You could easily be held on the phone for literally more than hour saying that they're busy for…read moreweeks till you get one thing done. I transferred my policy from their office because they suck but unfortunately they kept charging me because they still had my card info on their record until I called my bank!!!! They are THIEVES!

Worse place to get your auto insurance from. They'll rob you blindly, like a thief in the night. I…read morecancelled with them and my refund was short. Explanation didn't make any sense at all!! Take my advice shop around. Don't go to these people.

I love working with Sean and his team. They're probably the most helpful and definitely the most…read morePOSITIVE and upbeat insurance team I've ever worked with!

I have been a State Farm customer for over 20 years. I was told this evening by the "OFFICE MANAGER…read moreat Sean McGraw's office" that QUOTE "I am glad you cancelled your insurance policy's, have a nice day" as she hung the phone up on me. My husband and I are legally married and due to my profession I chose to keep my name as it was previously. I added my husband to my State Farm policy a while back, added his vehicle, which State Farm had no problem doing when I was going to be giving them more money and increasing my policy premium. State Farm listed us living at the same residence, with multi car discount/homeowners discount and all the premiums being deducted once a month from my checking account (All correct). I Cancelled my Homeowners insurance (Due to sale of house) 8/8/14. My husband and I bought a new house on 9/15/14, after price shopping, we switched all our vehicles and homeowners to Tr@veler's insurance and we are now paying $1000.00 less yearly than what we were with SF. When I cancelled all State Farm (Auto) in September, the office manager failed to close one of the policies' for the vehicle my husband and my name were listed on. She then advised that "I" failed to make it clear that that one too was supposed to be closed and I couldn't have cancelled that policy I had opened for husband without her speaking to him first (Well you didn't speak to him to open it, just saying). I'm curious, shouldn't that have been addressed back in September where I could have put my husband on the phone at that time. She then advised it was all due to my name was listed second on that vehicle and our last names were different. Basically she was blaming me and the computers for her not locating all my policies and she even stated now with technology that they (the people/workers) don't even touch the paperwork (to visibly catch the mistake) BUT wouldn't you know the following month State Farm computers increased mine/my husband's monthly premium on his vehicle, because the multi car/homeowners was no longer a combined discount since they had been cancelled. Hmmmm, she had no answer for that, but reaffirmed me it had nothing to do about money. Well....all I can say is this girl's not rich and a couple hundred bucks a month, when already paying insurance to another company, it is about the money, "I'm sorry" that's food for my husband and I! Next week is Thanksgiving and my checking account is still being automatically debited. Well this evening I had to cancel my debit card due to State Farms blatant disregard for my request to cancel my policies and discontinue my automatic debit withdrawal's. I was informed if I did this, that I would be billed and it would then appear on my credit report, BUT WAIT....I was listed second and we have different last names, whose credit report are you going to put it on? Are we threatening now, with over 20 years of paid-on time premiums!! Seriously....The office manager defaulting to what she called "laws", Hippa privacy act, corporate policy (Not our fault), and she even went as far as to state "Sean McGraw doesn't make any money from your State Farm policy's". Well why the heck is he an agent then, if he doesn't make money from our State Farm insurance policies. The turn over in this office seems to be weekly. I think I currently have stored within my cell phone, only within the last few years, 6 different names of who I was suppose to contact within the office if I had an issue (Yeah right). Be advised, during normal business hours, you will probably get the answering machine and even if you leave numerous messages, you will probably not get a return phone call but when you do get to speak to someone, don't worry it's not their fault, it will be the person's fault that last worked there. In all my years, I have never had these kind of problems with SF. Never even a problem at this office prior to Sean McGraw, but it appears since he took this office over, I have had nothing but!! This is my personal experience with this office and my sole opinion. 11/20/2014

Been with them for a couple years was good at first! My trouble started a year ago. I called the…read morelocal office and had questions for them since I couldn't get a call back about my claim. I was told by a women she'd call me back the next day with answers. When she didn't call me back i called her. I was told very rudely its not her job to help me with my claim! I let it go and forgot about. Now for the last 6months I've been trying to adjust my PIP on car policy. I was told on the phone that i would have to come and change it in person! I let it go even though i knew thats wrong. Now i finally get the form to email to them and they opened it almost 2 weeks later! So now she told me i have to come in nope ill be calling and getting 1-2 quotes from different providers for homeowners & insurance for 2 cars. Lazy lazy lazy

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am excited to open my agency in Wayne County, and I look forward to getting to know the community as well as helping customers with their personal insurance needs, giving them the individualized attention they deserve. We are located at the only traffic light on Warren Road, between Inkster and Middlebelt on the North side of the street.

I switched to this company because at first I spoke with Andre, who was VERY polite and personable!…read moreI was offered better rates than what had at my previous insurance company. ( We shop around when we need to) Within 2 months I received a certified letter telling me I had just weeks to get a whole roof replacement! I tried for 2 weeks to get in touch with Andre, who I thought was my agent. He finally called and said he knew nothing about it and would get back to me. NOTHING. HMMM. So, I called back, The most rudest person I have talked to answered the phone!!! Ahmad Nassar, said "Andre doesn't work here anymore, you need to get a new roof, $5-20,000 isn't really that much money" WHAT??? IT IS WHEN I AM DISABLED AND CAN'T WORK! AND MY HUSBAND IS OFF FOR A SURGERY. MY HOMEOWNERS IS CANCELLED NOW!! THANKS

The new branch on joy rd in westland-livonia is great. Hanna treated us wonderfully and we…read moretransferred everything we had and saved hundreds from state farm. Highly recommend!!

DO NOT DO BUSINESS WITH ALLSTATE! You would be better off throwing your money into the fireplace…read more Worst company I have ever had to deal with. In Southern California I always had AAA and they treated my family amazing. Moved to MI and AAA was not very good, but this company is the worst. They wouldn't allow me to add the boyfriend on my insurance (home or auto) because we aren't married. I had to file a claim for a welder, they made me jump through hoops. I went above and beyond to provide documentation they requested and looked for any reason at all to deny my claim - stating the item was not mine. My name was on the receipt. I provided the bank statement showing the withdrawal from my account. They took my welder and are refusing my claim so now I can't even get it repaired. What's the point of having insurance if the company won't honor it? If they don't value you as a customer? The item in question is a few thousand dollars and in the grand scheme of things nothing in comparison to how much money they will lose when their customers go elsewhere. Do yourself a favor and go with another company. Lord knows I am moving all of my accounts.

From the owner: How much could you save? Call for free quote now!…read more As a Personal Financial Representative in Dearborn, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.