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    Korean Air

    2.9 (15 reviews)

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    This was the letter from the Consulate General of Vietnam in Houston.

    Wrote this on Korean Air LAX review too, but felt compelled to write it here too. Hopefully, Korean Air can use this to provide better customer service in the future. My friend and I recently had an incredibly frustrating experience with Korean Air's check-in personnel name Jen at Los Angeles International Airport (LAX) that I feel compelled to share. Please note, it was my friend's paperwork that was supposedly the issue. I decided not to board because I wanted to travel with my friend. So, my financial lost and any other bad experience was not DIRECTLY associated with Korean Air. Traveling with my buddy, who hadn't been back to Vietnam in 20 years, we were eager to fly with Korean Air due to its positive reputation for customer service and in-flight amenities. Upon our arrival at the check-in counter on September 22nd, we encountered an issue with Jen, a staff member. Despite my buddy's Vietnam Visa clearly showing an expiration date of 06/20/2028, Jen insisted that the "6" resembled a zero. Despite our attempts to explain the misprint (issued date was 06/20/2023 matching the day and month of the expiration/expiration year was also 2028), Jen refused to acknowledge the validity of our visa, leading to a series of events that resulted in significant financial loss and a delay in our travel plans. Despite our pleas, Jen showed no empathy. She reluctantly allowed us time to contact our travel agency but provided no assistance, leaving us feeling pressured and unsupported. After securing a confirmation letter from the Consulate General of Vietnam in Houston, Jen's response was disheartening. Instead of offering reassurance, she responded with a nonchalant, "Oh, you got it?!?" This lack of professionalism was deeply disappointing. Jen's callous remark, "well, you better hope you make it," when we inquired about expediting the boarding process due to the delay at check in, further belittled us. Also, she mentioned that any difficulty once we arrived to Vietnam has nothing to do with them and hopefully we don't have to speak to them again. Hmm? If that was the case why didn't she accepted the Vietnam visa and let Vietnam immigration deal with us when we arrived. Anyways, despite this, we managed to pass through security and proceeded to board the flight. However, Jen called us right after security and claimed that Vietnam immigration had contacted Korean Air, stating they wouldn't accept the letter or visa. She was waiting at the gate to stop us from boarding the plane. This conflicting information left us bewildered. We called our travel agent and they wanted to speak to Jen. She put them on speaker and kept insisting that they made a mistake on the visa and she can't let my friend board. I must admit, our travel agent did speak to her in a high tone voice. She handed the phone back to us and said, "Wow, what kind of attitude is that?" Wouldn't you be frustrated too Jen, if this happened to you. Bear in mind, we were both respectful to her the whole process, even though we knew this was absolutely ridiculous. We were not allowed to board and the plane took off. Subsequently, we decided not to give up and book a flight with Starlux Airlines on the same night. Their staff did question us about the misprint but understood our situation, accepted the validity of the visa, and facilitated a smooth check-in process. Their logical approach provided a stark contrast to our baffling experience with Jen at Korean Air. Surprisingly, upon reaching Vietnam immigration, we passed through without any questions/issues, casting doubt on Jen's claims and making us question her motives. The financial loss incurred amounted to $1800 for my buddy's ticket, covering the forfeited ticket cost, additional expenses for a new flight, lost hotel reservation, and the valuable time wasted during a 12-hour layover. I did not include my expenses as it was my choice to stay back and travel with my friend. This experience has left us deeply disappointed in Korean Air's customer service. We hope that this feedback prompts improvements and ensures that future travelers are spared from such distressing situations.

    Dinner bibimbap
    Elisha R.

    Had only used Singapore Airlines for our international travels but they no longer do nonstop to South Korea so we had to start using Korean Air. My daughter is now teaching in South Korea so we are flying every 6 months. So i used this airline twice last year and just got back a week ago for this year. Now Singapore Air set the standard, that is the best airline domestic or international, service cant be beat whether its checkin or inflight. And meals like eating in an upscale restaurant. Now for Korean Air, i will say service is just as good. Food is ok, but where they make up for everything is legroom. Man that makes them top of my list now. Their in flight entertainment is solid with new releases, classics, foreign films and tv shows, The Goldbergs Brooklyn Nine-Nine. On this flight i watched Current War, The Joker and Jumanji The Next Level. Good music selections, games. Plenty of cartoons and stuff to keep kids busy also.

