My sister had all her stuff disappeared when she came to move out before the move out date. She had to sleep shivering with her backpack. When I complained about this they said she didn't ask them for any accommodation, like the onus is on her when she is a 18 year old student.
We are trying to resolve this issue and get compensated but they have not been responsive. She had to wait for the manager, and when me and my mom asked them to contact us via phone, they did not at all. The email response I got from all had a whole paragraph defending that they are reputable company, not addressing the violation of her rights as a tenant, and saying she was fine with what they discussed and the compensation they provided (of course, because my sister is 18, stressed and feeling helpless in another city without family and without all her belongings, when I talked with my sister she said she was basically lead on by them in the conversations). My sister went through a list of her things gone missing and they said to take a discount on it because it's old, plus they refused to provide lodging compensation because she still had access to the premise even though none of her stuff is there and it was so cold (and now she's sick because of this).
I called their public phone numbers, they don't pick up, and the voice mail is full.
Edit: I've reached them through the phone. I asked to speak with the manager in my email correspondence but he's not available to take calls. When I asked when is he available the person instead asked me to relay information to him, and said he's usually not in the office. I asked for his direct contact number she said she can't give that out. Then she relayed the information to another manager and said he'll call me back. Finally she was disgruntled, complained saying that they are all very busy, because they have to move their office location or whatsoever, and was very unprofessional at the end of the call.
We are not looking for high compensation, we just want her stuff back, and respect and response from this company that has been ignoring our request to have a proper phone conversation with them.
Check all their google reviews especially the most recent ones and the lower rated ones to see if you want to rent here or not, especially if you are subletting the place and may not have full rights as a tenant. read more