i recommend this vet service if you can get dr milnes (works mondays only) or the owner dr jordan (by special appointment) or dr walker. other than mondays with milnes or dr jordan by appointment i would not generally recommend the waikoloa location, but dr j the owner is so good technically and interpersonally that it is worth the wait.. dr milnes is sadly only working mondays and at waikoloa but again worth the wait. my cat has been well treated an his person is quite satisfied with this professional practice. i am actually in love with dr j......but don't tell him. :) read more

I've been going there for several years and have been frustrated with lack of care. Recently took my dog in as he was expirencing pain in his jaw. Drove an hour to get there but the vet didn't even try to open my dog mouth to inspect it. He said that my dog is not liking him open a mouth and he can't do much! I said he is in pain can you try again, no dog likes to open their mouth you need to just force it. My dog was not dangerous (20lb older scottie). But the vet said he can only prescribe a pain killer to numb the pain and that's all. I was pretty disappointed with lack of care to even attempt to inspect my pet. I drove an hour to see him for 5 min of his time and zero help! I am not going back there again. read more

The care that our beloved "Alani" received was exceptional !. Dr Bob and Jordan and Dr. Jen Chartier allowed "Alani" to cross the rainbow bridge in our home in her favorite spot watching the sunset. We appreciated everything they did for her . From the doctors to all their staff , they are wonderful. In the near future we are getting a new fur baby and there is no doubt where she will receive her care.... KONA VET !! read more

I recently took in our rescue kitty in for a check up, and was treated with great care by all the staff. I had questions about what options I should provide for care, diet and growth of my kitten. I wanted to know if I was on the right track, so far, as this was previously a very sickly foster kitty. I went home feeling confident that we were taking good care of our kitty, and that we made the right choice in choosing Kona Veterinary services. Mahalo read more

The experience that I had with the physician was nice. His office staff including management is lacking in attention to detail, seriousness of patient care, office smells unclean and unsanitary it's a money making machine... efficient money making practices... not much room for patient love, attention, affection, it's literally an inefficient machine. read more

Unfortunately our cat needed to be put down. Dr. Milnes in Waikoloa and Dr. Crimmins in Kona were awesome. So compassionate and understood where our hearts were. After 17 years Kitty Boy wanted peace and they gave that to him with gentle words. It's never easy yet these great veterinarians gave us closure with looks, hugs and a simple hand shake. Thank you all at Waikoloa Veterinary and Kona Veterinary. Bob & Becky Johnson read more

Hi, yesterday we dropped off a little piggy at Waikoloa Veterinary Service that we found injured on the street. Perhaps someone will read this and let us know how it turned out. Was it still able to be helped, or was it too badly injured? Thank you so much for your help!! Greetings from the german guys! read more

Despite some of the bad reviews, you have to remember these veterinarians are not miracle workers! They do what is best for our fur babies. Without going into details My 13 year old Pomeranian was nearly dead and she was saved because these fine doctors at Kona Veterinary Service. It took many tests and X-rays but they saved her.This was 18 months ago and my Pom is still alive. She's on daily medications but healthy. I've been going to KVS for many years with many dogs and I know they do the best. read more

The Vet that we go to is amazing. She understands our needs and the dogs needs. We have 4 English bulldogs read more

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Best veterinary clinic around. Thank you Molly Rae walker for helping me with my dogs