    This station unfair with customer.

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    Spirit Airlines - Damn fools charge you for everything!

    Spirit Airlines

    1.4(2.8k reviews)
    10.7 miWestchester

    A friend of mine, with whom I collaborated on social media, was visiting Miami from Colombia. Since…read moreI had some days to spare, I decided to book a last-minute flight from LA to Miami to meet her. I was able to find a red-eye flight. I had low expectations for this airline, but fortunately, the flight was not bad at all. The seats were okay in comfort. It is true that most things are a-la-carte on this airline. However, I appreciate getting a large bottle of water, as opposed to the small cups other airlines give me. The food and snacks were okay in quality, and I appreciate them actually having good on this overnight flight, as other airlines (ahem, American Airlines) do not stock food on their overnight flights. The crowd, for the most part, was not too bad. In fact, only one old salt on my row had some attitude, but that was put down fast. The arrival at Miami airport was on time, and baggage claim took a reasonable amount of time. Looking back, I would not rule out flying on Spirit if I had to. The experience was decent.

    THE WORST AIRLINES YOU THI K YOUR SELLING CHEAP TICKETS THEN…read moreCHARGE 75$ for a carry on So in reality your ticket is over 100$ They think they are slick but they screw you over price wise What really got me was the staff asking us to open the shades on the plane during take off then again landing They stated the reason for this is to alert them if WE the passengers see anything on the ground that's dangerous YOU HAVE GOT TO BE KIDDING ME !!!!!!! So now I'm paying to save lives???? Lastly to talk to an agent for modifications you get charged 30$ just for the assistance they provided!! This has to be illegal The worst schemes and staff this airline is so ghetto how are they even operating I'm disgusted

    Photos
    Spirit Airlines - Legroom for person who is 5'8. Worst Ever.

    Legroom for person who is 5'8. Worst Ever.

    Spirit Airlines
    Spirit Airlines - Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

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    Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

    American Airlines - in the air

    American Airlines

    1.4(5.5k reviews)
    11.1 miWestchester

    The flight attendant going through each aisle selling snacks and beverages to passengers passed me…read moreby without asking. I was not looking away, nor was I asleep -- I was looking directly at her and waiting for my turn. She did not make eye contact with me and focused solely on the other passengers. I am not sure why this happened. Could it be because I am Asian? I cannot find any other explanation. In my experience, I have noticed this type of behavior from Caucasian female flight attendants toward Asian male passengers on more than one occasion. I do not usually write reviews, but I felt this deserved attention, as it has become a pattern over the years of flying. It happens consistently, and only with certain flight attendants. This occurred on a flight from Santa Ana to Chicago O'Hare on May 12. Please take this seriously. Passengers of all backgrounds deserve to be treated fairly, equally, and with respect. As paying customers, we should never be made to feel invisible or overlooked based on how someone perceives or stereotypes us. Thank you.

    This company is a scam. I had a flight for 2 from LAX to CMH for $1500 which was originally under 2…read morehours each way, 4 hours in total. Then, I got a notification that a stop had been added between the connection points, causing our flight to go from under 2 hours to 8-10 hours EACH WAY. In return, I only got offered $70 per ticket in flight credits. I called American Airlines to speak to a representative, and Flora was extremely unhelpful in suggesting flights which were about the same in air time at the same expensive price as a continuous 2 hour flight. I offered to let it go if they would just provide us with a meal since the flight had become horrendously long, but she kept insisting that she would absolutely not compensate us anything. To make matters even worse, she told me my only options were to just accept it or get a refund, and that I only have 24 hours from the time of my phone call before the refund offer would be rescinded. Absolutely unbelievable service. This will be my first and last time flying with them, and if I can find a similar or better flight within the next 24 hours, I will definitely be getting that refund.

