This Kroger is awful. It's always understaffed and the lines to check out are ridiculously long. Every time I come here I get unbelievably frustrated and say never again. The last time I came here I only needed two items but the lines were so long that I finally just abandoned them and gave up. Who is the manager, how is it acceptable to have customers walking out? It's a big store and has produce and fish items I would like, but I refuse to shop here until they fixed their staffing problem which will probably be never. :( read more

This Kroger is hit or miss. It's big and they have quite a good selection of products. Since it's a Kroger Marketplace they also have clothing, shoes and household items as well. Some of the issues I've experienced is not enough staff or staff that doesn't care. On one particular visit my digital coupons worth $38 in savings didn't go through and they sent me to customer service to fix it. After waiting 45 minutes and being told by 2 different employees either "that's not my department" or "I'm on a break" someone finally came to help me. I had to take out every item I purchased for them to refund it and re-ring it up all on a small customer service counter. I wish it was more consistent with their customer service. I will continue to shop here because of the selection and convenience of it being close to every thing but they could definitely use some improvement and better training for their employees. read more

Still complete crap. The have cancelled my order twice now today. And wontbtell me why, insisting I use their shitty "AI virtual assistant" which is absolutely useless. Kroger is the leader in how to screw over and alienate customers. read more

Would not let me in 15 minutes before close to grab one thing. If you close at 10 then I don't see why I can't come in before that as long as I'm out by 10. 3 employees are just chatting at the door not letting anyone in read more

I had a bad experience at Kroger today. This morning, I bought mushrooms for $5. When I brought them home, I found over 40 bugs inside the box. I called Kroger, and the general store manager didn't seem very concerned and only told me to get a refund. At noon, I went back to the store and received my $5 refund. However, I noticed the mushroom boxes were still in the refrigerator and still being sold. The customer service staff were unprofessional -- they were chatting and laughing with each other instead of focusing on me or the issue I raised. It seemed like they were being paid to socialize rather than to help customers. The produce manager also did a very poor job. Many old fruits and vegetables with mold were left on display. Instead of checking and replacing them with fresh items, the team waited until customers picked up the old ones before putting new produce out. I saw that they had plenty of fresh vegetables in the back. The general manager is the worst manager -- he doesn't check all departments and shows very unprofessional leadership. If the regional manager keeps these kinds of leaders, then the regional manager is also showing poor leadership. read more

Purchased meat. The buy by date is the 16th February on the package. Today is the 15th February. The meat is simply rotten. I've noticed this with other meat, bread and vegetable purchases from various Kroger locations. Shame on me these many times...no more!!! I also realized, if you are able to shop at Kroger, you can afford 'Whole Foods' or 'Plum Market' where you pay same prices and get fresh food. Also, Kroger plastic bags are 50% thinner than all other stores. Don't take my word for it. see it all for yourself. Kroger was in court last year for price gouging and Kroger simply has not learned the error in their way. It's definitely a money grab. O well We accept it. read more

Kroger Marketplace - Grocery Near Me - Royal Oak, Michigan

Food isn't organized in a logical way. Staff is below nonchalant and casual. Neither me nor staff could figure out how to swipe my coupons. Generally I don't like shopping at large chains, but even when I do, I get subpar experiences like this one. read more

Constant problems. Impossible to get help with things they mess up. It's hard to believe that a company that's this size is so hard to deal with. I just got charged twice for a pickup. It's going to make my account short, causing a lot of problems. I'm done with this place! read more

Everything about this place is terrible. From crappy meat, overpriced produce and perpetually long lines. You can now add common sense, I was just carded for a bottle of wine. You'd think the white hair, wrinkles, liver spots and male pattern baldness would have been a dead giveaway, but no. I don't blame the worker, she's just trying to keep her job, I blame the managers. If you can't manage a grocery store very well, then you should have at least one successful policy you can point to. Clowns. read more