Recently on 2/22/25 I brought my 10 week old puppies in for their first vaccination. I also had taken multiple videos and photos of them. Because of the size of the runt that weighed under 1lb (.9 to be exact), he was as active any puppy would have been at 10 weeks. I also had another witness with me watching the vaccine being administered by Nicole Baker. She made a comment after giving the shot to the runt that he was uncomfortable and reacted in pain. After all the shots were administered, we paid for our bill, took home their meds and went home. Throughout the day, the runt became listless and made small howling sounds of pain. It was the worst feeling ever. The runt returned to the veterinarian office on Monday morning to be hospitalized overnight. Another vet Dr. Casey Milnes took him in, however her narrative views became clear that she was not willing to hear anything about the videos I had taken, or how active or healthy the puppy was prior to his vaccine visit. Upon taking the puppy home on Tuesday 2/25/25 with heavy medication, the pups stool became coagulated with blood. He died on Wednesday 2/26/25 in my arms. I called the veterinary to inform them of his death, without a call back. After being a customer for over 10 years (with receipts to prove), I would never recommend this veterinary service. They handled this haphazardly, and denying telling the me as a loyal customer the truth. Unpleasant service, and unprofessional. There is no positive star rating to give this non-BBB Accreditation. However, just because it required a star, it is the very lowest rate for justice to the plight of my puppy. read more

I contacted Kona Veterinary Service to inspect my dog upon landing on the Big Island. They are always prompt and efficient which my dog appreciates as he's anxious to deplane as allowed post inspection. I will only use Kona Veterinary going forward. read more

They got my dog in right away when he was injured. They were very helpful and cared for him immediately. Price for emergency visit was very reasonable. read more

Dr Jordan and Dr Chartier are the best, compassionate and loving vets I have ever had. I had to make the decision to put my baby down and I had never had to do this before. They came and they explained everything that was going to happen and loved on my Buddha the entire time. I can't thank them enough for being there and for that brief moment they made a world of difference for my family in carrying out one of the hardest decisions I've ever had to make. Thank you so much for being so kind and thoughtful. My baby has been sent to heaven in comfort and read more

Kona Veterinary Service - Rest in love my Buddha - Veterinarians Near Me - Kailua Kona, Hawaii

Such a great experience with my newly diagnosed Addisons dog who is a bordoodle. They are helping to decrease meds to the lowest dosage possible. The Vets, technicians and staff are always so friendly and helpful. We have been taking our other dogs there as well. They saved my standard poodle with emergency surgery for Bloat and diagnosed my golden doodle with Babisosis! Such a rare catch especially for being on the islands! Would recommend highly to all with pets. read more

Kona Veterinary Service - 4 special dogs! - Veterinarians Near Me - Kailua Kona, Hawaii

I used to take my cats there but recently i had a very bad experience, i was taking care of my landlord's cat when she developed what is seemed to be an eye infection, so i took her in ,the Doctor that checked her prescribed an ointment and an eye drops. DID NOT GIVE AN ANTIBIOTIC SHOT! I trusted the doctor didn't even question anything, thinking everything will be okay .Doctor sa8d to wait 4 days and then go back ,so i was giving the poor cat the useless meds when what the cat had was an abscess behind her eye ball ,so on Sunday things got worse and i had to take her in for emergency, they refused to save her because they needed the owner approval, i was not able to get hold of the owner because she was in Mexico in an area where she didn't have any phone connection! The cats eye exploded overnight and she lost her eye .dr Jordan operated on her the next day after it was already too late!!! My heart still aches from this horrible experience. Kona veterinary hospital used to be a good place but not anymore. They are way too slammed and so overwhelmed to the point that their Service is declining! You and your pet is just a number . They even forgot to call the pharmacy so i can pick up the meds!!!! Today i called for flea solution and receptionist said i have to wait until end of the day for someone to call me back!!!! My call was at 8 am why do i have to wait until end of the day???? Please think twice before taking your pet to this Hospital. read more

Bob is my hero!! He met with me late at night to put my dog down so he wouldn't suffer anymore. Very compassionate man. Blew my mind. I can't thank him enough for what he did for my family tonight. God bless you!!! read more

We have been HAPPY Clients of Kona Vet Service (KVS) ever since we moved to South Kona from Northern California in October 2012. 10 Years ago, in 2012 -- we felt very fortunate indeed in finding KVS and hiring Dr Jenny to kindly assist my Hubby/Dusty & I with following the process of Direct Release in order to for our 2 Dogs (Murphy & Zeus) to make the relocation trans read more

