Failed concert ticket purchase-screen went blank on online purchase but 68 euros taken from my…read morecredit card. Perhaps worse than this is the disgraceful customer service-putting the phone down on me as soon as I get through(after dozens of attempts) to their customer service helpline, ZERO replies to emails to customer service and removing my comments on this issue from their facebook page rather than replying. A bunch of crooks-AVOID!!!

We bought our tickets online and received a confirmation e-mail that said to pick up the tickets at…read morea booth at the carre shopping center. Arriving there, no boot from hekticket was to be found, because there was a construction site. We started looking around and wanted to call hekticket, but we couldn't find a telephone number in the e-mail, so we e-mailed them to urgently call us or send us a telephone number because the show we bought the tickets for was only a few hours later. Meanwhile we kept looking and asking around. The personnel in several cafés didn't know where to send us. Google maps also gave us a different location. Eventually we found a phone number on the website (thank god for data roaming) but when we called, several times, no one answered the phone. There was no information on the website about the booth not being there anymore. After more than an hour of searching and asking around, we found hekticket on the 1st floor of a building at Alexanderstraße 1(not 3). I'm giving hekticket 1 star because we finally got our tickets, but the lack of information was really frustrating.

From the owner: Egal ob Sie allein, zu zweit, in der Gruppe oder als komplette Firma reisen, wir machen Ihren…read moreBerlinbesuch zu einem Erlebnis. Angefangen bei Stadtrundfahrten und Themenführungen, über VIP-Tickets für Museumsbesuche und Sonderausstellungen, bis hin zu Teambuilding-Events und individuellen Chauffeurfahrten oder Bustransfers. Interklassik ist Ihr Service-Partner für Berlin. Aber unser Produktportfolio umfasst noch mehr. Für Tagungen und Kongresse erarbeiten wir individuelle Rahmen- und Begleitprogramme. Mit unserer eigenen Theater- und Konzertkasse bei "Dussmann das KulturKaufhaus" und den besten Kontakten zu den Berliner Veranstaltungshäusern, verstehen wir uns als Ihr kompetenter Ansprechpartner bei der Buchung von Tickets und Eintrittskarten für Theater-, Konzert-, Show- oder Sport-Veranstaltungen in Berlin und Umgebung und können Ihnen in der Regel auch für bereits ausverkaufte Veranstaltungen Tickets in den besten Kategorien anbieten.

So professional and fast! I needed biometric photos last minute for the Ausländerbehörde and got a…read moreset I was actually pleased with. The photographer was very nice, spoke both German+English and even took several photos before I chose which to print. You gotta look good (or at least decent) in legal documents that will live with you for awhile right? :)

Stay away, if you possibly can. Just for a standard, postcard size print they are asking up to 7…read moretimes more than the alternatives within 5min walking distance. And if they hear an accent in your German, the service will become very direct and unfriendly. I'm not calling any names, but I'm sure you know what I'm trying to say.