Be very of digital coupons. Kroger customer service and digital app suck. I fell for on of their digital coupons. The savings didn't come off but the u scan attendant could not adjust it and customer service was closed after 8. In hindsight I should have insisted on a return right then. I went to customer service the next day and waited in line 15 minutes, like you always do at Kroger customer service. I mistook the terms of the coupon but I could not return it because it was alcohol. Before making a purchase decision based on a digital coupon, make sure consider whether experience will be worth it and insist on sale prices with fewer hoops involved read more

Grocery pick up is a joke. Who was the genius that decided to put ALL THESE CANS on one bag???!!! Appreciate it. Loved picking all of these cans up from the end of my driveway. read more

Kroger Marketplace - In one bag?'! - Grocery Near Me - Royal Oak, Michigan

See all

This morning right at the fro t of the cooler is a half gallon almond milk clearly labeled as a customer return. Unbelievable how little anyone cares about even attempting to do a good job. Thankfully the cashiers at this store are really friendly and helpful. read more

Kroger Marketplace - Front and center - Grocery Near Me - Royal Oak, Michigan

I believe this is the largest Kroger I've ever been in (that would be Smith's for you west coasters). Not very old but still clean and packed to the gills with a myriad of good stuff. They've taken a nod from Fred Meijer and his previous "Thrifty Acre" methodology. I must admit it's the first time I've seen clothes in a Kroger! So I bought a pair of shoes. The variety has naturally expanded in response to the influx in building size. Good for us. Prices are a bit steep, I'll attribute that to pandemic, for the time being. The parking lot is huge. The bathrooms are a bit battered, but clean. The lighting is a little bright in some areas, lacking in others, which is weird for a super-store like this. What little staff that I do see, seem overworked, but they're still friendly. When I first came in I immediately noticed a lack of cashiers and extremely long lines. A distinct problem in metro Detroit, even before pandemic. While it's incredibly frustrating for a guy like me, I'm giving Kroger a pass on this, my inaugural visit, due to the Covid situation and the "unemployment-paying-better-than-cashiering-so-we-can't-hire-enough-help" theory. I honestly have no faith that this will change in the near future. But I've been wrong before! Caution. Take heed. Unemployment benefits won't last forever and Kroger is making massive advances with their "Scan and Go". As many of you know, I refuse to use these machines just in general principal. I enjoy visiting with the check-out people too much. But fair warning to the lazy, when the day comes that I'm in a hurry, the lines are long, and I only have a few items, you might see me use them. If it then becomes a habit and I give into the corporate mentality, well, that will be a sad turn of events. 05/21 read more

Avoid this store during the weekend! Very few checkout lanes open and the self checkout only has one lane available. Why can't Kroger employ more people?? read more

No electric shopping carts EVER. Always broken dead etc. WHY CANT YOU FIX CARTS ? Apparently you don't want elderly or disabled people at your store, last time I was here a lady with oxygen tank was stuck in isle dead and no one would help her. I contacted front desk. Sorry no carts. read more

Kroger Marketplace - No electric shopping carts EVER. Always broken dead etc. WHY CANT YOU FIX CARTS ? - Grocery Near Me - Royal Oak, Michigan

There are four self checkout sections. Each section has six registers. There's only one section open, and, LITERALLY, 43 people in one long, Long, LONG line. I asked the manager if he knew how long the line was and he said yes but had no employees available to staff the 18 unused SELF-CHECKOUTS. Hey you corporate Kroger idiots: WHAT'S THE POINT OF *SELF*-CHECKOUTS???????? read more

Horribly understaffed, no matter what time of day or week you go there's always huge lines and MAYBE one checkout line open. Lived in Royal Oak since 2021 and there have been no attempts at improvement I hate coming here. read more

It's a nonstop problem at Kroger! One or two checkouts open and a giant line at least half way back to the back end of the store for self checkout... Do better Kroger! read more

Kroger Marketplace - A really long self checkout line because Kroger is cheap - Grocery Near Me - Royal Oak, Michigan

Kroger pick up has been horrendous the last few months, and going inside doesn't make it any better. Slow slow slow and always out of stock. This location could do better. read more

Lines out past the mid store aisle. Only self checkout open and only half of those lanes open. Simply no one cares here