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    American Airlines - Cracked the bottom of the case

    Cracked the bottom of the case

    American Airlines - Wedding they missed

    Wedding they missed

    American Airlines - A Cup of Cappuccino at $6.25 + Tax (small cup)

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    A Cup of Cappuccino at $6.25 + Tax (small cup)

    Norse Atlantic Airways

    Norse Atlantic Airways

    1.6(183 reviews)
    10.6 miWestchester

    This is the main 'Norse Atlantic Airways customer service' (Toll Free) phone number:…read more1*877*456*2077. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I needed assistance and decided to call this business at 18883250268 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    Norse Atlantic Airways
    Norse Atlantic Airways
    Norse Atlantic Airways

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    JSX - Sitting area

    JSX

    3.7(337 reviews)
    10.9 mi

    Smaller than Las Vegas but same great service. In and out and we feel weird being only 30 minutes…read moreearly but...we apparently are really early! Love it, gonna be hard going back to the big airports. This is too much fun! Cookies, water, and coffee is what you get here. No frills, but who cares?

    I've been flying JSX for a number of years, ever since they were a fledgling airline. I've only…read moreflown their Burbank-Las Vegas route, one of their most popular. Burbank was their first LA airport; they now also fly out of LAX, Santa Monica and Orange County. I've seen the brand's fast growth, as witnessed by their ever-increasing number of destinations, subsequent increased crowding at their airport hangars, and ever-increasing costs for flights, valet parking and rental cars (JSX works exclusively with Go Rentals). JSX's main advantage over traditional commercial airlines is their more comfortable overall experience. Touted as a semi-private airline, they fly out of private hangars, thus avoiding TSA. You are only asked to arrive 20-30 minutes prior to your departure. There is no online check-in available or needed, it's a simple and fairly quick process. Since the planes have no overhead bins, all bags are checked except what can fit under your seat. The waiting areas in the hangars are lounge-like, with complimentary snacks, a hot beverage machine and a flavoured-water machine. The airplanes are all small Embraer ERJ 135's or 145's with an average capacity of 30 passengers. There is one flight attendant. Beverages (including alcohol) and a snack tray are complimentary. Wi-Fi is free (Starlink) . There is one restroom at the rear; I've always found the water pressure in the sink to be very low. I've mostly flown the Embraer ERJ 135, 10 rows with a 1-2 seat configuration. Twice I've flown the 145, 16 rows with a 1-1 configuration, but these seem to not be used so much on the BUR-LAS route. I've seen the Burbank hangar go through a few modifications over the years, all for the better. The restrooms were quite pathetic in the past. The waiting area has 2 sections, one more enclosed and quiet--this area has been improved. The boarding area now has more security measures like a conveyor belt for screening your carryon. With the airline's growth, there have been some negatives. Flights have increased more than $100 each way to/from Vegas. The cost for choosing your seat also increased. Parking was always valet-only, the cost is now prohibitive. It's more economical to rideshare here, as do most folks, causing a traffic backup in their drop-off area. With more frequent flights arriving and departing, and with more destinations, the lounge can get crowded. Plus in Burbank, luggage from arriving flights is brought directly into the hangar (vs. in Vegas where passengers collect their luggage plane-side). I've only had a flight delay once. With about 6 flights/day or more to Vegas, a flight cancellation is not as horrific an issue as it would be to a destination with less flights per day. Despite their growing pains and increasing costs, I'm still a fan of JSX.

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    JSX
    JSX - Ready to go!

    Ready to go!

    JSX

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    Delta Air Lines - Love window seats!

    Delta Air Lines

    2.5(113 reviews)
    10.4 miWestchester

    This is the main 'Delta Air Lines customer service' (Toll Free) phone number: 1*877*456*2077. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I contacted this business at 18556689025. for assistance, and overall, the experience was decent…read more The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed. It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them.

    Photos
    Delta Air Lines - Delta self check-in kiosks inside LAX Terminal 3.

    Delta self check-in kiosks inside LAX Terminal 3.

    Delta Air Lines - September 10, 2025 | Wednesday | View | Breakfast | Window Seat | 1st Class!

    September 10, 2025 | Wednesday | View | Breakfast | Window Seat | 1st Class!

    Delta Air Lines - Beach view | In flight

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    Beach view | In flight

    Singapore Airlines - In the back of the plane

    Singapore Airlines

    3.6(116 reviews)
    11.0 miWestchester

    I needed assistance and decided to call this business at 18883250268 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    This is the main toll-free telephone number for Singapore Airlines customer service. Call 1 (877)…read more456-2077 to connect with a live representative for assistance with reservations, ticket changes, cancellations, baggage inquiries, refund requests, and other travel-related services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    Photos
    Singapore Airlines - Let's go already!

    Let's go already!

