Kustom Kitchen & Bath Shoppe

1.0 (1 review)

Building Supplies, Interior Design, Kitchen & Bath

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Joan H.

16 years ago

I had used this company to install my new countertops before, and they did a good job. So, I contracted with them to install new tracks on my kitchen and bath drawers. First, the salesman who was supposed to do the preliminary measurements "forgot" his appointment with me. When I called, he laughingly told me that he forgets appointments several times a month. I then got the owner, Dennis Schwersenska, to do the measurements. Measurements went fine but Dennis made rude comments about soccer to my daughter-in-law (an avid soccer fan). They had to take the drawers to be cut down to make the new tracks fit. When the workers returned to to the install, I noted that many of the drawer fronts had bumps or cracked laminate with protruding screws where Kustom Kitchens screwed the screws in too far when they remounted the drawer fronts to the cut down boxes! One worker denied doing the damage while another one admitted their fault by working to fix the problem by taking off the fronts and trying to "bang" out the bumps and put "glue" on the cracked laminate. This didn't fix their damage. In addition, when the fronts were put back on, several drawers had big gaps between the box and the front! One drawer was even mounted incorrectly and didn't close flat against the cabinet front. At first I was told there was nothing that could be done to fix the incorrect drawer mounting, but several days later the worker returned and fixed this problem after I called Dennis to complain. While Dennis had one problem fixed, he told me that his workers did the best that they could mounting the drawer fronts to my "CHEAP laminated particle board drawer fronts"!! The worst thing is that I paid over $1,200 to have 8 drawers irreparably damaged. I reported the incident to Angie's List and Dennis refused to resolve my complaint...essentially implying that I contracted to have his company destroy my drawer fronts!!! He concluded that the damage his workers did to my drawer fronts was hardly noticeable!!! IF I CAN GET THE WORD OUT ABOUT THE TERRIBLE WORK THIS COMPANY DOES AND CAN PREVENT OTHER CONSUMERS FROM BEING TAKEN BY KUSTOM KITCHEN & BATH SHOPPE, THEN I WILL FEEL A LITTLE BETTER. For photos of some of the damage, please go to Angie's List and look under "remodeling for kitchens & baths". read more

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More info about Kustom Kitchen & Bath Shoppe

741 W College Ave
Appleton, WI 54914
Directions
(920) 739-4839
Call Now
Visit Website
http://www.kustom-kitchens.com

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Does Kustom Kitchen & Bath Shoppe have parking?

Yes, Kustom Kitchen & Bath Shoppe has parking options.

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Kustom Kitchens and Bath Shoppe started in 1978 as a family owned business which it still is today. At that time, it was primarily a kitchen cabinet refacing business and offered custom made laminate countertops for the kitchen and bath. From that limited beginning, Kustom Kitchens and Bath Shoppe has expanded its product and services to include total kitchen and bathroom remodeling from concept to completion. We have an extensive offering of cabinetry from several major manufacturers of custom and stock lines of cabinets. We also sell and install countertops of laminate, Corian and Zodiaq, granite and marble, cultured marble, ceramic tile and solid hardwood tops.

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Bed Bath & Beyond

2.6

(5 reviews)

•$$

This place has terrible customer service.... manager matthew is the epitome for customer service…read more.. avoid going here. It will save you a headache and frustration!

BB&B takes bridal registries seriously. Like, has staff members dedicated to just this thing, who…read moreserve you drinks and prepare presentations of china. This was both very helpful and mildly annoying. The thing that wins this place 5 stars--that will keep me shopping there--is the outstanding service I received from their customer service hotline. I don't know where these people actually are. I picked the Appleton location because that is where we physically registered and I didn't have the option to select a "corporate" location. I will attempt to make the retelling of this story brief. My BFF purchased about half of the items on our BBB registry and had them shipped to our condo while we were in Mexico for our wedding/honeymoon. We arrived home to a huge box with our names on it in our lobby. Inside the box was a packing slip that indicated that several of our items were being shipped in a separate box. We waited. And waited. And no separate box arrived. As it turns out, the second box was stolen from the lobby of our building, and this was caught on security camera. I called BBB, and Jason instructed me to file a police report. I was told that if I faxed a copy of the report to him, he would see that the items were replaced. After much hassle and drama with the Chicago Police (another story entirely), this was finally done. A few days passed, and just as I was thinking that I would have to call and be, um, slightly less polite, my phone rang. It was Jason. They received the police report, reviewed it, and the items were being shipped. We had them by that weekend. Now, BBB was not at fault. They were not obligated to replace the items. Yes, the could perhaps have sent the package with a signature requirement. UPS could also have left the box somewhere other than the front door. And my building management could have made sure that the door was secure while the other tenants were moving out. But they did. It was so refreshing to have someone actually care and actually do what they said they would. 5 stars for Jason and BBB, all the way!