Cash withdrawal scam at Kroger. When you got through the checkout line with a card, you are asked if you want cash back. No mention of a service fee is on the screen, YET. You enter your PIN and get your card back and Once you are about to finalize the transaction, suddenly a message about a fee for the cash back appears asking you if you accept it. If you hit "no" the entire transaction is cancelled, not just the cashback and you have to run your card through all over again. You know damn well Kroger could inform you in advance of a charge to get cash, but they count on you being impatient and just going tbrough with it. Kroger is attempting to create a monopoly on retail groceries by buying up all competitors and merging. If they accomplish this they will bleed us dry with sky high prices. read more

I have shop to this store several times and I had the most horrible experience and I will never shop here again!!! I came to this store where I had roses and a cake which was reserve for me. As I got in the store I picked up more items. While in the self checkout I'm checking out not thinking about anything. My son say mommy that lady is watching you and keeps walking over here. If I'm able to post the receipt on here I will! So I looked and this young lady name Patricia comes over to me and say are you going to pay for the roses? I looked at her and said girl please leave me alone with the nonsense. She then gets a younger guy and they both looking at me which I later found out Patricia told him to watch the people with the flowers..... First of all, the flowers were the 1st thing I ring up and secondly I wasn't even finished my order she approach me in the middle of my transaction. After I finished my purchase I spoke the manager at customer service which I didn't appreciate at all the way I was treated. The young lady had 2 options she could've look on her screen to see what transactions I rung up already, or she could've wait until I was done the transactions to see if I was going to ring it up. She choose to tell the boy to Watch me???? My question what gives her the right or even tell someone to watch me? WHAT would make her think I'm going to steal when that's the first item I rung up. I'm wondering if I was a white woman would she had done that. I'm a business owner and I to have my own store!!!!! So I don't appreciate the way I was treated and you must watch who your talking to because you never know who people are. PATRICIA!!!!! read more

Kroger Marketplace - Roses for $17 that was rung up at the beginning of my transaction. However Patricia accused me of attempting to steal. - Grocery Near Me - Royal Oak, Michigan

This place is absolutely awful about having enough lanes open. Loads of self checkout but very few available. They are characterized by this, not an anomaly unfortunately. read more

I ordered a grocery pickup for the first time and set my pickup window for between 6 and 7pm. I arrived at 6:05pm, checked in, and got a call 5 minutes later that my order isn't going to be ready until 7:30. So I have to sit here and wait for an hour and a half. If I could give zero stars I would. I will never be back. read more

I see so many reviews stating the long wait times as the reason for Kroger's less-than-stellar reviews. Yeah, the lack of open registers sucks but I am a self-checkout gal, so I don't mind. Plus their staffing never bounced back after COVID (a lot of people didn't return), not that they ever had great checkout service. Staff is great but wait was awful. So my 2 stars isn't about the wait. My 2 stars is solely on product. First, their prices, even sale prices, are ridiculous. It won't break the bank but their "deals" are few and far between. Meijer is hands down cheaper for basics. Meijer also has better meats and, here is the real rub, better produce. This is a 2 star issue for any Kroger I have ever been to - their horrible produce. Overpriced for old, gross produce that they hold onto far past their prime. Their pre-cut fruit is always, ALWAYS slimy. I wonder if it's cut off-site, frozen and then shipped because anytime i buy it, yes I check the date, it's slimy and turns acidic within 24 hours. Their veggies are always the lowest quality. I think they get the bottom barrel from distributors because it's just sad. Not to say some things aren't decent but why pay more for decent, when you can go someone that has pride in their products and pay the same (or less) for great. It's just overpriced low/middle road junk. read more

My first impression was there was zero carts and I had to walk to the other side to grab one. I get being short staffed and everything but still there should've been at least some thing for me to grab to do my shopping. I do like that they do have a clothing section now for seasonal items which is always great to bring in new things to bring people to Kroger. But I also didn't like how I went up to the deli to grab some thing and they were closed and only did grab and go but they're grab and go was completely empty. I understand we're going through a pandemic and there's a short staff of people to work places but maybe they would have better luck if they hired their wages and pay their employees fairly where they were more competitive with places that didn't have this problem. read more

