Wow! What can I say. After my son got his learner's permit, my auto insurance had reached a point…read morewhere it was not affordable. The only way I could afford it would be by taking my son off the insurance policy and not letting him drive. But...the insurance company told me I couldn't remove my son from the policy even if he was not going to drive my car. I really didn't know what I was going to do. That's when I gave Tony a call. I've never used an agent before, but Tony made the process great! He found me an excellent deal that saved me HUNDREDS of dollars. No exaggeration. He explained everything well and was always available when I called with questions. Thank you so much, Tony. You're the best!

From the owner: Our agents are dedicated and pride themselves on providing our customers with excellent customer…read moreservice. Our reviews speak to themselves regarding our customer service, with us having over 25 reviews on Google and Rocket Referrals. We specialize in auto, home, flood, business, and life insurance.

Been doing business with Charlie Smader-State Farm since 1976. Service is great. Advise always…read morewise. Not always the cheapest but worth every penny. I always felt protected, never had an issue with a claim. Piece of mind doesn't get any better.

From the owner: The Charlie Smader office believes that we owe it to our community (La Crosse, Onalaska, Holmen,…read moreWest Salem, Stoddard) to make sure the hard working people are insured from unforeseen circumstances. We are committed to working with you to create the most suitable insurance plan personalized just for you. It is our duty to insure and cover you from disaster, so you are still able have the future and dreams you deserve. License #: WI-6455329, MN-40133574

They are ver good at the beginning in providing information. They, also, present your options…read moreclearly and concisely so you can make an informed decision. After you are signed up, they are hard to reach and do not return phone calls.

We worked with Cullen Teska. When we were in his office he was very helpful and informative and we…read moresigned up to change our Medicare Supplement coverage. But when we left he gave us no paperwork confirming what we had signed up for price wise and said we would be getting an email with the information. Several weeks later we got some documents. He did help us save money so that was certainly a positive. A few weeks ago I sent him am email with some additional information and never got a reply. So after a couple weeks I called and he was busy so they took my phone number for him to call me back. This is well over a week and a half ago now and I still have not received a return call. I guess the customer service is great when they are trying to sell you insurance, but once you sign the papers the follow-up support is zero.

Tim is fantastic!! I appreciate the time he gave me in understanding all of my policies and changes…read moreI could make. If you're looking for an awesome agent he is your guy.

I started with American Family and Tim Best in 2012. I was shopping around for insurance on my new…read morehome and no one could beat their rates. I asked Tim to give me a quote on my vehicles as well. I literally saved hundreds of dollars per year. The service Tim's office provides could not be better. I highly recommend Tim Best and American Family for all your insurance needs.