Dr. Walker saved the day w our very sick cat. I am blown away how through, kind, and considerate everyone was. They got our cat right in and called to make sure we were ok with the cost of everything before doing any treatments. They kept in constant communication. Pls take your pets here and see Dr. Walker, you won't regret it. read more

I have gone to this vet with five pets for about six years. I have dealt with the staff until their lying and the impact to my pets' health became too much. The awful admin staff are the consistent employees, and explains why they rotate doctors like they are going out of style. They do not communicate internally which means their communication externally to customers is just non-existent. read more

Kelly was a pleasure to work with and my right hand in the process of getting my 3 Border Collies to our new home on Hawaii. I had researched the process and stared all blood work and paperwork 7 months before we started looking at homes. This made process much easier. Kelly was instrumental in the direct release at KOA helping with Dept of Ag. Can't thank her enough. Thank you again. Can't recommend her enough read more

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The wait was long with an appt but expect that if a business provides good reputable service. With all the newbies that have moved here since 2020, our island doesn't have (or need!) the infrastructure to accommodate all these people! Front desk was friendly. We waited in our car till the nice medical assistant came to check us in. Our kitty saw Molly. She has sweet, kind and caring energy with both us and four legged kine. She went above and beyond to make sure we got everything we needed, was informative and really great about explaining everything to us w/o while speaking with love and respect for kitty and our whole family. Our little one was scared kitty needed two shots and Molly was so sweet reassuring her and letting her watch how quick and painless it was for her . Full exam, ultrasound and vaccines all under $200! We will be back in a few days to finish out her startup treatment and have her spayed. Also quoted a reasonable price for spay. Thank you KVS for being a place we can count on! read more

Kona Veterinary Service - Relaxing in our SUV, Waiting patiently for our turn :) - Veterinarians Near Me - Kailua Kona, Hawaii

I was very disappointed with the service my cat received. Before I even brought her in I was told it would be around $300.00. The bill was almost $600.00 and there was no diagnosis, no follow up and no call from the radiologist that I paid $250.00 for. Very disappointed, I have been coming to them for years and this just was too much for too little. They may be trying to see too many animals to give quality service. read more

Recommend coming here! Great accommodations for Covid, friendly staff, fair prices. They do seem a little overwhelmed though. Ultimately for me I loved that they really do love animals (at least dogs). read more

I came to them after getting incredibly different opinions from two other vets. The first visit with kona vet was optimistic but still very disappointing. The vet, Ryan, seemed excited over finding the mass on my cats intestine. And used incredibly inappropriate bed side manner. Showing us the images, and telling us to "appreciate" the clarity of cancer in the pictures. But regardless, he seemed slightly optimistic about surgery and I got my hopes up. He said it may be a benign mass and that she's not a 20 year old cat, she's only 10. For the next 3 weeks, my husband called trying to ask questions regarding the surgery. And they kept saying they would call back but never did. Finally we got an appointment over a month later. And it wasn't even for surgery, they needed to have a consult first. We go in with our cat. Who by this point has gotten much worse! And he sits us in a room and LITERALLY the only thing we cover is how high risk the surgery is and that she is an old patient. They don't do anything else, our cat probably didn't even need to be there. Ryan has the audacity to say she probably had a much better chance of surviving the surgery two weeks ago. I start bawling my eyes out and my husband got defensive about why we had to even have this meeting in person and not over the phone since we live an hour away. Ryan rudely says "I don't know why you're getting so upset." And I say in between tears that we have been calling once a week for 3 weeks and no one ever got back to us. He says, and I quote! "Well this is Hawaii" and says he will go check the surgery schedule and come back with a price quote. He never comes back. the nurse eventually comes in and takes us to the waiting room up front and she gives us the quote and schedule. We never even see him again! And all they can say upfront is how understaffed they are. Do they even realize they probably just cost my cat her life? read more

