I have a bike with a CVT transmission. Clutches began slipping at take off. Talked to them in…read moreperson and got a quote of $350 to fix it. Picked up the bike 10 days later and was handed a bill for almost $800!!! They never called to say the repair would exceed the estimate. I was forced to pay or surrender the bike. But it got worse from there. They botched the job so badly that the bike no longer shifts above 3rd gear unless I switch to "manual mode" and FORCE it to go higher. The bike will only attain 60 m.p.h. in top gear now where it's designed to reach 110 m.p.h. and used to cruise 80 easily. But wait...there's more! When I got it back and rode it home...I parked on the porch and noticed that it now LEAKED OIL to boot!!! I will NEVER take ANY bike back there for any reason nor would I EVER recommend them to a potential customer. I will now have to re-do the job myself. My bike is unusable currently and has been garaged since I got it back from Monkey Barz. Worst repair shop experience of my life...and I'm 65 years old!

Bad experience. Cost more than the estimate. Tried to trade me handlebars for $50 off and I had a…read morenew rear tire when I went in and now I have a slick. I should have gone to Harley but I tried to support a small business and got TRASH service. Would not EVER go again.

Screw what the other reviews talkin bout, James Johnson is amazing at his work! Offers good prices,…read moreknowledge and has a caring soul. He did my oil change plugged my tire till my new ones got in. Replaced my tires and helped offer options on good brands. Ik I can trust this guy with my bike, cash apped him the money to order the tires if he was as bad as people say on the reviews he could've kept my money.. He doesn't bs you on wear and tear to rack his money up and is brutally honest about your preventative maintenance. Idk why he doesn't have 5 stars! The other 2 reviews are completely bogus and should be took down he doesn't deserve that. Istg if you need a bike mechanic he's the guy to rely on!

Call him. Made an appointment. Dropped off my bike. Two days later it was fixes. Can't beat that…read more Price was reasonable. Will bring future business back to this shop!​

We have now given Shreveport Cycles four opportunities to earn our trust. Unfortunately, they seem…read morefar more committed to finding creative ways to charge customers than they are to taking responsibility when things go wrong. The first issue involved a battery core charge. The second happened around Christmas when we purchased merchandise that was advertised with a rebate. We were told the rebate form would be emailed to us. It never was. When we followed up, we were informed the promotion had ended and there was nothing they could do. Apparently the rebate disappeared faster than the email that was supposedly sent. Then came the service department. My husband purchased a used motorcycle from them. Several months later, it developed a problem. He brought it in and explained what he believed was causing the issue. They charged for diagnostics, only to eventually confirm that he was right. Three weeks later, we were told the bike was fixed. Spoiler alert: it wasn't. The exact same issue returned the very next day. Back to the shop it went. We received a repair quote and paid a deposit. When we picked up the motorcycle, the deposit wasn't properly credited. That had to be corrected. Then we got home and reviewed the paperwork, only to discover labor charges that had somehow grown beyond the original quote, along with another diagnostic charge for a problem they already knew existed. At this point, the diagnostics seem less about diagnosing motorcycles and more about diagnosing customer wallets. Communication was equally impressive. I spent an afternoon repeatedly calling the service department. Each time I was transferred and left ringing endlessly. After several attempts, I finally learned that the service department phones weren't even working that day. Apparently everyone knew this except the person being transferred to them. Not once did anyone offer to take a message. Not once did anyone explain the situation. I was simply transferred over and over to a phone system that wasn't functioning. What amazes me most is that nobody is ever responsible. Every issue comes with an excuse, an absent employee, a former employee, or someone else to blame. Accountability appears to be the only thing in the building that is consistently out of stock. One mistake is understandable. Two mistakes are frustrating. Four separate incidents involving money, communication, and service starts looking less like bad luck and more like a business model. We wanted to support a local dealership. We really did. That's why we kept giving them chances. We won't be giving them a fifth.

Made multiple calls to the service department with no calls returned. Filled out an online contact…read moreform and received an email from sales. I finally spoke to service about an insurance estimate, $450 up front to write the estimate. S×S is totalled, so they lost a sale of a new sxs. Edit after Business Manager's response: The bigger issue is the service department not returning calls/online messages. IF my unit was to be placed in your service department for estimate/repair, I would be unable to get updates. I live an hour away, so dropping in to find out isn't an option. I'm currently working with my insurance company on the estimate fee. But, your people not responding to messages yet you were able to respond to a negative review in mere minutes? This speaks volumes about your peoples ideas about service.