See all

Came in here on a Sunday, 10/21/18. Their fresh fish counter was pretty busy, they had 25% off all fish. I bit and bought a pound of lake perch for $5.25 a lb. I cooked it the next night for dinner. When I opened the pack it smelled of amonia, but at that point what was I to do? I was pissed already. So i fried it up and ate it, and it was bad. Do not buy the "fresh" fish here or at any Kroger. I have no idea where to buy fresh fish anymore. Superior is gone in Royal Oak now as well. What do I do about it? Return the cooked fish to Kroger? read more

Of the Kroger stores I have been too, the layout of this one was pretty confusing for what I'm used to. Many of the products I've found at other Kroger stores, or even name brand products I've found at other grocery stores were not at this location. It may have been because I was there on a Sunday and everyone was taking all the items, but I find that highly unlikely. The aisles are very tight and the registers were incredibly full. Even the parking lot seemed quite narrow. On this trip, I tried out their self-scanner device that you use while you shop. Halfway through my trip it errored out and cleared everything I had scanned, so I gave up on it and put it back. The thing that irked me the most though, was the produce selection. The tomatoes not only were very small and limited, but many were moldy and sitting out in plain site. This held true over at the pepper, onion, banana and green bean locations, just to name a few. Someone has to notice these things who works here and walks around in that area. To see white, blue, etc. mold on produce that is not that color. It was shocking. read more

I have picked up around 150 bucks in groceries. I have been in line to check out longer than it took to shop. This store has lost all care in customer service or shelf restocking. I'm not placing blame on any employee but from owners on down just a complete clusterfuxk. Avoid this place if you can there's a Meijer a mile away that is way better. read more

I really appreciate Kroger's convenient location and spacious parking lot- I never have trouble finding a spot. The best times to shop here are the middle of the week, especially for meat and fresh vegetables. If you're a salad person, I don't suggest shopping on Sunday as most of the fresh greens are wiped out. Sunday salad scaries! Prices and specials on beef, poultry and produce keep me coming back. There cheese section is well stocked, and the have a "$5 and under" cheese basket if you just want a taste or want to try something. I will say this location definitely struggled during the COVID-19 transition period. Employees frequently wore masks below the nose and lines to check out extended almost to the back of the store. I think this was tough at the beginning for a lot of places and noticed improvement as time went on. read more

See all

My visit to Kroger this evening was a firm reminder of why I prefer shopping at smaller, neighborhood-oriented, customer-focused markets. For one thing, Kroger is huge -- but not huge and somewhat welcoming in a Meijer sort of way; rather, it's impersonal and cold in atmosphere. It's shabby in its presentation, even though the store is fairly new. As I walked in, there were no baskets available for shoppers only looking for a few items; you'd have to get a shopping cart. I decided to go cartless, as all I needed was some ground turkey for my dogs. The first thing I noticed on my way to the meat department was a conversation (20 feet away) between a customer and a clerk at the deli counter. Actually, I couldn't hear the customer, but I could definitely hear the clerk maintaining, shrilly: "I'm closed! I'm closed!" How nice. I realize that it was a few minutes before 9 pm, but... really? I finally found the ground turkey and Kroger offered a 3-lb. freshly-ground pack for $3.66 a pound -- that's 67 cents more per pound than I paid just days ago at one of my favorite local markets, Hollywood (they'd closed at 8 pm). Then, I noticed another 3-lb. package, encased in a tube, from a national brand -- but with no price displayed. This was a real problem at the meat area -- prices were either not displayed or were not displayed under the corresponding item. It was very hard to determine prices. Anyway, I figured the tube would be cheaper than the Kroger pack, so I grabbed it. When I reached the self-checkout area, I asked the attendant if the station was open (the station number's light was dark). He flicked the switch to light the number, but said, "it's open now, but won't be in a few minutes," referring to the imminent closing time. He wasn't unpleasant, but he made sure I knew it was almost time for him to leave. You know what? I'm the customer, and I really don't care if it's close to the end of your shift! You're should be willing to assist with checkout as long as I'm in the store -- hopefully, with a cheerful smile! That's just part of good customer service, and I'm sure that there's someone else out there who would be happy to have your job if you don't like it! I didn't appreciate the remark at all, and it was completely unnecessary. I checked the price on the scanner and found the tube of ground turkey to be more expensive than the Kroger pack, so I had to void the purchase and return all the way back to the meat display to get the other package. It was an inconvenience that could have been avoided if the meat items had properly-displayed prices. Well, Kroger is what it is -- a factory grocery. The overall vibe of the store is one of corporate indifference. They're not glad that you're there. I get the feeling that they believe they're doing you a favor by being open and taking your money. I'm really, really, going to avoid going back in that place. UPDATE: While cooking up the Kroger brand ground turkey, I found a 3-inch-long hair in it. If I could give zero stars, I would. read more

