Devin and his crew did an outstanding job for us. They were very quick, professional, clean and efficient. We couldn't be happier or more thankful for their work. We highly recommend Kootenay Flooring. They pulled out the carpet and replaced with Vinyl Plank, they also framed in a den and added a door for us. Their work was just fantastic and with us being away Devin handled everything so well. Just excellent. Thank You. read more

I've had great experiences with this company in the past. However I ordered flooring to get delivered and was not treated right. An already irritated man and woman showed up. The man called my mom stupid and useless because she couldn't help carry the flooring out of the truck and into our basement. My mom has a broken foot with a cast. The woman was swearing quite loudly for unknown reasons so I politely asked her to stop as there were children around. Her response was to spit in my face ( during a pandemic) and yelled "fuck you". APPALLING! I gave them the cheque and the man proceeded to quite aggressively throw the flooring onto our driveway, while continuing to belittle my mother. Quite unfortunate experience. I even tried to help them out and called some people to come help. It never hurts to be kind to people and if your working in the customer service industry I suggest you make kindness your goal. Hopefully you guys can work on this issue so other customers can have a better experience! read more