I want to thank Kona Vet for all they have done for my fiance and me and our little animal family. The staff is great; friendly and considerate. A special thank you to Dr. Jordan, he's such an amazing doctor. You can truly feel his love for animals and his passion for wanting to help pets and their owners. He's real and talks to you like family. I always want to hug him after the appointment is over! As a side note, because I don't like writing bad reviews, I just have to say that Keauhou Vet recommended putting my cat under to clean his teeth after they had just informed me that he has a heart murmur. I found out from Kona Vet, that putting an animal under with a heart murmur is not wise, and furthermore that his teeth looked great for his age. Never went back to the Vet in Keauhou. Plus, it was brutally & unnecessarily expensive. Cost me 2 to 3 times at much as Kona Vet. Kona Vet is the best! Thank you for being there for Brutus & Big Mac. read more

Kona Veterinary Service - Veterinarians Near Me - Kailua Kona, Hawaii

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We have been taking our dog Mahina since we got her (about 7 weeks old) she is now almost two. They provide fast, reliable, and accurate services. I'm baffled on how excited she is to go to the vet! We will definitely be lifetime customers! read more

What an awesome staff. The only place I would take my precious pets. They are also working hard to keep the humans safe from Covid.

Dr Barnett was amazing. My dog needed emergency assistance and I called left a message and within two minutes Dr Barnett called and said to bring him in. He was calm and professional and great with my dog. The staff is amazing and very friendly. We will continue to bring our pets to them and recommend them to anyone looking for a awesome veterinary. read more

We have been taking our dogs and cats here for many years and I am beyond disappointed with my last few experiences here. The receptionist answers the phone rudely and abruptly with a "we don't have any appointments" not even a hello first. Appointments are weeks out with no empathy for our 15 year old Pomeranian who was JUST seen (spent hundreds of dollars on her appointment) and needed a follow up appointment urgently bc she needed more antibiotics and her one time shot didn't do the trick. They said they should call it in but refused to help her. They have stopped caring and treat you with no compassion. I don't know what happened to this clinic but I am hoping things will change for the better for the sake of all the animals. read more

It was a long process, but we made it to Hawaii from Lax with our two dogs. Kelly was such a pleasure to work with, and she held my hand the whole way. She is very good at her job, and really knows everything needed to fly your furry animals to the Big Island. Thank you Kelly for all your support. Sorry Luna tried to bite you. Stacy read more

Kona Veterinary Service - We made it from Lax...Thank you Kelly - Veterinarians Near Me - Kailua Kona, Hawaii

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I worked with Dr Jenny Chartier for direct airport release of my two dogs when we moved to the big island and flew direct into Kona on Alaska Airlines. This review is only of that one experience. Flying direct to Kona on Alaska Airlines let the dogs avoid a whole interisland flight and unloading/reloading they would have had to do on Hawaiian (and I recently talked to a lady whose dogs were sent to the wrong island by Hawaiian Airlines during just such an interisland transfer!) Anyway, Dr Chartier was always prompt and helpful in her communications, very responsive when I had questions, gave me good information, and helped smooth my path in advance. She was where she was supposed to be when we landed, everything went without a hitch, and my dogs made it through the airport as quickly as possible, thanks to her excellent service. She gets five stars because I can't think of anything she could have done better. I've had no further care from her, since we are living on the opposite side of the island from her practice, but I would definitely recommend her based on my experience with her Kona direct airport release program. (Her fee was also less than the other vet service that offered direct airport release inspections, Keauhou Vet Hospital.) (The one odd thing about the airport release program is you are not allowed to take the dogs out of their kennels while "inside" the airport, even though it's an open air area, so after Dr Chartier released them in the internal exam room where the airline had delivered them, I still had to hire a skycap to move their kennels about 30 feet to the sidewalk so that I could finally let them out of their crates.) read more

Love these guys. They helped us get our dog Kua from mainland and have taken such good care of her.