Gerhard's Kitchen, Bath & Lighting Store

3.7

(3 reviews)

I recently ordered a shoe bench for delivery. A pile of lumber arrived! They expect me to have a…read moretable saw, compound miter saw, drill press, nail gun, etc which is all needed to make the bench. None of the wood is even cut to size! On top of that, I ordered it to match the cabinets in my brand new house. The only thing I do not like in the house is the poor quality of the cabinets. They do not know how to finish end grain. It looks terrible. You have choices, choose wisely. Go anywhere else. Poor quality, poor customer service. Just a crappy experience.

Very knowledgeable in all facets of our kitchen countertop / sink / faucet upgrade. It was nice to…read morehave a "one stop shop" that could handle it all from templating, manufacturing, and installing of our countertop. We loved the added touch of having Tammy come to the templating to make sure we covered all bases.

Vkb Homes

5.0

(3 reviews)

What an amazing experience. We had quite the project to complete and had a hard time finding a…read morecontractor to take on the challenge. We are so very pleased we found VKB Homes! From the initial walk through to the final touch ups, this company did an outstanding job. Let me give you a quick overview of how easy it was to work with these contractors. First, the initial sales person, Michael, was incredibly knowledgeable and able to see the vision we had for the first floor. He took a good number of photos and then met with other project managers at their office. From here, we met with an amazing designer, Halley. She answered every question I had and promised me she would guide me along the way. I had some ideas, and everything I forgot, she gently guided to a solution. I was able to pick everything from the exact sink and faucet, to backsplash and flooring. The amazing communication continued throughout the project using an app called buildertrend. We knew when the contractors were arriving for each step of the process. We were also able to ask questions through the app and received quick responses. I did have a couple of change orders, and even those were handled seamlessly. My project has been done now for about three months, and every day I love seeing the finished project.

VKB did our living room remodel and did a fantastic job. Great job and great value. The designer…read morewas great to work with and all the crews were great. Highly recommend.

House Of Flooring

3.0

(7 reviews)

Fabulous experience with this company! Would definitely go to them again! Marissa was helpful and…read moreknowledgeable with picking out our floors. Myron was amazing!-when a piece of our flooring needed to be replaced he was so easy to work with, great follow-through and end product looks great! Very happy with this company!

Absolutely loved working with the House of Flooring. We had them do a tile backsplash in our…read morekitchen. And it looks incredible. They came to our house and offered some really great ideas on what tile & design we could use. They got the measurements needed and offered us a quote that was very reasonable. We scheduled the installer and he did a fantastic job. He was quick, efficient and didn't damage our granite counter tops or wood floors. We will use them again and highly recommend the House of Flooring!

Mad City Windows & Baths of Green Bay

1.9

(25 reviews)

They do NOT have an A+ service. They pay to be on BBB and only get that score for purely responding…read moreto the reviews. We've previously consulted with Mad City about a Bathroom renovation. It was a poor experience in that the original representative was two hours late and the second person they sent out (who indicated he was a higher rank/position than the prior rep) was rude. The prices are also unnecessarily high and that's after they have talked down the price three times (gross sales gimmicks). BUT, I was interested in a Kitchen renovation and saw an ad for home buddy.com that suggested it would give me the average/going rate for renovations in my area. After plugging in my information, it misleadingly connected me with Mad City. They texted me and I responded with "stop" per the instructions if I was no longer interested. But Mad City proceeded to call me twice that night and 10 times the following day. I picked up and talked a representative THREE times. I told them the website that I put my info into did not mention it was connected with Mad City and had I known it would, I would not have inquired. I relayed the negative experience that I was not interested in their services and the first caller was respectful. The second caller seemed unaware that I had responded to the first caller and hung up on me after I told him. The third time, I very directly told the caller that I had told two other callers that I was not interested and to stop calling me. He talked over me the whole time, like that was supposed to make me change my mind and work with them. Don't let them bully you too.

They have very pushy sales people, and are very overpriced…read more The will, and have pressured the elderly (my mother) into signing extremely overpriced contract/s with lock in dates that they are not able to ever back out of. I advise everyone to stay far far away. Instead get a local reputable contractor at a much better price and quality.

Most Valuable Installers

4.4

(8 reviews)

Long story, but we had a few problems with the flooring company that sold us our carpet, including…read moretwo false starts with a previous contractor that nearly caused us to miss the deadline on listing our house for sale. When it became clear that the first contractor was not going to work out, we began to panic. We eventually called Brandy at MVI, explaining our tight deadline. She drove all the way to Green Bay from Appleton to measure our rooms and provide us with an estimate. When that estimate was more than what the previous contractor quoted us, Brandy very graciously agreed to match that price. Her crew showed up right on time (a few minutes early, in fact!), and did a fantastic job--the floors look terrific. The two-man crew was professional, courteous, and quick. We give MVI Flooring our highest possible rating and would not hesitate to recommend them to anyone looking for top-tier work done at affordable prices. Brandy is also the most professional and accountable person we have dealt with in our 7 years in Green Bay, and we are extremely grateful.

I am a Property Manager in Appleton, WI. We have been working with Most Valuable Installers (MVI)…read morefor several years, and they continue to exceed our expectations. They are fast, efficient, and consistently deliver flawless carpet installations. Their staff is friendly, professional, and always willing to accommodate our quick turnaround needs. We truly appreciate their reliability and quality workmanship--MVI is an invaluable partner for our property.

