We have been in Lorain for 3 years and have worked with the Janasko team on insuring multiple homes…read moreand a vehicle. They have been a wealth of knowledge, very responsive and given us peace of mind with our insurance coverage.

Jim Janasko and his team have been so helpful to me and my family. They are true insurance…read moreprofessionals who care about their clients and their community.

This agency violated my privacy by keeping my debit card on file and using it without my consent…read more They also were unable to reverse the charge or reimburse my bank account. Think twice before sharing your personal information with them..

Greg is a wonderful agent. Very helpful....listens to me...answers my questions. The other office…read moreemployees are great also....Very happy with State Farm.....

Rob Decker is an outstanding independent insurance agent. He is always available to take customer's…read morecalls and if he doesn't know the answer to a question he'll find out and get back to you as quickly as possible. I couldn't be happier with the service that I'm getting at Total Insurance. Give them a try. I know you'll like them.

I've been a customer of Total Insurance Agency for a few years now and I've been more than…read moresatisfied with the professionalism and promptness provided by the Deckers. I had a Renter's policy when I moved back to OH and Rob helped me make the best choice for a plan that would fit my needs. I have had my car covered and just leased a new car this week. Rob has always been quick to return a call, usually available immediately. Being a first time home owner, he explained my options and coverage needs in detail. I have called Rob on many occasions and asked questions regarding policy coverage and he's always responded quickly and thoroughly. Through my car shopping experience, I would send Rob pics of VIN numbers and he would give me quotes within a couple of hours. I have had two accidents and Rob got me the best premium, much lower than all the other agencies I contacted. He provided me with the right coverage for a great price. Rob has more than exceeded my expectations and I would (and have) recommended him to my friends and family. I work in Corporate Retail Risk Services and have to admit I'm not easily impressed or even pleased with service or quality, but Rob more than meets my expectations. You can't go wrong with Total Insurance Agency!

I was referred to James by a family member and I was not disappointed. His knowledge and…read morefriendliness made the experience a walk in the park. He's always available to answer any of my questions and was very clear and precise when quoting the insurance i needed. I highly recommend his services if anyone is looking for auto/home insurance.

Caitlin just set us up with home, auto, and umbrella policies. She is great to work with and…read moredelivered solutions to our policy needs that our previous agent had failed to provide. I highly recommend working with Nate's team and Caitlin in particular.

I had absolutely no issue with Nate's office until I received a letter saying that my insurance had…read morebeen dropped, because I didn't respond to an inquiry about a possible driver exposure.(Apparently State Farm has a division which proactively tries to find people who may be driving your vehicles) the person they mentioned lives 1400 miles away and has never lived in this state. Normally this wouldn't be an issue, however I called Nate's office and they explained that State Farm should send a letter to the customer and the customer has to respond to the letter. I was livid and tried to call State Farm directly. I ended up being transferred to another local office and they were kind enough to explain that Nate should have contacted us to let us know, he had two weeks to do so and no one even bothered, no emails, no missed calls, nothing. I called one more random office before assuming this was the case as I had two different stories. I called a third office and they said that basically Nate's office completely dropped the ball on this. When I called to talk to Nate he was irate, yelling and refused to take responsibility. He is an absolute mess and if you value your coverage I would find someone who is matute enough to take accountability when they screw up, I was driving without insurance for 10 days before they even bothered to communicate. Again I never had a problem with him until this point and it had been 10 years or more so he seemed to be a great agent. If you want to know about a person's character, wait until they screw up and see how they react.

Mike has been my agent for several years. When he left his previous company, I was completely…read moredissatisfied with that company. Luckily I had Mike's contact info and asked where he went. When he informed me of the Grange Move, I immediately ask him to put me under his program. It has proved to be an "Outstanding" decision. I am completely satisfied with his personal service....

Mitch & his team are attentive, understanding, responsive and just overall kind. They listen, they…read moreHEAR & then they deliver. Very highly recommend them for home, auto, renters or whatever. Great team & glad they are on my side ... even if I don't speak with Jake!!