We visited Windsor yesterday and my husband felt it would be nice to do a river trip in the…read moreafternoon. The choice was a 40 minute trip or a 2 hour trip. As there was not much difference in price he opted to book us on the 2 hour trip. Below decks there's a bar/tearoom and toilets. Most people opted to sit on the top deck. This has plastic seating in the first 5 rows and the back rows have padded seats. Although it was a sunny day, it was cold whilst we were sailing - had I known we were going to do a river trip I wouldn't have worn a sun dress as I got quite cold! It was a pleasant trip. Commentary was via a pre-recorded cd talking about the sights and history to be seen along the bankside and it's quite fascinating to see all the lovely houses on the waters' edge. We asked for tea and cakes which was brought to us by the Captain's 'mate' a pleasant young lady with hair dyed green! It was an enjoyable trip aside from the fact that I'd taken my 5 year old granddaughter for whom the trip was just too long. She enjoyed going through the Bray Lock gates but at that age they don't understand the incredible engineering and history behind it. I would definitely recommend a river cruise if you want a relaxing afternoon but do take a blanket or some warm clothes!

Quite a pleasant cruise. Commentary is recorded and a bit too detailed for most people. Seats are…read moreplastic, so don't expect comfort. On the whole satisfactory.

A cute tour of Windsor.....Before we traveled, I had looked on Windsor Castles site for things to…read moredo and one thing that came up was the duck tour so I thought it would be fun. The pickup for the tour is just down the hill from the castle. It is at an unassuming bus stop so make sure you find it in advance of your departure, it is right across from the theater. The tour itself was cute and lasted about an hour of driving on the streets of Windsor before you enter the river and take it for a river cruise. It is a nice relaxing tour, there isn't an overwhelming amount of sites to see and not much was really pointed out so it was just a nice relaxing ride after our tour of the castle and walking around the town. The duck boat is cute, but if you have problems with stairs, you may need to rethink it, you have to climb some pretty steep steps to get onboard. There are only about 6-8 steps but they are very steep. I happened to be on Groupon and saw they had a deal on there so we quickly purchased our vouchers. Redeeming the voucher on their website for the tickets was very easy and the tickets were emailed to me right away. The Groupon vouchers were only good for two cruises each day but one happened to be at our preferred time so it actually worked out well. If you are redeeming a Groupon, please be sure to redeem a day before and remember to actually book your tickets. There was a group that showed up who hadn't booked the tickets and redeemed the Groupon yet. Luckily for them we had a few people who didn't show up so the crew was able to work with them to get them on board.

If you're in Windsor this is a must do! No matter what the weather you will have a great time!…read more The driver and host are very funny and extremely knowledgeable about anything and everything to do with Windsor and Eaton! We thoroughly enjoyed our trip! We did take advantage of the Thursday 10am 20% off discount, before heading to Windsor Castle!

What makes or breaks a guided tour of a popular attraction like London is the tour guide. On our…read moredouble-decker tour of London, Joe the tour guide was wonderful - funny, engaging, knowledgeable and entertaining. That made the entire experience! I would also like to give a shout-out to Radu (the driver) - yes, he was an excellent driver, but he was also the perfect foil for Joe's boisterous and entertaining persona, and he really cared about the customers - he was polite, professional and very thoughtful, for example lingering a bit longer at a particular attraction to let a member of the tour get their pictures just right. I was very pleased with Goldent Tours as well - ease of booking, prices and plethora of choices. All in all - I would use them again and highly recommend them.

We booked despite the bad reviews because it was the only way to get Harry Potter tickets during…read moreour quickly planned trip. We read the reviews and understood we were going to need some patience. The problem with many reviews were the meeting instructions (via TripAdvisor) so we went to the Baker Street location a day early to scout it out. We could not find signage for Golden Tours. We did see a Harry Potter bus dropping off a group and assumed (wrongly) that the spot was also the meeting spot. Actually they do have a location (store front) near the Baker street stop. It is not on Baler Street. If you come out of the tube and turn away from the wax museum, you will find their store from down the next block. That is the meeting spot point for tours! Very important thing to know and find -- because you have to meet there to get your tickets beforehand. We missed our bus time despite arriving 45 minutes early. The staff was less than kind about this part of the trip and made no apologies for the lack of directions. They gave us headphones but there was no movie on our bus. We had set our expectations low for our son, due to the reviews so we didn't mind -- but there were some disappointed families near us. The bus was clean enough but no WiFi and the phone charges didn't work on most seats. The driver for this portion of our trip was great and very helpful given that he had to help us find someone on site to get our Entry tickets. Despite the set backs, we finally had tickets in hand and enjoyed the studio tour from here on out on our own. The trip back was easy enough but this bus driver was less friendly and at one point was screaming at another driver along a busy street in London. We actually found it comical and thought it added to the busy city feel, but I could see how many guests would find this very unsettling. All in all, it is OK if this is the way you can get entry tickets to something on your must see list, but if you have options - I'd try another company.

I rented a boat for 2 hours to go on the river with my children. They were really good and I will…read moredefinitely use them again. Upon arriving the manager was really friendly and could not have been more helpful. I did not have the feeling of any schedule for other things he had to do, even we were only renting for 2 hours, there were other customers and it was probably a busy day for them. The service was quick, efficient and no one was left waiting. He took us out on the boat and showed us what to do, recommended a route and all went well. It is a lovely part of the river as is most of the Thames in that part of the world. My children were a bit nervous as it was their first time on a boat like this and so we came back early. Chertsey Meads Marine Hire were understanding and accommodating, we did not feel silly in any way. On entering the place there are old vehicles, loads of boats, engines and other things all over the place, this is a proper boatyard and not an amusement theme park. The people working there seems to be proper experienced boating people. The boat was not new, it was not passed it either, but certainly well used. The cushions were perfectly clean, the rest of the boat not that clean but still fine. However it was a strong boat probably meant to the massive use that comes with boat rentals, it seemed totally reliable and felt totally secure which to me is what mattered. I was very happy with it There were many other customers, all seeming really happy, having a good time and enjoying the boats. On a great sunny day in that part of London on the river, it would be hard not to. I hope to return again soon.