Urban Retail Outlet Appleton

3.9

(7 reviews)

•$$$

Definitely worth the drive from our home in Sheboygan. They have BEAUTIFUL reclaimed hardwood…read moreflooring. Quite a few options to choose from. The floors available are laid down in different parts of the store, so you can see them their as well as in large samples. They also have small batches of wood leftover from other projects that you can buy at a discount, so you can make, for example, an accent wall. They also had furniture made from reclaimed wood, including beds, tables, etc. Really cool benches from wood reclaimed from a UW Whitewater gym floor. Also had little gift items, lots of jewelry, etc, that didn't seem out of place. Owner was very knowledgeable on the wood products.

Went in to look for some refurbished wood flooring and ended up buying decorations for Christmas…read moregifts! The lady at the front desk was so sweet and helpful! The store is really beautiful. So many unique handcrafted things. Love it!!!

Atlas Epoxy Flooring

5.0

(1 review)

Very meticulous went the extra mile to make it done right. The price was inline with others maybe a…read morelittle less than some and a little more than others but I think we got an excellent result

From the owner: At Atlas Epoxy Flooring we take pride in our craftsmanship and thrive on customer satisfaction. We…read morehave a thorough concrete preparation that guarantees an unbreakable bond that lasts the test of time. If you are in the market for flooring to hold up to high traffic areas or beautiful floors in your home , we have you covered. We have a wide variety of colors and styles to choose from. Basements , Garages, Patios, Walkways, Pool Decks , Enclosed trailer, It’s unlimited. Residential , Commercial , Industrial

De Leon's All-Season Services

5.0

(5 reviews)

Great services!! Communication was wonderful!! And my yard looks amazing. Very very pleased Price…read morewas far and did I mention my yard looks amazing

I'm in debt to the help that De Leon's Lawn Services has provided me this year! I had major surgery…read morethis spring and my previous lawn service gave me notice that they were no longer serving my area. I contacted De Leon's Lawn Service and they responded that same day, then came out the following day to start my lawn services. Looks great, good job! I couldn't ask for anything better!

Landscape Medics

5.0

(5 reviews)

10/10 recommend Tony for your landscaping needs! We could not be more impressed with the result!…read moreHis crew worked hard and were so efficient in getting the project completed in a timely manner. Professional, attention to detail, helpful in giving options to enhance the space, fair price! Will definitely be using Tony's company again for our future projects! Thank you, Tony & crew!

Tony and his crew were great. They fixed the sagging where…read morethe wall and floor meet on our back patio. As well as the gap in our steps leading into the back patio. This will help prevent any future trips or falls. Thank you. Highly recommended Tony and his team.

Betters Fix It

5.0

(4 reviews)

Quick response, excellent work, courteous service, and fair prices. Highly recommended!read more

Woke up to lots of snow on the driveway and of course our snowblower wouldn't start. I was lucky…read moreenough to come across an ad for Betters fix it. I called Jon Betters and he came over the same day. Not only did Jon fix the snowblower but he educated me on how to take care of it in the future to avoid any issues. He charged me a very reasonable fee and I am now a customer for life. Do not hesitate to call Jon Betters, you will not be disappointed!

Colorfield Painting

4.3

(11 reviews)

I called numerous times to get an estimate on staining my house for next summer. He never…read moreresponded back, very disappointed with correspondence!

Very happy with the results. Matthew was a complete professional throughout the project. We…read moredefinitely plan on using him for our future projects. All in all a very satisfied customer.

Webbs' Handyman Services

4.2

(6 reviews)

Jeffrey Webb came out and gave me a quote and explained everything he was going to need and do. We…read moreset up a time for him to install a new sink, faucet and the plumbing. He came at the time we agreed on. He is a very polite young man. I will be calling him again with any of my household needs.

Had Jeff install window shutters on my 2 story house today. And he did an excellent job. Very…read morethorough and knowledgeable. prior to the job, he stopped by my house 2x to meet with me. He communicated with me throughout the project, promptly. Super reasonable with his rates. great value service. Would highly recommend him.

Vande Hey Company

3.2

(6 reviews)

Vande Hey just finished putting in a swimming pool, pavers, and rebuilding our deck. They did…read moreAMAZING work! The crew was reliable, trustworthy and friendly. Communication is a must with any project and Vande Hey knocked it out of the park! They always communicated with us and responded quickly to questions we had. I'm so glad we chose them for our backyard makeover!!

The indoor pool pump in our new home stopped moving water during the busiest time of the year - the…read morestart of pool season. I must have called every pool service company in Wisconsin and nobody could get me on their schedule for at least 2 weeks - except these guys. Jamie was caring, knowledgeable, flexible, and kind enough to squeeze us in. He fixed our issue and we are swimming once more. I highly recommend VHC if everyone there is like Jamie.

Kustom Kitchen & Bath Shoppe - buildingsupplies - Updated July 2026

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