All staff were amazingly helpful polite. After wearing the new specs for a week, my husband's…read moreglasses were not comfortable. No problem. A few minor adjustments made a major difference. We will return. Shout out to Nemo

Despite making an online appointment and completing all of the pre-visit documentation, as well…read morereceiving numerous texts and emails from Vision Works afterwards to verify it, when I got to the facility in Willow Grove, I discovered that I did not have an appointment at all. I showed the email I had received that morning confirming my visit to the person at the front desk only to be told I'd have to reschedule. I am intolerant of incompetent service so I simply left and made an appointment with another provider.

I came to LensCrafters in a desperate need to get immediate glasses because I had damage…read more Initially, everyone was funny and kind and I was introduced to an array of frames. I had called prior to me coming in to explain how serious my situation was and to make sure that they can make immediate glasses. As I was speaking to the representative's I made it really clear of the type of things that I like in the business that I'm in. I picked a very expensive frame, Expecting my glasses to look decent when I pick them up. Instead what I received was something that looked like it was from my childhood way back in the 70s before advanced technology existed. I was told by one representative that because of my prescription that's what happened and that if I wanted thinner lenses I would've had to wait because they were in stock. I was on And an emergency trip to Pennsylvania on my way to Maryland and only an hour or so and there was no way in the world I could drive with my prescription. I paid over $300 for some of the worst looking glasses I have ever seen in my life. I'm disgusted and I want a refund immediately and I'm going to be contacting them today. Just terrible smiled in my face to get a sale and stabbed me behind my back with glasses that make me look like a reject from the movie Nerds.

I had an overall great experience with a nice woman named Haley Paul. She got me all of my wants…read moreand needs in glasses, contacts and more. amazing customer service and knows how to be personable and connect to a persons specific needs. would recommend going there again.

I've gone here for 10+ years, I will NEVER return to this location…read more The eye doctor was AWFUL. Truly one of the rudest medical professionals I've ever had the displeasure of dealing with. She made huge assumptions about my disabilities and body, made cruel comments about by wheelchair and shamed me throughout our entire appointment. I would not wish this doctor on my worst enemy and I will be telling everyone I know who wears or needs glasses to stay FAR FAR away from your establishment. I noticed a plus size assistant in the office and I can only imagine the way that poor women gets spoken to on a daily basis from this eye doctor. Disgraceful mean girl energy from top to bottom, my husband was surprised I didn't tell her about herself on the spot but I was trying not to match how absolutely RUDE this woman was.

I've been coming to America's Best in Abington for several years now. While I wouldn't consider my…read moremost recent visit to be problematic, I truly believe the employees here should be exhibiting more professional behavior. I was seen at my scheduled appointment time. The eye doctor appeared to have been doing more than just her job, which was fine. She asked me to have a seat in the pre-exam room before we went into the exam room. She casually mentioned that a few staff members were absent, hence why she was doing various things. Completely understandable. She was very kind and polite through the whole visit and listened to my concerns in the exam room. What I didn't agree with were the employees at the front desks loudly discussing the multiple call outs that day, who is reliable, who isn't, who works hard, who slacks off, etc. I've been in customer service before so I can understand the frustration, but this is NOT the conversation you want to be having while there are clients in the store. I was trying to browse some eyeglass styles and this is all I heard in the background. These types of conversations should be kept private or should be discussed when the store is empty. It was a little off putting to witness this. Needless to say, I sat down with a gentleman (possibly a manager) at the desk to order a pair of trial contact lenses. He ordered them and printed my receipt but didn't engage in any sort of conversation with me. He just seemed annoyed by the people who missed work that day. This is my preferred location for eye exams. My hope is that the employees receive feedback about when to keep conversations private, or the team hires more individuals to keep operations running smoothly.

My wife and I have been going to Dr Lee for several years. He has been nothing short of excellent…read more Great service, thorough evaluation and no pressure to but glasses from him. He is also very kind and gentle.

I've been going to Dr. Lee for many years. I started seeing him when he was at LensCrafters and…read morethen followed him when he opened his own office. His exams are thorough and he really explains everything. Because of family history I'm at high risk for glaucoma and macular degeneration. I opt for the photograph of my retinas-costs 35 dollars extra, but it's worth it for my. My only complaint is he doesn't take the Davis Vision plan I purchased last year. I didn't want to change eye doctors, but I'll purchase my glasses somewhere that takes Davis Vision.

