don't trust these people. I hit a cellphone and told them I wanted to but it as I keep my phones a…read morelong time. after I got bill, I noticed they said I was rent phone and had to return it once my two year contract was up. I reattended the store and said that is not what I told u I wanted. they said u signed the contract and should have read it better; I asked for copy to review and they said we don't have it, they are only at heard office. don't trust these guys

I went into Telus, Tillicum Mall in Victoria, on a Sunday to switch over my plan. I first talked…read morewith Jen getting clarification to all my questions. She was patient and very helpful in explaining how the corporate plan worked. I returned with the final decision to go with Telus. Jen was busy so I worked with Dylan. Dylan was kind and very professional. He walked me through step by step about the plan. He helped with ensuring that my son, who also joined my plan was added to my plan even though Dylan would not get commission on this transaction. Dylan's first line was to ensure I was happy and understood all about the plan. Because of his exceptional way of dealing with customers I decided to upgrade my phone. I can't thank Dylan enough and know if I had any questions he would have no problem helping me.

Kellan at Mobile Klinik was highly recommended and were they ever right! I went in there with a…read morenumber of issues, some complicated, some not. Kellan approached each one with enthusiasm and a can-do attitude. He spent almost 2 hours with me, fixed everything including solving what appeared to be insurmountable error issues. He explained it all to me which I appreciated (being of a certain age). He also saved me a very significant amount of money.

On Xmas morning I was given a smart watch for my new Samsung phone. We paired it immediately and…read moreall was well. After getting back home I found i could not get on wifi, my old phone and laptop connected but not my newer phone. I googled and found a number of suggestions and I also tried Youtube but none of them got me back on wifi. After going to two cell phone repair shops in Victoria and spending about 20 minutes at each place, no reason or solution was not found but the last repair person I spoke with told me to try Mobile Klinik (pronounced clinic) as they were reported to be the best for Samsung products. The next day I went to Mobile Klinik and Kellan was the person I was dealing with. After about 15 minutes trying different things, he couldn't find the reason so I suggested we do a reset and restore but Kellan found there was no option to do so. He then suggested I bring in my laptop and older Samsung phone to the store to work with as I couldn't even bring my new phone back to the retailer as I wasn't able to get my personal information off until it was wiped. Few days later I bring my devices in and after spending two hours (no exagg.) he was able to reset and restore my new phone to be able to get wifi. I definitely recommend Kellan at Mobile Klinik at Hillside Mall as I couldn't have been happier.

TickTockTech's business model and pricing plan ensures that you only pay for the service you want,…read moreand ONLY for the time it takes to complete the work. Add in the level of experience their technicians have, and the professionalism of their dispatch staff, and you'd be crazy to go anywhere else for IT support.

Best mobile Computer company in town Tech formatted and…read morereinstalled windows. Computer runs perfect now -thanks!

So refreshing to find a cell phone family, local business that shows they truly care about their…read morecustomers by providing invested, thorough, competent, friendly and caring service. No more shopping mall phone stores or kiosks for me!

My husband and I both got our phone From here and the service was amazing!! They went…read more above and beyond and before we even signed up to get our phones with them, my husband dropped off a phone for repair and they even dropped it off at our house. Can't say enough good things about this business.

I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.

I bought my first PC from Stacey in the late 1990s. I've been back many times over the years for…read moreodds and ends for other computers, service on some of them, just information etc., etc. I've always found Stacey to be polite and helpful and forthcoming with information. I never observed anyone else being treated with less consideration. I'm not sure where the nasty reviews come from, but the contrast between my experience and the claims made, does make me wonder if it's more about rubbishing a competitor than reporting an actual customer service experience...hmm!

brought my computer in for repair and minimal communiation for a month. I finally got ahold of them…read moreas I need it for work, and they offered me a loaner computer. Weeks, then months passed. they won't answer my calls, messages or email. I never got my computer back! it's been over a year.

Great service from all staff . Brad transferred dat from my 15 year old laptop to a new one and…read morecleaned up old programs. Fast service ,reasonable cost. Will use again

Great work installing a new battery in my cell phone. Price and service very good Will definitely…read morecome back in future