Don't even consider them. Absolutely incapable of anything businesslike. after initial contact, no-show. Never a response from several emails, and phone calls. Anyone else would be better! read more

I booked a move out clean over a month in advance. I received an email a few days before to confirm the day and time but no one showed up. I called a few times and no answer, I emailed and texted but no response until 2 hours after the agreed start time and the only response was a text to ask which address I was asking about. Do NOT book with this business. read more

We ordered a cleaning for my mothers' place. The cleaning was great but my wife and I had to pay double. We handed them cash when the job was over but then later they sent us a bill for another $107.00. I emailed them back and said that I already paid. They said they had no record of it so I would have to pay again. I refused to pay again and they literally threatened to send my bill to a collections agency. So I paid again and this time I took pictures so they couldn't screw us over again. These are obviously shifty workers who don't report that they were handed the money... or they owner is shifty because of charging double. I would recommend that you use a different cleaning company. read more

The worst. These people are live bodies and that is about it. When you have the same people come 3 weeks in a row to 'clean' your residential home...and the garbage bin in the bathroom keep getting more full, cobwebs everywhere, quick wipe of the exposed surfaces...nothing moved. Towels hanging as they were left. Complete waste of money. read more

The cleaner was late, and was really bad at their job. I have to clean again after they cleaned, they didn't clean the bottom of anything or any surface under kitchen bottles/chairs/bed/small mats. And for the floor near table legs/walls, they also didn't clean, it's like the cleaner was only pushing the dirty things on the floor to the little crack between wall and floor. I wanted a cleaning person to clean the corners and the little gaps I cannot clean well myself but apparently their cleaner also didn't know how to clean those places. I doubt that they even try to clean the difficult places. I don't understand how can they charge 32+GST per hour for such poor service. read more

I hired this service to clean my house when I was preparing to sell it. The cleaners arrived late and did a substandard job. When I discussed this matter with the owner, she agreed to a fee reduction, so I paid and considered the matter closed. Later, I found that the owner had claimed that I had not paid the fee and reported this to a collection agency. I have had to go back through numerous bank records to finally prove that I paid for this less than stellar service. read more

Not impressed with the job they did about a month ago on on our vacation rental. Showed up an hour late so couldn't possibly do a good job in the time they had. Crumbs were found by vacation renters on the carpet that should have been thoroughly vacuumed. Although the code to the house was sent twice they still texted me to find out what it is and the 1st time, they had trouble just opening the door! Once was enough with Kyla Cleaning. read more

They came to do a deep clean this weekend. Unfortunately, the cleaning was very poor. They didn't vacuum under the beds, there was dirt under the sink, the window were dirty , the blinder with dust. The washroom wasn't sealed and the bath tub needed a bit more cleaning. I vacuum the place again and there was dirt. If they did a good job, I was hoping to hired them regularly. Unfortunately, didn't work. read more

I actually feel scammed. I'm still not sure if this is a legit cleaning company. I hired a cleaner for 3 hours as most of the house had already been cleaned. The person showed up late without a broom, mop or vacume. Just a saggy black garbage bag with a few things inside. I asked for 12 venetian blinds to be dusted and wiped, the oven (which had already done self clean, and was pretty good) to be wiped and finished, and the kitchen floors to be swept and washed. The cleaner didn't touch any blinds, didn't do anything with the floors (again showed up at my house without a broom, mop or vacuum), and the oven I *think* was wiped out. I was in the backyard working on other move-out stuff and for about 2 hours I could see her through the window standing at the sink I think she must have just been on her phone the whole time. I'm pretty sure she was LITERALLY doing no cleaning inside. read more

Booked month in advance. Cleaner never turned up and no-one called to even say what happened. Never again.

