The general manager is there to deal with protecting the company when customers complain. I had a very interesting conversation with him which was one of a kind. He nothing more than a dodgy used car salesman with a track history. Shocking that he represents Mercedes in this dodgy franchise.
Mercedes have a very poor complaints process and protect franchises in their corrupt framework. He knows how to get away with selling poor conditioned cars and is very confident about telling his customers to complain to head office as he's an expert in saying so. He knows Mercedes back the firm up each time as they live off the dealer. read more