I was very excited when this grocery store opened about two years ago now. Its clean on the inside. It's about half a mike from my place. Usually have nice deals on fruits. I love the fact that I can get all my grocery shopping done the head over to the gas station and save 3 to 10 cents per gallon all all within the same shopping plaza. So convenient! I wish they had Apple Pay though. Their western union machine sometimes doesn't work. The customer service line is usually long. So you can find yourself waiting in line for so long only to find out that it doesn't work. Happened to me on a few occasions. read more

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. Who really knows how much personal and banking information Kroger collects from you when you check out? Hollywood Market is right across the street. read more

Don't even bother. This is by far the worst grocery store in the area. When this place first opened up a couple years ago I was happy as hell to have it here. Fast forward to today and nothing is in stock and the wait times to check out are absolutely horrendous. They only have one self checkout lane whenever I have been there. I get that you may not have the staffing to open up more registers, but the very least you could do is open up the rest of the self checkout lanes including those on the pharmacy side. I don't know if the problem is lack of employees or just poor management but there is just no reason to shop here. Go to Hollywood market or Meijer instead. read more

I was totally embarrassed when I tried to use my United Health Care card for food items. The cashier claimed it was because of a power outage. Strange how it only affects UHC cards read more

COVID-19 version. I went here to get some provisions yesterday and although there were constant announcements reminding Shoppers about social distancing, many of them were acting as if nothing eas going in. If you are a stickler for social distancing, you may need to stay away from this place for the time being. I hate to do this but I think it's important for some people to know. read more

It's like they tried to copy Meijer , ugh hate Meijer. Haven't been there in five years or more. I don't need furniture, clothes and misc when I'm food shopping. I'll stick with my GROCERY store. You can have this place it sucks. this store is just to big and the lay out you can wander around for hours, I gave up, lettuce was all rusty looking yuk and got tired of looking for things . seems unorganized to me read more

I reported store to Attorney General. The last two visits I've seen a few employees wearing their face masks [UNDER THEIR FACE!] You don't get a choice people--you're in public! Management isn't doing their job of instilling in the employees--the importance and legalities. Took 20 minutes on hold and one disconnect before I finally got to a manager to inform. Unacceptable on all fronts. read more

Okay so, I like this Kroger because it's big. There's options and it's clean and organized. I love that produce is regularly being stocked and every week my bf and I go out of our way to drive here. However, I have noticed something concerning. Pricing! We use a lot of eggs so we buy the 60ct pack. I always thought the price was abnormally high and I have been right! We regularly pay around $9-10 a pack. One week outside of normal routine we stopped at a nearby Kroger in Westland,MI on Merriman Rd and the pack was $3.15 now it's $2.75 there. I decided to open the app and search another Kroger nearby this royal oak location in hazel park and the price is $6.55. At the royal oak township location it's $5.89 WHAT IS UP WITH THESE EXTREME VARIANCES FOR KROGER BRANDED AND PACKAGED EGGS?!?! Not cool. It makes me wonder, what else have we been overly paying for read more

See all

Happy to see this Kroger's is close to my house, only a couple of miles away and it's bigger than the previous location at 13 and Woodward. Not sure about them selling clothes, but if there are people that buy that stuff, great. This is a great place to pick up day to day, dried non perishable or fresh items. We go here if we don't feel like overpaying for items at Holiday or Hollywood market. read more