Person we had was nice. Unfortunately not a great cleaning. Counters and floors superficially cleaned (with the same attention you might give to them yourself if you're trying to clean up in 10-15 min after dinner). Was hoping for something far more thorough and professional. read more

I used this coming to do a one-time top to bottom clean of a rental property before new tenants moved in and they did an excellent job. Very impressed! read more

Not good at all. I was so disappointed. This was the first time i had hired a cleaning company and i would not recommend Kyla cleaning to anyone at all. Absolutely terrible cleanjng job. I had to put in a full 2 hours with myself and a second person. This was a 540 sq.ft. condo, a move out clean. Not a single thing was cleaned properly. I was billet for 4 hours cleaning and know they left after 1.5 hours. I had given the man a tip(quite large) knowing how hard things are right now and i feel absolutely robbed. read more

Kyla Kleaning has been a great service. The first time around I wasn't impressed with my person and when finding out about it, they did everything they could to make me happy and I am now thrilled with our schedule. They were a recommendation from a friend and I would most definitely pass along that recommendation. read more

I love the team at Kyla's Kleaning. Each person I've worked with has been friendly, helpful, accomodating and has a high attention to detail! I highly recommend hiring this team for residential or commercial cleaning! read more

We have our 3,000 sq.ft chaotic design studio space cleaned with Kyla Kleaning's service every week, and our experience has been exceptional! For an amazing price point, our ever-changing cleaning needs are met week after week, and we have been able to develop an open and trusting relationship with our cleaner. Would recommend! read more

I have used this cleaning service for a year now and am very satisfied with the service they provide. I have even recommended them to friends interested in getting cleaners. They are reliable and flexible in accommodating vacations or extra cleaning sessions. You won't be disappointed. They do what you want and will work hard to keep you a satisfied customer. read more

Kyla Kleaning was awful not to mention one of their workers ate food from our fridge, stole money from the owner, (our payment), arrived late, one day didn't even show up, and before I knew all of the theft occurring this company tried to do a good job three different times until I finally said "you know what, I think that you cannot provide the kind of work we are looking for." They tried to offer a free cleaning after we said we no longer wanted them on our house but, by this time we had given them three different attempts and they had eaten from our fridge. If that wasn't bad enough after we paid months ago for their poor cleaning services once covid hit they tried to get money from us all of a sudden almost a year later stating that we never paid them! They said we owed three different amounts, their office is a mess, they even tried to send this to collections!!! Thank god I have all the email communication between us and they are now under investigation. read more

I admit I don't communicate my negative feedback as much as I should--I loathe complaining. However, I knew after a few visits that this company wouldn't work for me, despite the fact that the cleaning was good. First off I had my husband stay home from work so that he explain and demonstrate instructions to the cleaner about how to shut off the rotators in our Miele vacuum so that they wouldn't damage our silk and wool carpets. We happily paid for a half hour prior to the actual clean because this was important to us. That cleaner found our house too big and a different few ladies came instead and that info was not shared with them. They used their own baggless vacuum and our rugs are damaged and need repair. Other things annoyed me like unplugging lamps to plug in a vacuum and not plugging the light back in, or pulling out the sink stopper and not getting it back in properly so we can't plug and unplug our sink anymore...little things I should have mentioned but don't want to spend my time complaining (irony here of course;). When something was broken the cleaner alerted me right away and they were very accommodating. I just felt like I needed a more personal clean. Starting with a cleaner asking me what I want cleaned instead of telling me what they offer... read more

The Kyla folks helped me on a pre-move-out cleaning. It was important to make the house immaculate, and Kyla came through. The work was professional, proficient and very reasonably-priced. read more

I have been using Kyla Kleaning & Contracting for several years now and as a full time working mom, wow, what a difference it makes in my life! The ladies who come leave my home looking and smelling clean and fresh. The cost for bi-weekly service for bathrooms, dusting and floors is very reasonable and is more than worth it in time spent with my daughter! Allison is also very customer service oriented in working out any concerns that I have ever had over the past several years. Thank you! read more

Friendly cleaners who clean with verve and integrity. Excellent job done and I would hire them again.