    Singapore Airlines - Slippers for the cabin

    Slippers for the cabin

    Singapore Airlines - Inflight entertainment screen.

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    Inflight entertainment screen.

    ITA Airways - Check in at LAX ITA terminal

    ITA Airways

    1.6(133 reviews)
    10.6 miWestchester

    This is the main 'ITA Airways customer service' (Toll Free) phone number: 1*877*456*2077. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I needed assistance and decided to call this business at 18883250268 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    ITA Airways
    ITA Airways
    ITA Airways - It's madness!

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    It's madness!

    Delta Air Lines - Delicious egg and cheese frittata for breakfast in the Premium Select cabin (LAX to Auckland)!

    Delta Air Lines

    2.1(1.3k reviews)
    10.6 miWestchester

    Delta is MY airline! They are efficient, friendly.. and I like the food offerings in terminal 2…read more I appreciate that they tagged our bags for a rapid transfer at our intermediate airport. Touchless ID for TSA pre check is a breeze. Their screens make sense and help travelers be more independent. Always use the app to track our bags too! Everything is clean and neat too. Taking a reward flight... Thank you, Delta!!

    Traveling alone with an infant is already stressful, and this travel day honestly broke me a…read morelittle. Due to extremely long lines and understaffing at check in, my baby and I missed our flight. I was overwhelmed, exhausted, and trying my best not to completely fall apart in the airport. Chris, the manager, stepped in and completely changed the experience. He was kind, patient, and genuinely compassionate while I was having a very emotional moment. Instead of rushing me through, he took real care in helping us, rebooked us for the next day, and made sure we were okay. What stood out most was that the following day he personally assisted me again to ensure everything went smoothly. That level of attentiveness and empathy meant more than he probably knows. Travel days do not always go as planned, but employees like Chris remind you how powerful kindness and professionalism can be. Delta, please recognize Chris. He turned a really difficult situation into one I could actually get through.

    Photos
    Delta Air Lines - Love window seats!! View!

    Love window seats!! View!

    Delta Air Lines - Thank you chocolate just before landing (LAX to Auckland)!

    Thank you chocolate just before landing (LAX to Auckland)!

    Delta Air Lines - Inside our handmade amenity kit bags - really nice touch!

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    Inside our handmade amenity kit bags - really nice touch!

    EVA Air

    EVA Air

    3.3(134 reviews)
    11.2 mi

    Service was nice alot of movie to watch the food was good there was no crying baby or toddlers very…read moretrustworthy would go on again.

    It's my first time to fly under this airline heading to Asia and it's just appropriate to compare…read moremy experiences against others. My plane left Los Angeles International (LAX) exactly as scheduled, flight preparations were organized and folks got in line according to their assigned zones. Many of our senior citizens in wheelchairs were allowed first and there were a lot of staff who facilitated the departure protocols. The flight was very smooth with some bumpy ride along the mid-flight but seems comparably similar with any other flights I've taken everywhere. The stewards and stewardesses seemed not so sweet and focused, not the usual, can we offer you something"? I'd say, it's probably cultural although this are just observations on my part, since this time, I bought an economy class ticket during the last minute. Eva Air has the best food compared to other airlines that fly the SEA route, chicken pasta, Chinese-style cooking and a comprehensive fruits and sandwich galore accompanied our meals. The timeline for serving food and snacks was perfect, not so late nor early, just about right. They also seem to recognize our need to sleep and allowed quiet and dark during our flight and bathrooms were also clean and fully packed with everything we needed. One observation is the wide seats and better spacing of their plane compared to other Asian airlines, who pack their seats and seem very tight and skimpy. The stay over transition was alright although they (Eva Airlines transition staff) keep asking for printed tickets in Taiwan when some of us had difficulty activating our phones to show them our online boarding tickets. Since passengers aren't able to access anywhere, they should have a better way of not trying make us feel, we have to painstakingly look for a WiFi access (was too weak for an international airport and inconvenient to those travelers just passing by) to be able to show them our boarding tickets again! Our transfer trip wasn't too bad as we safely landed in Manila on time as scheduled, and smoothly.

    Photos
    EVA Air - Whoohoo I'm in

    Whoohoo I'm in

    EVA Air - Finally taking off

    Finally taking off

    EVA Air - Chinese meal option

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    Chinese meal option

    Korean Air - airlines - Updated June 2026

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