This is the second time I have had an issue with Valvoline…read more This time, I went in for a standard oil change, didn't need anything else but they offered the filter replacement. I got home and noticed a strange smell but thought my neighbor may have been burning something. I told my spouse about it and they checked beneath the car that night when they got home. There was an oil spot. Valvoline was closed and we live about 30 miles away. That morning, spouse checked my oil and it was completely dry and was saturated under the car. I immediately called and reported it to Valvoline. I have a full time job and kids and needed a car that was functioning so we had to get a local mechanic to look at it. He pulled the oil filter that Valvoline had put it in and it was busted/cracked. The air filter box screws were stripped and forced in so he took it off to check the air filter. It was tore up and bent as well. The undercarriage of my car was absolutely covered in oil. Multiple days later, I finally got a call back from Valvoline. I sent them all the pictures and mechanic reports. They decided they would not reimburse for the oil change, the mechanic cost to get my car back running, etc. Minorly - the time before this, I noticed a plastic piece hanging down from the bottom of my car. Told my spouse. He opened the hood and was able to fish it out. It was a filter grabbing/tightening tool. I asked Valvoline if it was theirs, they proudly said they used them during oil filter changes, I told them they left it in my engine. Very very upset at the cost of this mistake and how they are refusing to take responsibility and make it right. Very poor customer care.

They acknowledge you when pulling, keep you posted on what's going. Fast, friendly, and well spoken!read more

The staff is friendly and know what they are doing. I am always pleased with the work. I would not…read morego anywhere else in the Texarkana to get my vehicle worked on.

Pricing and customer service,they over charge and the workers talk to yoh like you're stupid unless…read moreit's a "Race" thing but I don't think so

Thank you, thank you, thank you!!! We were traveling from Indiana to Texas to visit our son. When…read morewe stopped to fill up with gas, the lid to the gas cap wouldn't open and the emergency release lever wouldn't work either! It was 4:00 pm on New Year's Eve ... we were in trouble! We were 30 miles north of Texarkana so I called Classic Kia to see if they could help. Stormy was EXTREMELY empathetic and helpful and told us to bring it on in. Stormy was waiting for us when we arrived. They took our car back right away and Joe worked his magic and was able to get it open for us. Wow... we were able to get right back on the road AND fill up our gas tank! Thank you Joe and Stormy for the GREAT CUSTOMER SERVICE!

I would rate my experience one star if I had to be honest. My social Club sister bought a vehicle…read morefrom your dealership and had some issues with it. She was supposed to get a call today to get it fixed by tomorrow since she has to leave town. It appears that some customers get better treatment than others. My sister has always spoken highly of Kia, but now I'm not so sure. I'll wait and see if the problem gets fixed, and if not, I'll be back with another review.

I used to use this place for oil changes and tire changes and stuff on my truck really trusted this…read moreplace cuz you know I never needed much work they worked on my other car done pretty good but you know I've never looked underneath to know anything so I've never been out I recommended them and everything. . I really thought they did good work. But I committed a friend and she said that they messed up her car and they just did an oil change she says that the oil was still dirty inside when she checked it and that it was all over her car like she was having an oil leak and they didn't put enough oil in it. Then I recommended my son before I found out that she had bad damage and they done in his brakes and his transmission and oil change and boy they just made a mess of everything and his brakes are worse now and he's just having a lot of issues with his car so I do not recommend this place due to the damages of these people have had probably if I've looked under my truck and stuff I would have seen the same damages. They leave your car greasy. They put oil all over the steering wheel and they don't keep the oil off their feet so if you don't have good floor mats it's all of your floor

While on a trip from San Antonio, TX my alternator failed (on a Sunday). By the time we got to a…read morehotel the alternator was seizing. I looked for a repair shop that night. Early Monday I called 84 Auto Shop and explained the situation. They said they could help me but the part was in Texarkana and it would take some time to the part. In the meantime we had the SUV towed to their place. Within 10-15 minutes the new alternator showed up. They had pulled the SUV in the bay and were taking the old alternator out. They put the new one in, tested it, done! The mechanic did a great job and the price I paid was what they estimated. I recommend this shop.

I've dealt with Jack Sims and Chad Jordan on several different occasions, and I can honestly say…read morethat every single time they have gone above and beyond! I've literally called at noon on a Friday and was able to pick up a new truck by 4pm that same day. They are a joy to work with and make the customer feel appreciated. When it comes to customer service, the whole staff is TOP NOTCH! From checking in to see how the vehicle is working out to contacting their other reps to find out what scent of air freshener is used in their dealership because I requested that information (probably the oddest request they've ever had)! I have not been let down one time and I know 100% I never will. Thank you for taking care of my needs!

We were passing through from California and had a mechanical problem with our Diesel F250 pick up…read more Ben Butler immediately ordered the part...it came in the next morning and we were on the road by 10:30 a.m. The service was excellent...thank you so much Ben Butler!!!

Quick and easy tire purchase and install. Super friendly and helpful! Comfortable waiting area…read morewhile they installed.

They got our tire patched very quickly! We were traveling on I-30 and hit something. They…read moreanalyzed it and patched it up.

Traveling from Dallas TX to Atlanta GA. Flat tire. Ronnie got the tire changed and balanced very…read morefast. Impeccable service.

We were in the middle of a very long drive from Fort Worth, TX to Oxford, MS on a very stormy day…read morewhen I picked up a nail in my tire. Car problems a long ways from home can be real nightmares. Thankfully the guys at Kidd Tire in Hope, AR got us back on the road quickly at a better than fair price. Thank you!

Robert Bunch is an incredible and knowledgeable mechanic. He knows exactly what he's talking about…read more Is no nonsense and does a tremendous job. Is very detailed and does the job as if it was his car. I would recommend Bunch Automotive to anyone.

Great customer service and my vehicle was ready when he said it would be. I have a project vehicle…read moreI'll definitely be trusting him with.