Been with them since 2014. Rates went up called and got the run around by some Lady there asking me…read morewhat I wanted to change to lower my rate lol. Reason I called I am not the insurance person. Went up again form 123 to 133 to 162 now for just liability. Got up to 225 for full coverage so something is wrong right. So called and got Enrique himself and a whole lot of the insurance companies this them that. I could shop around get a better deal but in 6 months it will go up regardless which company it is. He mention Progressive, Bristol and some other company what about the company I am with lol. So I went to Credit Karma and submitted my info through their recommended company Progressive and $23 to start my policy and 58 a month compared to 162 and I am a disabled Vet who drives less than 1000 miles a month lol. Farmers suggestion for that was to call and install the insurance whenever I drived the car and take it off when I parked lol. Like a kid I have to call everytime. I hope if you are with this company you do a insurance check. I should have done that when i paid off the car in 2019. Thanks for all your help Farmers.

Great service! Very friendly agent! Helped me with auto and renter's insurance. Very knowledgeable…read morestaff. Would definitely recommend.

I was referred to VAS by Family Services after being denied Medicaid and being on medical leave…read morewhile job searching. Rokisha was very patient, communicative and knowledgeable. She helped me get coverage through the marketplace during a stressful time in my life. Thank you so much

Left work early because I had set up an appointment to get home owners & auto insurance on the…read morephone with Crystal & she no-showed! A text that you can't make it goes a long way. Thanks State Farm !

Melissa Cote was remarkable! She acted with professionalism, courtesy and a real sense of urgency…read moreto take care of our issue. She was a delight to do business with!

The office staff is wonderful. They helped us with the claims process because the claims department…read morewas a nightmare. They were very receiptive and understanding. More so, they went out of their way to explain things and personally contacted the claims department because we weren't going anywhere trying to deal with them ourselves. Do I recommend State Farm? That's on the fence. If the poor service is continuous, then absolutely not. It was a nightmare and that's no understatement. It wasn't the agent's fault. The agent and staff did everything they were supposed to do and then some. It's unfortunate that the claims department made the entire experience suffer. Hopefully we won't have any use for claims in the future. They were that bad. Awful. I could go on and on but I won't. I would give the claims experience a big fat zero. Terry Randle's office was exemplary and they are the only reason we are continuing with the policies. State Farm as a whole needs to do better. The office staff gets 5 stars. A special thanks to Martina.

If I could give zero stars I would. This office is an absolute joke, don't waste your time with the…read morestaff, run to another agency. The staff is not aware of the correct information for the products they offer. They are rude and condescending and never on the same page with each other. They will tell you one thing and when you correct them on it they will deny what they initially said. I have been through it with this agency. I can't tell you enough to go to a different State Farm where they actually know what they are talking about and they know how to explain things without tiptoeing around the actually information. Hannah is very rude and needs her license reviewed. I've moved to a new State Farm agency where it is absolutely a 180 difference. Do yourself a favor and RUN. I will say that I do feel bad for Mr Randall, he has these folks operated his agency in this manner. I can only imagine how many other people they have misinformed. If you absolutely need to use this agency speak to Mr Randall directly.

Everything was done in a timely manner ! Delia answered every question I had and made sure to find…read morethe perfect insurance for me ! Amazing customer service and went above and beyond !

Theyre staff was friendly and helpful especially VAINEY at the marbach location she did our loan…read moreapplication and was very helpful. I am going to refer my friend to her. And would recommend her to anyone she's patient and informative very helpful

Great service very Professional have gotten refund every year. Prices are great staff is wonderfulread more

Anyone looking for auto insurance go visit Emily. She was very helpful and patient trying to help…read moreme out on a budget. Great customer service and willing to get me a very affordable policy. Thanks, Emily!

Kevin McLoughlin and Nationwide has always treated me well! I've been insured with them for quite…read moresome time, and they've always helped out with the coverage, and making sure that everything is protected. The premiums are low, and the coverage is what I'm looking for. They've always been good at getting back to me about different questions on coverage. I've sometimes woken up in a sweat worrying about insurance nightmares. Mr McLoughlin and his agents are always on the ball with answers about my off-the-wall hypothetical insurance disasters. When I've had to make a claim, I go through the national HQ call center, and don't really work with the agent. They just set up the coverage, not pay out the claims. They insure cars, homes, and other things too.