - Gilbert, Arizona

Having enjoyed the Kona Grill in Cherry Creek, Colorado, I was excited to try the Gilbert one while visiting. Same amazing standards. Great food, fast and delightful service and good pricing. read more

Totally forgot about this spot! I used to come here in high school and would go to their Chandler Mall location. Stopped by after a late movie at San Tan Mall and was pleasantly surprised to see they had a reserved happy hour! The food wasn't anything extraordinary, but it was solid, and the service was genuinely friendly. Overall, a decent experience. read more

We usually come for the appetizers (the avocados rolls are divine). But today we decided to venture out and order the surf and turf (ribeye). Okay so this is just my honest experience. I am a fan of Kona Grill. Steak- hard NO!!! The steak was so thin and super super salty. Shrimp- Not impressed - basic If you come to Kona stick with the appetizers and the sushi - stay away from the steak, that is not their strong suit. :) lol but the vibe is great. Their service is awesome and I honestly love it and I will always come back. I would just never order the steak ever ever again. Appetizers! Hard YES! I have had almost all their appetizers and honestly all of them are delicious and amazing and if you come for happy hour, it is well worth it! Sushi! Yes! I actually enjoy their sushi and if you order two more sushi rolls are 12.50 which is not bad and their rolls are tasty. Desert- I highly recommend their butter cake. You will be more than delighted once you've had it.... Service over all- great service, but be prepared because if you want to get your food fast (outside of the appetizers), you will be waiting a long time. My appetizers came out within a reasonable amount of time and also the sushi, the steak and shrimp took about 50 minutes and the ribeye was ordered medium and for as long as it took, I would've thought it would've been at least an inch thick. It was probably 1/4 inch thin lol so I was surprised it took that long.. asparagus that came with it was overdone, and once again the shrimp was mid. I didn't mind too much because we were out on a date and the conversation was good so we didn't mind that it took long but if you want to sit down dinner and wanna be in and out quickly be prepared you will be there for a little long while. OK, that is my honest experience, my honest review, and again I love this place but I do have to be honest with the good and also the not so good . read more

So disappointed in Kona Grill. Used to love this place. They shifted away from sushi and bar tenders were TERRIBLE. Waited forever for our drinks only watch them sitting there talking to each other with the restaurant being empty. Ordered two different things that came out room temperature and had to add my own ice. No one wants a warm espresso martini or lemon drop. Food took forever. Waiter was nice and don't blame him...but this was my last time to this restaurant ever. Food was ok. Not great, not bad. read more

We were so disappointed in the food and prices associated with food. Prime Rib was cut thin and more than 1/2 was fat. Sole tasted funny. Tempera roll was ok. Manager took sole off the bill. She thought it was acceptable to service a piece of prime rib, the way it was. The portion of "meat" was the size of a soup can. The rest was fat. It will not be going back. Server was friendly. read more

This place is great! Lexi was our server. Everytime we come here it is a good experience. And I have no complaints ever. And I'm a tough critic. read more

Kona Grill - Gilbert - Fire - Sushi Bars Near Me - Gilbert, Arizona