The front desk staff Jules was beyond helpful. This office was not able to provide a service I had…read moreinquired about but she and the staff went above and beyond to make sure that I had some places to call as options-and so nice as well!

This review is NOT for the practice, but a specific doctor. Who is selfish, and NEGLECTFUL! I had…read morebeen seen in the Hatboro office and had cataracts surgery scheduled in a few months. One day, my eye went crossed out of nowhere! I called Hatboro office, and they were booked so they made me an appointment at the Abington location, it was the day before a holiday. Geoffrey Kaplan was who my appointment was with. When I arrived, the front desk woman, came out and told me the doctor said to keep a patch on my eye until my surgery in a few months. He told her; to tell me, it would be a waste of my copay to be seen today. I was already there. He didn't even bother coming out to LOOK AT MY EYE! I waited the weekend, and my eye got more crossed. I went to the Hatboro office Monday as soon as they opened and my regular doctor, saw me, and he said, I think you had a STROKE! Get to the hospital. I went to the hospital, and here, I did have a STROKE! Dr. Kaplan should of came out and looked at me when I saw him prior. I could have had another BIG STROKE, yet he told me to just keep a patch on my eye for MONTHS until my surgery. This is unacceptable and I want to warn others about the neglect this doctor practices.

Excellent and outstanding service. Appointment necessary to keep a limit on the number of people…read morethere at one time. Exam done well and pricing was fair and helpful. Signs indicated the need for full face masks and even to not ever slide it down. They were very careful EXCEPT the gentleman there never covered his nose and at times while we waited he had it totally off, even when talking to customers. That contradicts the signage.

We've shopped here for many years and love it. Great protection plan. Any damage and they will…read morecompletely replace.

The staff at this location of Bistline is a professional, informative, and cordial. The first…read moreperson you meet is Sebastian,who greets you and takes you into a room which has state of the art equipment to thoroughly examine your eye . I then met with Hudson, who is amazing. She has a way of making you feel very comfortable and communicate all of your needs. Both she and Sebastian are so professional, patient and informative. They truly care about their and that their prescription is 100% accurate. I will go nowhere else but Bistline vision care.

I had a terrific experience with Dr. G Russell and Jade the receptionist. I started to notice…read more"something" in my eye and unsure what it was called LensCrafters in the Willow Grove mall Bistline eye care if they could take a look. They said - Yes we can and come in today. After my exam, the doctor noticed it was my retina causing the vision issue and was concerned about the holes that were forming. The Dr. said to go Mid Atlantic Retina and show them this--it was a note regarding my medical situation. That information that I provided to Mid Atlantic and Mid Atlantic customer service that they saw me immediately and made sure I was cared for to protect my precious vision. I would have had serious vision problems if not for the quick response of Dr Russell of Bistline and Dr. Fineman of Mid Atlantic. If you have a concern regarding your vision or just a check up...go to Bistline and check it....it could save your eyes.

I had just started coming to Wink last summer after moving into the area, and have only had…read morepositive experiences. While I had ordered contacts here, my backup glasses lost a screw, and Wink replaced the screw in my glasses for no charge at all, even though I didn't get my glasses there. They are always so kind and accommodating in every interaction, I can't see myself ever going anywhere else.

Had new lenses placed two years ago on Old York Road and never felt the prescription was correct. I…read morejust returned from LensCrafters and when looking at the eye chart realized I could read the chart without my glasses on my left eye, but could not with my glasses.

Warning: Do NOT patronize this store…read more The store owner will F bomb you out if you ever call, text or stop by to inquire about the status of the prescription glass order. The store NEVER followed up with the delivery of eye glasses. When an expected date of pick up comes and goes with no glasses, they do not follow up with any communication whatsoever. And if you call and leave a message, the store owner will accuse of "harassing" them. Then if you stop by to inquire about the status, he will F bomb you out of the store. Owner claims he runs FOUR(4) other businesses and he does not have time to call every customer if the glasses are not delivered as expected when I made a constructive suggestion on updating customers with a simple phone call to advise them. News Flash: Obviously he knows nothing about customer services. He should be treating every customer as if that customer is the ONLY customer he has. Keep that attitude up and soon he will be out of business soon...

I am glad I found this place ,Great Dr exam. The owner and his son run the place. They both provide…read moreexcellent service and you can't beat their prices!! Will be referring all my friends and family!