I like the location because its right up the street from where I live. The facility is easy to find, modern and clean inside. The people are friendly and they work very efficiently. They were quick to squeeze me in and the procedure was done in 5 minutes. I had to bring in my maltese, he had an anal abscess. One of his glands had burst. They opened it up to help it drain, and he looked so much better the next morning. He was also unaffected by the experience, usually he's angry and hides for a day. That was such a peace of mind. The only thing is that I wish I would have asked what the prices were. I could have saved some money had I asked for the oral pill antibiotic versus the $35 shot for a dog that is 6 lbs. I felt rushed into the decision and I went with the doc's recommendation. The whole thing, for a five minute procedure was over $100. I guess thats expected. read more

We used Kona Vet Services for our airport release when we moved back to Kona...KELLY WAS AWESOME! 08/31/15 Kelly went far above the call of duty to help me get my fur babies back on the Island! She truly is an amazing person and loves ALL fur babies...THANKS AGAIN KELLY! Aloha! Brett (dad), Alicia, (mom), Chica (Pit Bull), Camalita ( mix) Rashja (kitty cat) & Rio (kitty cat) read more

We have been going to this vet for a long time and seems like you can never get an appt. Have no problems with the Vet service but the receptionist is so condonsending and rude sounding. Makes me not want to go back again. They said they only take animals last minute if they got hit by a car. Anything else is a 3 to 4 week wait. Good luck read more

Been bringing my cats here for years. Great staff, great vets, great care! My cats have gone from kittens to 15 year old cranky pants under the care & guidance of Kona Vet. read more

While I absolutely love Dr Jordan and Dr Walker, I have to comment on the office staff and one vet. Sometimes the person that answers the phone is polite and courteous and does her best to answer my question or schedule an appt for me. There is however, one person who is extremely rude on the phone. I understand they are overwhelmed as there is a severe vet shortage on this island, but front office folks should have some customer service skills. I also have had problems with Dr Milnes. I've seen her 3 times now and all 3 of them were extremely frustrating. She speaks in extremely clinical terms that the average person can't understand. She refuses to listen to anything you have to say about the animal, and worst of all, she always states she has no time to discuss things. She expects you to make a euthanasia decision within 30 seconds. It's a HORRIBLE position to put an animal guardian in. I have nothing nice to say about her. I will say that I will NEVER bring another animal in if she is the only vet available. Even if I know the animal is dying and I'm requesting humane euthanasia. Never again. I'll take the animal somewhere else before subjecting myself and my animal to her care. read more

Having just moved to Kona from Hilo, the idea of switching doctors for our incredibly resilient and loving pooch was extremely nerve-wracking. Thankfully my husband knew of a good place that was close to our home and from the minute we stepped in, it did not fail to impress us. The front desk and admin staff were so friendly and engaging that we immediately knew that we were in the right place. The sweet Veterinary Assistant who took our pooch's vitals and was such an authority on all things canine, and was such a delight and so knowledgeable that we assumed that she was the doctor. She even lubed up the dreaded rectal thermometer and made that ordeal as innocuous as possible for our tough little guy who saw the whole thing as just another day of getting nonstop lovins'. Then the doctor came in and was a complete sweetheart: gentle, informed and a former military veterinarian to boot (how is that for heartwarming?) He even gave us the option to hold our little guy down ourselves while he did a mange scrape which we preferred since our little guy is a rescue dog with the biggest heart and trusts us implicitly... but also because we are overbearing dog parents who just want to keep our canine baby feeling safe and loved. In summation, you can't go wrong with this clinic. They are the absolute best. read more

Friendly and caring staff. Just lost one my cats, and they were so very kind - even sent a sympathy card which meant alot to me. Thank you all for your hard work and helping our fur babies stay healthy. read more