the online call in costumer service sucks, I've been on hold for two hours. In my head there's a lot more bad words in this review. I suggest getting more human beings to work for you. you suck koodo. read more

I recently needed to change service providers as I needed more data than the my then provider's plans offered. The workers at this store were as helpful as it is possible to be. They offered suggestions that would have saved me money, just the opposite of upselling and pointed out a major bonus they were offering I was unaware of which resulted in a large saving. If every business was operated in such a friendly and helpful manner it would be a much better world. read more

I have contacted Koodo for the same thing 3 times. I travelled to Europe from July 9-31, during that period I took out my sim. On July ​ I eeded to verify my bank codes with my Canadian number, so I went to the Koodo site and activated international roaming for $15 for the day to solve it. Once I did, I opened the data and used it for my bank apps etc. After 4 hours, I cancelled it and I contacted Koodo technical support to verify my cancellation and he confirmed it. But my bill said another history. I got charged every MB and the technical support call etc. Not the $15 only that I was expecting. I called and the guy told me that he can't see the activation but the technical support guy that spoke with me and confirmed that I cancelled properly left a message saying that I did. However, he can't do anything. So, I feel that I need to pay an unfair price, even if I did the right thing. I will pay but this will be my last bill with this company and never recommended it after this. You can't find your right even if they record every call. Very disappointed. read more

I had no problems with Koodo's coverage but there are a couple major detractors that would make me hesitate to use them again. First, their service is basically self serve online. It's decent amd easy to understand but if you want to email or talk to a person they charge you 10 bucks. That doesn't make me feel valued as a customer. Secondly, when I left Koodo for a better deal they stpped texting me my bill. I had a final bill I didn't know about and received no text or email communication about it until they called to tell me they were sending it to collections. I tried to email them about this but the email bounced back. That was the straw that brings me to share this on social media. read more

I've always received consistently friendly service here regardless of the reason I needed to go in. No longer with Koodo but that's only because I got a better plan with another company. The staff here are certainly the best I've ever seen for any mobile phone company that I've dealt with and I've been with them all or have spoken to their staff at some point. Will certainly miss the exceptional service I've received at this location. read more

The only reason why this gets a high rating from me from someone who is hot and cold about cell phones is 'cause I have a relative that is staying for 6 weeks here and she needs a cell phone. I was able to buy her a cell phone up front with some pay as you go minutes. Their plan was a lot more reasonable than some of their competitors for something very short term. read more

Spot On!!! I have been with Koodo for 5+ years... I started out with the lowest, on the scale of free iPhones, Meh... I kinda had to. The iphone worked great for the duration that I had it, and my needs became less because of it. I just got a text for an upgrade to a new phone, these guys are great, saved me and extra $20/ month for the same plan... plus I got the new iPhone SE !! The customer service was outstanding! Did I mention freebies, and discounts?! I am pretty stoked, and have always got great service from Koodo! Kudos to Koodo, keep up the great work, and thanks!!! This is for both Oakridge and Pacific Center. read more

I consistently get rude customer service from the people that work at this particular Koodo. I bought my phone there, got my plan there, and pay my bills to the company every month. However, whenever I go in and ask questions or get service, the people there act like they are just hired to stand around, or else they try to to brush aside my inquiries. They also like to take a rude tone. Like you're supposed to be some kind of an idiot. (... Hey, cool guy, you're the one who works at a Koodo stand at the mall). I got my phone there because Koodo seemed more flexible about their phone plans than bigger companies, though I did end up paying more for the phone, itself. Every time I drop in to ask questions or get service, I kind of regret my original decision. read more

Koodo has broken their business into stores, customer service, and web store. All three pieces are inept, have no decision making capacity, and consistently blame the other pieces for problems. The customer service is the worst I have ever experienced. Please do the wise thing and go elsewhere for mobile phone service. read more

I've been with Koodo for 8 years. I've always paid my bills on time. But I switched over to another company only because I got a corporate plan with them. I owed Koodo about $300 for my phone when leaving. I paid my bills through them automatically charging my credit card for whatever the balance was but I guess they didn't do that for the remaining balance. So I go into Koodo to pay it but apparently they aren't allowed to take it in person and I must call them. So I call and the wait is 45 minutes. I tried numerous times but the wait was always way too long so I never got around to it. They make it so god damn hard to even give them money. Instead I've been sent to collections for the first time in my life. If Koodo wants their money they should really work on making a user friendly method. I will definitely be switching all my family members plans to a different provider. 8 years of being a loyal customer and this is how it ends lol read more