Picked up some winter tires and rims. I called around different shops looking for prices and found these guys were the most knowledgeable and professional. Because of the season I understand these shops are extremely busy and answering calls maybe difficult but should not be an excuse to lose their professionalism and phone etiquette. Phone calls are one of the first contact points that will determine a sale. For me, this was what made me decide with Krown Rust Proofing on Lakeshore. They were very polite and knowledgeable. I did get a couple lower quotes from other companies but was discouraged because of the rudeness and shortness of the attendant to my questions. If their customer service is like that to a potential customer on the phone, how would it be if I walked in or how will they service my vehicle? These guys at Krown were professional on the phone and it did not change when I arrived at the shop. The shop was extremely busy and had to wait in line to talk to the shop attendant at the counter, but when it was my turn the attendant was very professional and advised of how long it would take to replace my tires. He took my keys and directed me to the waiting area and suggested neighboring coffee shops that I could walk to while I waited. I highly recommend these guys at Krown Rust Proofing on Lakeshore! read more